1 / 20

COMMUNICATION in Nursing Mr. Ahmad Alafafsheh

Concepts of Nursing NUR 123. COMMUNICATION in Nursing Mr. Ahmad Alafafsheh. COMMUNICATION. The sending and receiving of a message. Aspects of Communication (i). Sender - the one who conveys the message to another person. Message - the thought, idea, or emotion conveyed.

allisonj
Download Presentation

COMMUNICATION in Nursing Mr. Ahmad Alafafsheh

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Concepts of NursingNUR 123 COMMUNICATION in Nursing Mr. Ahmad Alafafsheh

  2. COMMUNICATION • The sending and receiving of a message.

  3. Aspects of Communication (i) • Sender - the one who conveys the message to another person. • Message - the thought, idea, or emotion conveyed. • Channel - how the message is sent.

  4. Aspects of Communication (ii) • Receiver - physiological/ psychological components. • Feedback - the receiver’s response to the sender. • Influences - Culture, education, emotions and other factors involved.

  5. Methods of Communication • Verbal - Speaking, Listening, Writing, Reading. • Nonverbal - Gestures, Facial Expressions, Posture and Gait, Tone of Voice, Touch, Eye Contact, Body Position, Physical Appearance.

  6. Age Education Emotions Culture Language Attention Surroundings Influences on Communication

  7. Congruency of Messages • Verbal and nonverbal communication must be congruent, or in agreement.

  8. Listening and Observing • Listening and observing are two of the most valuable skills a nurse can have. • These two skills are used to gather the subjective and objective data for the nursing assessment.

  9. Active Listening • The process of hearing spoken words and noting nonverbal behavior. • Active listening takes energy and concentration.

  10. Therapeutic Communication • Sometimes called effective communication, it is purposeful and goal-oriented, creating a beneficial outcome for the client.

  11. Goals of Therapeutic Communication • To obtain or provide information • To develop trust • To show caring • To explore feelings

  12. Enhancing Communication • Self-Disclosure. • Caring. • Genuineness. • Warmth. • Active Listening. • Empathy (the capacity to understand another’s feelings). • Acceptance and respect.

  13. Communication Techniques • Clarifying/validating. • Asking open questions. • Using indirect statements. • Paraphrasing. • Summarizing. • Focusing.

  14. Barriers Communication • Closed questions. • False reassurance. • Judgmental responses. • Defensive reflex. • Changing the subject.

  15. Nurse-Client Communication • Almost every nurse-client interaction should involve therapeutic communication. • Nurse-client communication is influenced by both the nurse and the client.

  16. Three Phases of Nurse-Client Communication • Introduction: Fairly short; expectations clarified; mutual goals set • Working: Major portion of the interaction; used to accomplish goals outlined in introduction; feedback from client essential. • Termination: Nurse asks if client has questions; summarizing the topic is another way to indicate closure.

  17. Determinant Factors in Communication A nurse’s communication is affected by: • Past Experience • State of Health • Home Situation • Workload • Staff Relations

  18. Determinant Factors in Communication A client’s communication is affected by: • Social Factors • Religion • Family Situation • Level of Consciousness • Stage of Illness • Visual, Hearing and Speech Ability • Language Proficiency

More Related