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HSIA Today and Tomorrow: Insights from Hotel Technology Leaders

Get key metrics, investment priorities, and the impact of 5G on HSIA services in this survey of hotel technology leaders. Discover what drives bandwidth upgrades and other applications on in-room networks.

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HSIA Today and Tomorrow: Insights from Hotel Technology Leaders

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  1. What Is Important in HSIA…Today & Tomorrow Mark G. Haley, CHTP+Partner, Prism Hospitality Consulting #2019CIOSummit

  2. Survey of Hotel Company Technology Leaders • August, 2019 • Kept brief to drive response rate • Six Questions • N = 52 • Key Metrics You Use • How Many Bandwidth Upgrades in 2020? • What Drives Bandwidth Upgrades? • Other Applications on In-Room Networks TODAY • Other Applications on In-Room Networks in 2020 • Impact of 5G on HSIA Services • Investment Priorities for 2020

  3. Q1 – Key Metrics

  4. Q2 - % Of Properties Upgrading B/W

  5. Free-Form Text Comments on B/W Upgrades • 42 Comments of 52 Responses • Most were some variation of “Guest Satisfaction” • Second, Quantitative Measures • Third, Contract Cycles • Outlier • “This isn’t an OPEX decision, the pipe to the hotel is big enough. It is bandwidth to the individual rooms that require more access points or greater frequency to improve throughput per room.”

  6. Q5 – When Will 5G Diminish Hotel HSIA

  7. Q5 Comments • Lengthy deployment cycles and inability to penetrate buildings cited as reasons for HSIA to remain core • Premium costs/metered data plans secondary • Contrasting Views: • “I believe 5G will no more replace hotel Wi-Fi than 4G did, although some of us thought it would.” • “I think we are starting to see the effect already with LTE and unlimited data plans” • “I think it will be minimal as the newer HSIA technologies are only limited by the internet bandwidth provided to them.”

  8. Q6 – Investment Priorities

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