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De-Constructing and Re-Constructing Social Dialogue in the Public Services: A UK Perspective

De-Constructing and Re-Constructing Social Dialogue in the Public Services: A UK Perspective. Ian Kessler. With financial support from the European Union. VP/2013/0362. Structure. 1. What do mean by social dialogue? 2. Where does the user fit in?

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De-Constructing and Re-Constructing Social Dialogue in the Public Services: A UK Perspective

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  1. De-Constructing and Re-Constructing Social Dialogue in the Public Services: A UK Perspective Ian Kessler With financial support from the European Union VP/2013/0362

  2. Structure 1. What do mean by social dialogue? 2. Where does the user fit in? 3. How has the user fitted in ? The UK Case

  3. Social Dialogue: Definition ‘A conversation involving two or more parties’

  4. 1. What is Social Dialogue? ? SocialPolitical Economic ‘ A conversation between two or more people/actors’: Who? What? Where? How?

  5. Traditional Approach: A Narrow Conception? • Employee/Rep • Employer/Rep • Politician • End User • Carer • Citizen Who: Actors • Cross-National • National • Sectoral • Organisational • Workplace What: Scope Social Dialogue Where: Level • Service Design/Delivery • Resourcing • Industrial Relations • Employment Relations • Work Relations • Direct/Indirect • Inform • Consult • Collaborate • Delegate How: Form

  6. What ? ? Industrial Relations: Terms & Conditions Of Employment Employment Relations: Employee Performance Work Relations: Job design & Work practices Service Design/ Delivery Resourcing ? Employees/Reps Employer/Reps Commissioners Politicians End Users/Reps Carers Citizen National Where Sectoral ? Organisational Who ? Workplace ? Inform How Consult Negotiate 2. Where does the user fit it?

  7. The UK Policy Context Markets: User as Customers Networks: User as Citizen- Consumer Bureaucracy: User as Recipient New Welfare New Right New Labour 1945-79 1979-97 1979-present

  8. Key Principles of Citizen-Consumer Engagement • Voice • Choice • Control Government User

  9. Modernising Government (1999): The Governments aims to...make certain that citizens and business will have choice about how and when to access government services...Public servants must be the agents of changes citizens and businesses want. Open Public Services (2011): The modernisation of public services that the Government is undertaking is driven by This simple idea- that people should be in the driving seat, not politicians and bureaucrats...We are opening public services because we believe that giving people more control over the services they receive....will lead to better public services for all

  10. A Drive towards User Control? • Public Administration Select Committee (2008): • User driven services are those that actively involve the people using them in service • design and delivery. They entail drawing upon the expertise, views and perspectives • of service users to complement the skills and input of service professionals. User • driven services go beyond user consultation or user representation....The idea of user • driven services involves public sector staff and users working together to determine • what services are provided and how. (Emphasis added) • Co- Design • Co- Production • Co-Supervision • New Professionalism

  11. Examples of User Driven Services • Expert Patients • Personal Budgets/Direct Payments • Community Care Navigators • Housing: Tenant-led Management

  12. Where Does Social Dialogue Fit In?

  13. What At the Frontline ? ? Industrial Relations: Terms & Conditions Of Employment Employment Relations: Employee Performance Work Relations: Job design & Work practices Service Design/ Delivery Resourcing Employees/Reps Employer/Reps Politicians End Users Carers Citizen/Reps National Where Sectoral Organisational Who Workplace Inform How Consult Negotiate

  14. What ? ? Industrial Relations: Terms & Conditions Of Employment Employment Relations: Employee Performance Work Relations: Job design & Work practices Service Design/ Delivery Resourcing Employees/Reps Employer/Reps Politicians End Users/Reps Carers Citizen/Reps National Where Sectoral Organisational Who Workplace Inform How Consult National Consumer Council- Unison: Shared Solutions (2006) Negotiate

  15. What ? ? Industrial Relations: Terms & Conditions Of Employment Employment Relations: Employee Performance Work Relations: Job design & Work practices Service Design/ Delivery Resourcing Employees/Reps Employer/Reps Politicians End Users Carers Citizen Reps National Where Sectoral Organisational Who Workplace Inform How Consult Negotiate Citizens UK: Living Wage Campaign

  16. What ? ? Industrial Relations: Terms & Conditions Of Employment Employment Relations: Employee Performance Work Relations: Job design & Work practices Service Design/ Delivery Resourcing Employees/Reps Employer/Reps Politicians End Users Carers Citizen Reps National Where Sectoral Organisational Who Workplace Inform How Consult Negotiate Barnett Alliance

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