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98 th Annual General Meeting

Funeral Service Association of British Columbia 98 th Annual General Meeting April 15, 2010 Victoria, BC. 98 th Annual General Meeting. Call To Order Notice of 98 th Annual General Meeting Adoption of the 2009 AGM Minutes. President’s Report. Challenges Opportunities Connecting

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98 th Annual General Meeting

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  1. Funeral Service Association of British Columbia98th Annual General MeetingApril 15, 2010Victoria, BC

  2. 98th Annual General Meeting Call To Order Notice of 98th Annual General Meeting Adoption of the 2009 AGM Minutes

  3. President’s Report • Challenges • Opportunities • Connecting • Commitment • Sustainable Future

  4. Executive Director’s Report 2009 Board of Director’s Strategic Plan • Website • Program Support • Board Leadership • Marketing • New programs + new services = membership benefits • Sustainability through non-dues revenues

  5. Finance • Volunteers providing insight • Fiscally responsible • Accountability Through Good Governance • Good value for members • Long term planning and sustainability

  6. 2010 Budget Scope of the Association has changed Membership dues remain low Core Operation revenues & expenses static New programs and projects Non-dues revenues for sustainability 2010 Budget Format • Core Operations • Programs • Special Projects

  7. Reserves • 2004 - Board Of Director’s Establishes Long Term Board of Director’s Policy Goal. • 2010 - Is This Goal Realistic? Achievable? Do we measure our success in terms of generated profits or by accomplishments? Or do we OWN our accomplishments?

  8. Do We Own Our Accomplishments? Or Do We Turn Back The Clock? By turning back the clock we are handing off …. • Education Programs • Professional Development • Apprenticeship Program • Pre-employment Program • Human Resource Planning Projects • Being Leaders in Funeral Service …?

  9. AGM 2008 Resolution • “Support the development of the Funeral Service Foundation Program, Funeral Service Pre-arrangement Certificate Program, revisions to the existing programs, and to make use of the programs to meet future skill needs.” 2008 – 2010 FSABC strategic plan IS based upon this membership resolution.

  10. To Own Our Future Means … • Value For Members • Growth and Sustainability • Competitive Tuitions and Program Fees • Ownership / Stakeholder Driven It’s In Our Hands!

  11. Extensive Review ofCore Operations Budgets Year-end financial statement comparisons – Percentage of Income * includes HRP & FSABC strategic planning session & AMC Governance session

  12. 2010 Budget • Decisions of the past … Preparing For The Future • 2011 and beyond ….. - assessment of new programs & services - forward planning Association Management - staffing / office requirements

  13. 2009 Financial Statements Grant Thornton LLP Chartered Accountants

  14. 2010 Budget CORE OPERATIONS PROGRAMS - Apprenticeship Programs - Foundation Program PROJECTS - BC Funeral Service Industry HRP Committee

  15. BC Funeral Service Apprenticeship Programs and Projects

  16. Apprenticeship Programs Training Service Provider: Funeral Service Association of BC Academic Instruction: Canadian College of Funeral Service

  17. New Pre-employment Program September 2010 – Funeral Services Foundation Program Credit For Level One Embalmer & Funeral Director technical training Graduates Find Employment For Level Two and complete 3600 hrs of work-based training What Are The Benefits For The Employer?

  18. Projects • BC Funeral Service Industry Human Resource Planning Steering Committee Honouring Lives Lived – Marketing & Promotional Material - $21,846.97 Website and Human Resource Toolkit - $26,277.50 Assessment Co-ordinator - $30,000.00

  19. Project: Cremationist Program • To establish program standards for a new Cremationist Program • Need established through 2007 stakeholder surveys

  20. Acknowledgements: • Province of BC Ministry of Housing & Social Development – Labour Market Partnerships • Industry Training Authority of BC • Funeral Service Stakeholders – over ….. 1,055 hours donated in kind! “Talent wins games, but teamwork and intelligence wins championships.” Michael Jordan

  21. Professional Development September 2009 – 6 hour webinar broadcast - 110 attendees - survey results? great! September 2010 – over 100 licensees will need CEU credits BEFORE September 2010!

  22. Membership • Strong Membership Base • Regular = 107 / 2 applications pending • Associate = 26 / 2 applications pending • Individual = 32 / 1 application pending Welcome New Members!

  23. New 2009 Member Services • Human Resource Planning Resources • Technology Driven CEU Programming • Career Marketing & Promotional Materials

  24. New 2010 Member Services • Revitalized Website (member side) • New Pre-employment Program – graduate referrals • Compensation Survey • Assessment Co-ordinator – support for mentors and apprentices • Bylaw Refit

  25. Public Awareness • Clearinghouse For General Public & Agencies • Honouring Lives Lived … a fitting tribute to funeral service professionals • Revitalized Website (public side) • Helpful Information – 1900 copies distributed directly from the FSABC to the public. • Professional Alliances

  26. Government Relations • Ministry of Housing & Social Development Funeral Supplement Policy Moved To Regulation • Upgrade clarification • Unclaimed Cremated Remains • Ministry orders death certificate

  27. Public Guardian & Trustee • October 1, 2009 – September 30, 2011 - New two tier pricing guidelines

  28. Vital Statistics Agency • 2009 Member Survey / Stakeholder Feedback • FSABC feedback forwarded to Vital Statistics Results: - New administrative reports - New Icon – Vital Info Notices - Auto Population Feature - Burial Permit Spacing

  29. Government Relations • WorkSafe BC • Last Post Funeral and Burial Program • Conference session Friday, April 16 • CIFSAG • Disaster Influenza Pandemic Planning • Consumer Protection British Columbia • Legislation Panel Discussion, Thursday, April 15 • Submit Your Questions By Noon Today!

  30. HST • Announced July 24, 2009 • FSABC consults with Tax Specialist • Member Alert August 4 and 7th • FSABC request to the Minister of Finance to be included in mitigation discussions • October 2009 – FSABC meets with Tax Policy Branch • Government consider contracts entered into prior to July 1 be grandfathered, and • BC resident’s tax credit

  31. HST • October 30, 2009 – detailed Q & A forwarded to membership • January 30, 2010 – Letter to Minister and Deputy Premier Hansen detailing FSABC’s intent to bring the voice of the vulnerable and bereaved to the government. • February 2010 – 5000 postcards distributed along with domain www.stopthedeathtax.com • February 2010 – Communications and meetings with SOIFD, Bill Vander Zalm & Chris Delaney

  32. Welcome Bill Vander Zalm & Chris Delaney

  33. “The Funeral Service Association of Canada provides programs and services to enhance and promote the value of the funeral profession” FUNERAL SERVICE ASSOCIATION OF CANADA 2009/2010 FUNERAL SERVICE ASSOCIATION OF CANADA 2009/2010

  34. LEADERSHIP TO REPRESENT FUNERAL SERVICE AND BE A LEADER OF THE FUNERAL SERVICE PROFESSION NATIONALLY.

  35. COMMEMORATIVE CEREMONY Kelowna 2009

  36. LEADERSHIP Government Advocacy on Federal Issues Immediate Media Response Contact with Regulators in each Province

  37. EFFECTIVE COMMUNICATIONS TO PROMOTE TO MEMBERS AND NON-MEMBERS THE VALUE AND BENEFITS OF MEMBERSHIP IN FSAC.

  38. INTERNAL COMMUNICATIONS • Toll Free Line answered 5 days a week • Outlook and Outlook Express • Surveys of Membership on important issues • New Editor – Laura Sharp • Interactive Website www.fsac.ca • Employment Listings • “Ask the Funeral Director” • Breaking News • Constant Updates

  39. EXTERNAL COMMUNICATIONS The Globe & Mail, The National Post, The Montreal Gazette, CBC, CTV, Global... In fact we have spoken to all of the National and large Regional Newspapers and Television Stations! When the public want information about the Funeral Profession – FSAC makes sure that they get the information they need! If you ever have questions or concerns or would like information regarding media relations – call the office toll-free and we will make sure you get the information you need! Remember no news is bad news!

  40. EDUCATION T0 PROVIDE QUALITY EDUCATIONAL PROGRAMS TO THE FUNERAL PROFESSION.

  41. Professional Education • Convention Education approved in most Provinces • Academy of Professional Funeral Service Practice • Certification for Canadians will be available starting in 2010 • Lower price and Canadian content • FSAC Professional Development Network • New web-based platform that will allow better educational opportunities for Professionals across Canada

  42. Loss, Grief & GrowthEducation Project Ontario driven project Launch in June 2010 Education Programme to be used in schools across Canada to help teachers introduce Death and Dying to students Curriculum Canada approved FSAC is thrilled to be taking over the management of this project to see it through to completion and distribution Stay tuned for more information about how you can be involved in your community!

  43. STRATEGIC PARTNERSHIPS T0 ENCOURAGE THE EXCHANGE OF INFORMATION, IDEAS AND SOLUTIONS THROUGH THE DEVELOPMENT OF STRATEGIC PARTNERSHIPS AND ALLIANCES.

  44. PROVINCIAL RELATIONS

  45. International Relations New International Membership has been created for Firms outside of Canada Marc Poirier as Third Vice President of FIAT/IFTA Regular correspondence and exchange of information with the United Kingdom, Australia, China and other countries who are interested in Canadian Funeral rituals.

  46. PUBLIC AWARENESS T0 PROMOTE THE VALUE OF FUNERAL RITUALS AND SERVICES, MEMORIALIZATION AND THE ROLE OF THE FUNERAL PROFESSION.

  47. Today’s Funeral This new line of Advertisements, brochures and public speaking information will allow FSAC members to be pro-active within their own community to promote the flexibility and personal nature of the Funeral Profession. Don’t miss this opportunity to show your community that you will be there for them – no matter what they want!

  48. George Wright Open Memorial 29th Golf Tournament Friday, August 20, 2010 Hazelmere Golf Course South Surrey Ocean Promenade White Rock Ocean Front Hotel Book before May 15th! – High Season Rooms will go fast!

  49. 99th Annual General Meeting - April 2011 100th Annual General Meeting - 2012 - 100th Year Celebration

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