HUMAN RESOURCE MANAGEMENT /SUPERVISION

1. HUMAN RESOURCE MANAGEMENT /SUPERVISION DEBORAH HALICZER HUMAN RESOURCE SERVICES

2. What Kind of Supervisor Do YOU Want To Be? • Most Professionals Become Supervisors • What Supervisory Role Models Have You Had? • What Kind of Supervisor Do YOU Want To Be?

3. A SUPERVISOR IS: • Responsible for getting the work done • Responsible for protecting the institution • Responsible for managing human resources • Responsible for your PEOPLE • But those are different skill sets; Most people get promoted because they do their job well

4. Human Resource Management: • Recruitment • Hiring / Selection • Placement / Classification • Compensation and Payroll • Benefits • Critical importance of LAWS, RULES, POLICIES and PROCEDURES • And, of course, Liability

5. Vulnerable Moments for Managers: • Recruitment and advertising • Interviews (be careful of “illegal” questions) • Reference Checks • Evaluation • Promotions • Discipline • Terminations and separation • And be careful with demographic issues

6. Resources for Managers • Human Resources: A supervisor’s best friend • Legal Counsel • Office of the Ombudsperson • Handbooks • Policies and Procedure Manuals • Professional Development and training (i.e. HRD) • And, of course, your supervisor

7. Professional Resources • SHRM • ASTD • CUPA • Student Affairs Conferences • Internal employer-based training • Internet Resources, (many are free and excellent)

8. SUPERVISION BASICS • Orientation • Training and Professional Development • Assure Ethical, Just, Respectful and Productive Work Environment • Reasonable Problem-Solving and Conflict Resolution Processes • Clear and Effective Communication • Know What Your Employees Need and Want

9. Supervision: What Do Employees Want from Work? • Meaningful Work • Voice • Some degree of control on how to do the Job • Professional and career development • Reasonable and safe working conditions • Respect: from colleagues and supervisors • (Though respect is culturally defined, and is influenced by age, gender, cultural differences)

10. What Else Do Supervisors Need To Know? • Employees want a work environment that is free of discrimination and harassment, and: • Positive social relations with colleagues • Being a part of the team, “Inclusion” • Work-Life Balance • Of course, adequate pay, benefits and opportunities to advance • And, just maybe, a bit of fun at work

11. Supervisory Skills That Promote a Positive Workplace Experience • Communication: Keeping employees informed • Listening to employees, seeking their input and ideas • Emotional Intelligence • Thanks and Recognition • Respect • Knowing what motivates your people • Conflict resolution skills • Sharing the vision, collaborating on the mission

12. SELF-ASSESSMENT • Self -Assessment exercise • Your Professional Role Models • Your Professional Development Plan • Your Roadmap to become the supervisor you want to be

13. YOU, as Manager, YOU, as Supervisor • The Supervisor is the embodiment, and the Voice and the Agent of the Employer • YOU represent NIU to your employees • Thank You for the work you do!