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“Food for Thought”

“Food for Thought”. First in a limited series of lunchtime discussions on nearly frivolous performance issues facing us today. ------------ Provided as an aid to digestion Tom Nosack, Performance Analyst, City of Vancouver, WA July 15 th , 2009.

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“Food for Thought”

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  1. “Food for Thought” • First in a limited series of lunchtime discussions on nearly frivolous performance issues facing us today. • ------------ • Provided as an aid to digestion • Tom Nosack, Performance Analyst, City of Vancouver, WA July 15th, 2009

  2. Advanced Audience / Citizen Involvement • Intro to some trick involvement tools and how to use them (10 min) • OPB Discussion (10 min) • General performance practice discussion (10 min)

  3. Before you start, decide: What are you trying to accomplish?

  4. Before you start, decide: What are you trying to accomplish? “Clickers” Then gather the right tools and people

  5. The Other Demographic?

  6. The Other Demographic?

  7. New alternative: Use a computer or web phone to vote! Go to: WWW.RWPOLL.COM * Some older phones may require manual refresh or a download application to help

  8. What is possible? • “Clickers” only: Citizen groups, classes, management groups, workgroups • Remote only: Teleconferences, multiple groups at different locations • Mixed: Public forums that are televised, classes with remote participants, when there are not enough of the “clickers”

  9. WWW.RWPOLL.COM

  10. WWW.cityofvancouver.us\performance

  11. Go! • …After you explain caveats & instructions: • Purpose of data gathering • Equipment use • Question construction • Scientific vs directional information • Anonymity assurances

  12. Where do you work? • State Government • County Government • City Government • Private Enterprise • Student • Consultant • Academic

  13. :00 What is your role? • Auditor • Technical / Analytical staff • Manager / Supervisor • Change agent • Administrator • I don’t know

  14. 0 Who owns the performance program in your organization? • Technical staff • Management • Everybody • Nobody • I can not tell

  15. If you work for government, how are your performance data used? • It is not used - only do it because we must • Managers make decisions with it • Work teams use it to make decisions • It is an internal management tool • To report to the public • As a basis for budgeting • I don’t work for government • Other

  16. Have you ever heard of the Committee on Performance Excellence (CPE) ? • Yes – often • A few times • Not at all • Is it in Oregon?

  17. What can CPE do for you? • Influence legislation or legislators • Public focus on issues • Make existing system more usable • Help make how performance measurement is actually being used more visible • Other ?

  18. What should CPE do for you? • Influence legislation or legislators • Public focus on issues • Make existing system more usable • Make how they are being used more visible • Other

  19. The best reason to use performance measures in your agency is…? • Reporting & transparency • Improving the quality of policy leadership • As a management tool to improve performance • Because we are required to • Other…..

  20. What is the greatest challenge to using performance data in your organization? • Understanding (skills) • No reward / penalty for using (desire) • Too busy for the perceived value (time) • It could be apathy, (who cares?) • Other…

  21. Do you know a government organization that uses performance data successfully? • Yes, I do! • No, nobody • I think so… • Other:

  22. Final Question!

  23. How useful was this session? • Awful – a waste of time • Not bad, I was entertained by the toys • Pretty good, I picked up an idea or two • Very good – a nice mix • Wonderful!

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