Middle Level Management

1. Top Level Management Middle Level Management Low Level Management Levels of Management

2. Top Level Middle Level Low Level Objective • Explain What is meant by Levels of Management • Explain the Various Categories of Levels of Management • Describe the Functions of Top Level Management • List the Qualities of a Strategic Leader • Describe the Functions of Middle Level Management • Describe the Functions of Low Level Management • Explain the Various Terms Related to Management • Explain the Role of Delegation for Better Management • Compare Management and Administration • Describe the Various Functions of Management • Explain the Types of Management Roles • Explain the Role of Team Building for Better Management • Explain Various Problem Solving Techniques • Explain What is Emotional Intelligence • Describe the Strategies to Improve Employee Relations

3. Top Level Middle Level Low Level Introduction Look at three people working in Globus Inc. as described below. Kevin Weston Leonardo Smith Henry Gotham

4. Top Level Middle Level Low Level Introduction Hi, I am Kevin Weston. I am a member of the Board of Directors at Globus. I am one of the people in the organization who are responsible for laying down the objectives and broad policies of the organization. I also play a part in preparing the strategic plans and the preparation of department budgets, procedures, schedules etc.

5. Top Level Middle Level Low Level Introduction Hello, I am Leonardo Smith. I work as a manager in the Operations department at Globus Inc. I am responsible for the execution of the plans of the organization in accordance with the policies and directives of the organization. I also take care of the coordination of the activities within my department. I am responsible for motivating and identifying the training and development needs of my sub-ordinates.

6. Top Level Middle Level Low Level Introduction Hi, my name is Henry Gotham. I am a supervisor at one of Globus’ steel manufacturing plants. I am responsible for assigning of jobs and tasks to various workers at the plant. I guide and instruct the workers for day to day activities and am responsible for the quality as well as quantity of production. I ensure that discipline is maintained among the workers at the plant and communicate workers’ problems, suggestions and recommendatory actions to my managers.

7. Top Level Middle Level Low Level Introduction So, you can see that all the three people, Kevin, Leonardo and Henry help manage the functioning of Globus’ business? All the three of them perform managerial activities and functions to help in the smooth running of Globus’ day-to-day business activities. However, they are different from each other. How do you think their responsibilities differ from each other?

8. Top Level Middle Level Low Level Introduction Yes, each one has a different chain of command that he controls; each one holds a different amount of authority and enjoys a different status in his managerial position at Globus. This difference between the three managerial positions at Globus is due to the concept known as ‘Levels of Management’. The term ‘Levels of Management’ refers to a strict separation of the kinds of work performed by various managerial positions in an organization.

9. Top Level Middle Level Low Level Introduction The level of management determines a chain of command, the amount of authority and status enjoyed by any managerial position and there are three main levels of management in any organization such as: Top Level Management, Middle Level Management and Lower Level Management. Hence, to understand the management of any organization, it is very important to understand the difference between the levels of management and how they contribute to the overall working of the organization. Let us learn about ‘Levels of Management’ in detail.

10. Top Level Middle Level Low Level What is meant by Levels of Management? • The term ‘Levels of Management’ refers to a line of demarcation between various managerial positions in an organization. • The number of levels in management increases when the size of the business and work force increases and vice versa. • The level of management determines a chain of command, the amount of authority and status enjoyed by any managerial position.

11. Top Level Middle Level Low Level Categories of Levels of Management The levels of management can be classified in three broad categories: Low Level / Supervisory / Operative / First-line Manager Middle Level / Executory Level Top Level / Administrative Level

12. Top Level Middle Level Low Level Functions of Top Level Management The role of the top level management can be summarized as follows: Top management lays down the objectives and broad policies of the enterprise. It controls and coordinates the activities of all the departments. It is also responsible for maintaining a contact with the outside world. It provides guidance and direction.

13. Top Level Middle Level Low Level Functions of Middle Level Management The role of middle level management can be summarized as follows: They execute the plans of the organization in accordance with the policies and directives of the top management. They participate in employment and training of lower level management. They interpret and explain policies from top level management to lower level. They are responsible for coordinating the activities within the division or department.

14. Top Level Middle Level Low Level Functions of Low Level Management The role of the low level management can be summarized as follows: Assigning of jobs and tasks to various workers. They are responsible for the quality as well as quantity of production. They guide and instruct workers for day to day activities. They are also entrusted with the responsibility of maintaining good relations in the organization. They communicate workers’ problems, suggestions, and recommendatory appeals etc. to the higher level management. They help to solve the grievances of the workers. They supervise and guide the sub-ordinates.

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