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SPU STAFF TRAINING

SPU STAFF TRAINING. Sripatum Institute of Language and Culture Lesson 1 – First Time Meetings and Introducing. First Time Meetings. Introducing Yourself Greetings Personal Information Introducing Others Simple Questions and Answers Follow-up Questions Goodbyes.

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SPU STAFF TRAINING

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  1. SPU STAFF TRAINING SripatumInstitute of Language and Culture Lesson 1 – First Time Meetings and Introducing

  2. First Time Meetings • Introducing Yourself • Greetings • Personal Information • Introducing Others • Simple Questions and Answers • Follow-up Questions • Goodbyes

  3. Common Greetings • Good Morning • Good Afternoon • Good Evening • Nice to meet you. • How do you do? • Welcome to _________. • Can I help you (______)? • How are you? • Good to see you (again). What are some other good greetings?

  4. How do you greet one another? • Have you been in a situation where had to use a different greeting? • Do you know of any greetings from other cultures?

  5. General Greeting for Westerners • The Handshake • Make eye contact • Shake hands firmly, but briefly

  6. Practice the Handshake • Shake hands with three people –NO TALKING –Focus on Eye Contact and the Handshake

  7. Practice the Handshake • Shake hands with three people –NO TALKING -Focus on Eye Contact and the Handshake • Shake hands with three different people – INTRODUCE yourself by saying A: “Hello, my name is _______. Nice to meet you.” (shake hands) B: “Nice to meet you too, my name is ______.”

  8. Follow – Up Questions • And you? • How about you? • What about you? • What do you think? • Do you agree? • What do you do? • Where are you from?

  9. Think of the most suitable reaction to the following phrases. a How are you? b How do you do? c Pleased to meet you. d It was nice meeting you. e Have a good weekend. f See you next month. g You must be Ann Peterson. h I hope to see you again.

  10. Reflecting and reacting • A: What do you do? • B: I’m a student. • A: ________________? What is a good follow up question for Person A to ask Person B?

  11. Options for Person A: • Oh, great, where do you study? • Oh, what year are you in your studies? • What do you plan on doing after graduation? • How are you enjoying your time in school?

  12. Reflecting and reacting • A: Where are you from? • B: I’m from America • A: ________________? What is a good follow up question for Person A to ask Person B?

  13. Options for Person A: • Oh, great, how long have you been here? • Oh, what brings you to Thailand? • Ah, interesting, so what do you do? • How are you enjoying your time here?

  14. Inappropriate 1st Conversation Topics • How old are you? • How much money do you make? • Are you married? • Do you have any children? • Anything related to weight…

  15. Appropriate 1st Conversation Topics • Where did you grow up? • How long have you been in your position? • Do you travel a lot in your work? • Where did you study for your degree?

  16. Goodbye Response • Have a good/ safe trip/ flight. • Have a good weekend. • Enjoy the rest of your stay. It was nice meeting you. • I hope to see you again. See you on the 13th. • Thank you … (same to you). • Same to you. • I really enjoyed meeting you, too. • I hope so, too. See you.

  17. Good-byes • Good bye/ Bye/ I’ll say good bye/ See you later/ See you soon. • I (really) must be going. • I’m afraid I’ve got to go. • It’s getting (very/ rather) late. • I’ve got some things to prepare for … . • I’ve got a lot to do this afternoon. • I’ve enjoyed talking to you. • It’s been (most) interesting talking to you. • It’s been a very useful meeting/ nice afternoon. • Thanks for everything. • Thank you for (all) your help. • Thank you for coming.

  18. Practice: Greetings and Introductions What is the difference between these phrases? a How do you do? How are you? b Excuse me, are you Mrs Kramer? Sorry, I don’t know your name. c May I introduce myself? Hi everybody. My name’s Jim Sellers. d This is Mary. Let me introduce you to Mary Higgins. e Goodbye. It’s been very interesting talking to you. See you. I really had a good time. f I got to go now. I’m afraid I must be going soon.

  19. Complete the following conversations with the most appropriate words or phrases. A: Excuse me, ____________ Jacqueline Turner? B: Yes, that’s ____________. A: May I ____________ myself? I’m Martin Young. How do you do? B: ____________, Mr Young.

  20. A: Hello, Chris Evans. Mind if I join you? B: Oh, ____________ not. Frank Richards. A: ____________ to meet you, Frank. So how are you finding the conference so far? B: Actually, I’ve only arrived this morning. A: All right. I …

  21. A: Dan! Good to see you again. ____________ are things? B: Hello, Lin. Fine, thanks. Pretty busy, as always, I suppose. Can I introduce you to my colleague, Peter Winston? Peter, ________ _______ Lin Farrell. A: Nice to meet you, Ms Farrell. B: Nice to meet you, too. ____________, call me Lin. A: Then you must call me Peter.

  22. Introducing Other People • This is my ______, Jack. • This is my _____, Mr. Ritter. • This is........He’s in charge of............. • This is........He looks after the.............. • This is……..He’s our….Director/Manager • Let me introduce you to...(name of a person) • I would like to introduce...(name of person) • Allow me to introduce…(name of person) • Have you met…(name of person)? She’s just taken over as Head of...

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