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Workload Allocation Model Can We Get the Workloads Right?

Workload Allocation Model Can We Get the Workloads Right?. Nadine Simmons, Cherie Hearn , Kathy Grudzinskas, Kelly Beak Princess Alexandra Hospital, Brisbane. Why Workload Allocation Models?. Determine, Monitor and Evaluate Workloads Manage Demand on services

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Workload Allocation Model Can We Get the Workloads Right?

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  1. Workload Allocation ModelCan We Get the Workloads Right? Nadine Simmons, Cherie Hearn, Kathy Grudzinskas, Kelly Beak Princess Alexandra Hospital, Brisbane

  2. Why Workload Allocation Models? • Determine, Monitor and Evaluate Workloads • Manage Demand on services • Improve Job Satisfaction, Retain and Develop AHPs

  3. Purpose of Study • Develop and Trial an Allied Health Workload Allocation Model • Incorporate the NAHCC Health Activity Classification (IPA,NPA,CSM,TT,R) • Develop Recommendations regarding further implementation

  4. Methods- Development of Tool • Workload Mapping Tool Form • Guidelines for Completing Form • Data Analysis Spreadsheet (excel) • Training Modules for Staff and Managers

  5. Methods - Trial • 30 AHPs participated- occupational therapists, physiotherapists, speech pathologists • 25 HP3 level • 5 HP4 level • Inpatient, Outpatient and Community Settings across PAH Brisbane and Toowoomba • Completed tool over 4 week period in April/May 2008 • Post Trial Survey for AHPs & Managers

  6. What Can The Data Tell Us? • Clinical Care Ratios • Amount and Frequency of Unpaid Overtime • Tasks unable to be done in paid hours

  7. Clinical Care Ratios

  8. Non-Patient Activity

  9. Unpaid Overtime

  10. Tasks Not Able to Be Done

  11. Findings • Model useful for Evaluating and Quantifying Workloads • Users liked Mapping Tool • 17-20 working days of data collection needed

  12. What Happened Next? • Workload Allocation Tool was revised • A Full Resource Kit was developed for statewide implementation • Planned Review of Tool and Implementation in 2010

  13. Acknowledgements • Queensland Health People Plan Initiative 2007/8 • Staff at PAH, Toowoomba and Logan Hospitals and Health Service Districts who participated in the Reference Committee, provided experience on other workload allocation models and/or the trial. • Allied Health Workforce Advice and Coordination Unit, Queensland Health

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