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I.T.E.M Lifecycle sm

I.T.E.M Lifecycle sm. Putting you in control of your telecoms budgets. Regaining control of a Top 10 corporate expense. Mala was formed in 2000. In 10 yrs we’ve saved £24m, won awards and consistently chaired the CMA interest group.

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I.T.E.M Lifecycle sm

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  1. I.T.E.M Lifecycle sm Putting you in control of your telecoms budgets

  2. Regaining control of a Top 10 corporate expense • Mala was formed in 2000 In 10 yrs we’ve saved £24m, won awards and consistently chaired the CMA interest group We don’t simply chase savings, we plan in controls for the future • We’re the UK’s leading independent cost recovery and cost management company • We’re trusted by top management, FTSE companies and telecoms providers We are confidential and handle all the issues accordingly • We work in the UK for Retailers, Banking Groups, NHS Trusts, Construction etc. Our major clients have been with us for 7 or more years and we continue to deliver value • We cost recover within current budgets Some costs can be recovered from 6 years ago

  3. Integrated Telecoms Expense Management Lifecycle sm 1 • Estate Management 4 • Usage Analytics • Cost Savings 2 • Tariff Performance 3

  4. Mala I.T.E.M. Lifecycle : what do we deliver? • 4.Cost Savings • 3.Tariff Performance • 2.Usage Analytics • 1. Estate Management • Cost recovery • Cost avoidance • Technical gain share • Personal usage management • Cost allocation – cost centre recharging • Call management and network capacity • Exception management reports and alerts • WAN optimisation and network performance • Zero dial analysis • Contract management and compliance • Tariff validation • Tariff modelling • In life price reviews • Inventory creation • Inventory management • Contract renewals • Contract renegotiations • Benchmarking • Managed services contract reviews • Tender management • RFI and RFP • Order management • Project management Mala ITEM : Customer dashboard

  5. The Mala dashboard gives layered access to a managed service

  6. A dashboard accessed by the group telecoms costs expertly controlled • HR department • Office/Roving • Hire/Fire • Sales department • Office/Roving • Buying? • Accounts department • Office/Roving • Procurement? • Contract owners Chargeback management information Multiple bills Multiple providers • Site management • Multi location • Transfer • IT department • Office/Roving • IT methodology • Contractors • Multi location

  7. Cost management pressures across alloperational functions, from Property to IT, Staff to Capital expenditure The Mala reporting system is tailormade to each account Structured reporting gives staff and management weekly access to key cost allocations Mala reports in dashboard or document format

  8. Subscription products help faster cost allocations…….. Staff and management are demanding more on-line and mobile applications Flexible working and multiple devices Are these costs budgeted for and whose responsibility are they?

  9. ….Supplier management….. Multiple suppliers and multiple bills Who guards the fox guarding the hen house? ITT complexity for new installations and price comparison Installation vs. Order vs. Bills Provision of cost and bill management

  10. Helping you to take control telecoms costs expertly controlled 20%of mobile phones are thought to be in the hands of ex-employees What’s in the box?

  11. Mala monitors spend patterns…. telecoms costs expertly controlled • Track mobile spend versus fixed line spend • Manage telephone policy • Directory enquiry, speaking clock, premium rate, long duration etc • Highlight non-business calls (international, 0904) • Identify personal usage calls

  12. ..to make sure your bills are compliant telecoms costs expertly controlled VAT returns Company usage policies donations personal usage travelexpenses RFID

  13. Mala cost analyses will guide you on the best Telecoms technology needed User Profile telecoms costs expertly controlled • Smartphone • Mobile phone • Telephone network • Data network • Office phone • Data card • Home broadband account • WiFi phone calls • Phone card • Phone calls on expenses • Home line Service Profile Service restrictions

  14. Avoid mistakes other companies have made telecoms costs expertly controlled • Bills similar to those in the previous period are paid because they appear to be ‘about right’ Pay on trend • Pay and reclaim errors rather than create accumulating debt Debt management • Red letter demands met even though the bill has already been paid Red reminders • Amount on credit note paid as it was highlighted in red Credit notes • Broadband, land lines and mobiles left in use of ex-employees due to lack of adequate information for HR Ex-employees

  15. Benefits of I.T.E.M lifecycle sm telecoms costs expertly controlled

  16. mala communicationstelecoms costs expertly controlled thank you Paul Fegan and Adam RichardsonMala Communications www.mala-communications.co.uk

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