1 / 18

Darrin Gamble Head of Neighbourhood

Tenant Cashback Seminar 1 December 2011. Darrin Gamble Head of Neighbourhood. Who are Bromford?. Bromford is a leading multi-regional provider and developer of affordable housing throughout most of central England.

alessandra-tandy
Download Presentation

Darrin Gamble Head of Neighbourhood

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Tenant Cashback Seminar 1December 2011 Darrin Gamble Head of Neighbourhood

  2. Who are Bromford? • Bromford is a leading multi-regional provider and developer of affordable housing throughout most of central England. • We’ve been around for more than 40 years, own 26,000 homes and employ over 1,100 people. • We also offer associated market-leading care and support services. • Aim to become one of the UK’s top three providers of high quality, affordable homes, supporting thriving communities by 2016.

  3. Why get involved? • We like to innovate • Ability to influence tenancy standard • Learning • Know the opportunities • Know the risks • Ethos

  4. Something for Something • Increasing self reliance • Reducing dependency • Training & employment • Customer Deal • Tenant Cashback

  5. Home Rewards Club Pilot • Cashback for • Repairs • Housing Management

  6. Home Rewards ClubRepairs • Clear split of responsibilities • Customer • Bromford • Excluded repairs • Repairs Diary • Annual Property Service (APS) • DVD • £150 / £150

  7. Home Rewards ClubHousing Management • Clear split of responsibilities • Customer • Bromford • £200 after 12 mths

  8. Home Reward Club Pilot Areas • Sandwell and Dudley • Inner city and flats • Lichfield • Large stock concentration • Central Cotswolds • Semi rural • 2500 customers

  9. Market Testing • Sandwell and Dudley • 10% response • 8% interested (approx. 40 households) • Feedback • What customers liked • What customer didn’t like

  10. Home Rewards ClubWho can join? • Minimal exclusions • Damage to property • Possession • Find out where the risks are

  11. Cost/Resources • Full Time Project Manager • £500 x ? • Additional APS • Colleague time • Savings- are they real?

  12. What do we want to test? • Reduction in repair costs • Reduction in housing management activity • Insurance/compensation risks • Quality • What are the costs of administration • Change in customer behaviour • Who does it work for? Who doesn’t it work for? • Potential to extend

  13. Experience to Date • Colleagues • Customers • Hurdles • Insurers • Health & Safety • Asbestos • Financial Link • Agreement • Marketing – How do we get through • Welfare Benefits • Bureaucracy

  14. Analysis • Repair costs/numbers • Use of the contact centre • Any access issues • Training & employment • Repairs activity – customer / Bromford • Housing management activity – customer / Bromford Last 12 mths After HRC

  15. What next? Share learning Roll out Phase 2

  16. Questions

  17. Contact Darrin Gamble Head of Neighbourhood – West Midlands 1 Venture Court Broadlands Wolverhampton WV10 6TB Darrin.Gamble@Bromford.co.uk 01902 378646

More Related