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Managing Technostress

Managing Technostress. Cari Dubiel NEO-RLS Staff Day October 14, 2013. Today’s goals. Define technostress and understand when it is happening Learn techniques to manage technostress in daily life and on the job

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Managing Technostress

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  1. Managing Technostress CariDubiel NEO-RLS Staff Day October 14,2013

  2. Today’s goals • Define technostress and understand when it is happening • Learn techniques to manage technostress in daily life and on the job • Learn techniques to help patrons deal with technostress– without losing your cool

  3. What is technostress? • Take a few moments to think about a frustrating experience with technology. • What emotions come to mind?

  4. Technostress definition • stress or psychosomatic illness caused by working with computer technology on a daily basis.

  5. But there’s more… • Stressors are different for everyone. • Take another moment to think. What are the most common experiences that cause you stress when it comes to technology?

  6. You may not have thought of… • Compulsion to check e-mail or texts • Habitual multitasking causes scatterbrained thoughts • Pressure to respond to demands in real time • The technology must work in order to meet deadlines • How tech creates a work-home conflict • “Continuous partial attention”

  7. How to identify technostress • Identify your personal triggers • Watch for triggers in others: your colleagues, people you manage, patrons (they might be different!) • Acknowledge when it is happening, vent if you have to, then move on to finding a solution

  8. TECHNIQUES FOR YOU • What techniques have you used in dealing with stress?

  9. Technostress techniques • Take a deep breath. Step away from the computer. • Unplug if you can • Identify the trigger and the problem • Ask for help • Approach the computer or tablet like a reference question • Do something different that you are confident about

  10. MORE Tools you can use • “News fasting” – one day a week, do not look at the news • Create boundaries: no email after 5pm; turn off cell phone while at work; no Facebook at work • Meditation • Rewards: when you complete a task, get a cup of tea

  11. CASE STUDY Mina is a reference librarian at a medium-sized public library. She is trying to create a report of the 500s so she can weed them. First she has to export the data from her ILS, and then she has to format the data in Excel. If she doesn’t weed the books by the end of the week, it will impact her performance evaluation. Her supervisor has been emailing her periodically to remind her of this. What is the potential for Mina’s stress? What can Mina do to reduce her stress?

  12. Helping patrons • What situations have you witnessed at the reference desk or in your computer lab?

  13. Techniques for patrons • Identify the stressor or trigger • Think of a course of action: what can help immediately? What can help in a few minutes? Triage! • What resources can you give the patron? • Other staff members • Books or databases • Do not take anything personally! • Follow your tried and true techniques for you – once you get off the floor

  14. Case study Brian is a patron working on an assignment for his university class. It is his first class, and he is taking the course online. For the first session, he has to write a paper, create a works cited page, log in to a Blackboard account, upload the paper to Blackboard, and participate in a discussion about other class members’ papers. What are the possible sources for Brian’s technostress? What can the librarian do to help Brian?

  15. Thank you!

  16. Sources – Further reading • “Crossing to the Dark Side: Examining Creators, Outcomes, and Inhibitors of Technostress.” Tarafdar, Monideepa et al. • “Technostress: Technological Antecedents and Implications.” Ayyagari, Ramakrishna, Grover, Varun, & Purvis, Russell. • “The Evolution of Technostress.” Ennis, Lisa A. • “Technostress: A Sign of the Times.” Conner, Michaelene. All articles can be accessed full-text via EBSCO

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