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The 3 core Indicators with Customer Feedback

Softintelligence is a community who has Mobile application apps to feedback collections for Employee, Staff, Customer feedback app.@https://softintelligence.co.uk

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The 3 core Indicators with Customer Feedback

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  1. The 3 Core Indicators The 3 Core Indicators that will tell you how Your Business is going

  2. Fiscal Indicators The first one I am sure every business owner up and down the UK, if not the world will certainly know what it feels like when money starts to get tighter.

  3. But how good a measure is it of how well your company is doing, and is it already too late if money has already started to get tight? • We are sure if you look at companies like BHS and ICI Steel they would agree that by the time the bottom line started to show problems, it was too late. Nearly every company has measures in place to monitor fiscal indicators, as they act like an early-warning system for businesses.

  4. System/Process Indicators

  5. Every company has system/process indicators, such as call targets, time taken to reaching a client’s targets, processing targets and so on. As an example; an industry secret in the UK is that GPs (General Practitioners – Doctors) have had a well known target of 10 minutes per patient for a long time. • This is a good example of a system/process indicator and Customer Feedback, some would argue not a great measure for either the doctors or the patients but nevertheless it is a measure popped in place to assure the successful delivery of a service. What happens when any target isn’t met? Will the ensuing conversations be enough to get things back on track? let’s hope so! • A downside is that anyone who has ever been monitored against processes and systems might argue it is a very cold and ultimately misleading way of understanding how things are going, as we are clearly not robots and can’t meet targets 100% of the time. Companies such as Sports Direct have stretched this too far and clearly got it wrong. It is, however, essential to monitor and understand System/Process Indicators and Fiscal Indicators to be as on top of how well your company is doing as possible.

  6. Human Indicators • Now, anyone from a change management background would confirm this is the most essential indicator as the frequency of basing change in company activity on system/process inefficiencies, or even worse, fiscal assumptions will usually result in a lot of money being spent on an inadequate and often unnecessary solution. • Getting that information out of people correctly and efficiently and creating consistent data is one of the most difficult and challenging activities that can face businesses.

  7. Thankyou Contact us :- Soft Intelligence Data Centre Ltd. Business Central 2 Union Square Darlington DL1 1GL Website:-https://softintelligence.co.uk • Phone : +44 (0) 1325 734 847 • Email: enquires@softinetellengencedatacenter.com

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