1 / 10

BUSN 258 Course Real Tradition,Real Success / busn258dotcom

For more course tutorials visit<br>www.busn258.com<br>BUSN 258 Week 1-7 All Discussion Questions<br>BUSN 258 Week 4 Midterm <br>BUSN 258 Week 8 Final Exam<br>BUSN258 Week 1 Assignment <br>BUSN258 Week 2 Assignment <br>BUSN258 Week 2 You Decide <br>BUSN258 Week 3 Case Study <br>BUSN258 Week 4 Assignment <br>BUSN258 Week 5 Assignment <br>BUSN258 Week 5 You Decide <br>BUSN258 Week 6 Case Study <br>BUSN258 Week 7 Assignment <br>BUSN258 Week 7 You Decide

alexx04
Download Presentation

BUSN 258 Course Real Tradition,Real Success / busn258dotcom

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. BUSN 258 Course Real Knowledge / busn258dotcom For More Tutorials www.busn258.com

  2. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Entire Course (Devry) BUSN 258 Week 1 Assignment (Devry) • BUSN 258 Week 1-7 All Discussion Questions • BUSN 258 Week 4 Midterm • BUSN 258 Week 8 Final Exam • BUSN258 Week 1 Assignment • BUSN258 Week 2 Assignment • BUSN258 Week 2 You Decide • BUSN258 Week 3 Case Study • 1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?

  3. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 1-7 All Discussion Questions (Devry) BUSN 258 Week 2 Assignment (Devry) • Week 1 DQ 1 - Customer Service – Impact • Week 1 DQ 2 - Building Relationships • Week 2 DQ 1 - Selling • Week 2 DQ 2 - Listening • Week 3 DQ 1 - Customer Contact • 1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

  4. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 2 You Decide (Devry) BUSN 258 Week 3 Case Study (Devry) • Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. • Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational

  5. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 4 Assignment (Devry) BUSN 258 Week 4 Midterm - Set 1 (Devry) • . Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference • Question : (TCO 1) Excellent organizations are: • Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.

  6. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 4 Midterm - Set 2 (Devry) BUSN 258 Week 5 Assignment (Devry) • . Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely because of "little things" that seem to result in better customer service. How do the sales of these two companies compare? • 4. Question : (TCO 10) Customer loyalty is NOT: • 1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?

  7. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 5 You Decide (Devry) BUSN 258 Week 6 Case Study (Devry) • You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. • BUSN 258 Week 6 Case Study LL Bean & AT&T

  8. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 7 Assignment (Devry) BUSN 258 Week 7 You Decide (Devry) • 1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it? • You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting.

  9. BUSN 258 Course Real Knowledge / busn258dotcom BUSN 258 Week 8 Final Exam 1 (Devry) BUSN 258 Week 8 Final Exam 2 (Devry) • 1.Question :(TCO 1) The best way to win customer loyalty is to: • 2.Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff? • 1. Question : (TCO 1) The first step to reduce waiting time is to: • 2. Question : (TCO 2) Communication turnoffs often occur when employees are ignorant of:

  10. BUSN 258 Course Real Knowledge / busn258dotcom For More Tutorials www.busn258.com

More Related