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Performance Improvement Tools Create, Get and Share Them

Performance Improvement Tools Create, Get and Share Them. Duke Rohe, BS, FHIMSS Performance Improvement Specialist Alias ‘the tool-fool’. How I Feel. How I Look. What we would like to achieve in the next few minutes ?.

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Performance Improvement Tools Create, Get and Share Them

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  1. Performance Improvement ToolsCreate, Get and Share Them Duke Rohe, BS, FHIMSS Performance Improvement Specialist Alias ‘the tool-fool’

  2. How I Feel How I Look

  3. What we would like to achieve in the next few minutes ? • Provide a better understanding of what a tool is and how it can be leveraged to make a difference • Learn how to begin creating a sharing environment • Learn how to become a tool ‘geek’ that your organization can’t do without • Look at a variety of ready-to-use tools and see how they might apply in your area

  4. Purpose 4 creating a tool • Accelerate learning • Give a guide of predictability • Provide a roadmap for similar territory • Replicate knowledge efficiently from one application to another • Eliminate the waste of reinventing knowledge and learning through error • A good idea is good. A good idea times 50 is mighty good

  5. Why a presentation on Tools ? • We have finite amount of resources and finite time to get better than the competition • We can no longer afford to redo, waste effort, allow incomplete sharing • We must leverage our strengths or we will drown in our weaknesses • One digging with a shovel does more than a hundred with spoons

  6. Attributes a Sharing Environment • To know is great, to share what is known is mighty • Concept of knowledge management attempts to map knowledge throughout • Access to tools is easy and intuitive • Emphasis on sharing, growing knowledge • Encourage, allow time, reward discovering and sharing new ways http://www.topten.org

  7. How to Dampen Knowledge Management(or Sharing) • No attention, no time, no dice • Make it old, hard to find, not transferable • All take and no give • Counterproductive incentives

  8. How 2 Begin • Become the resident knowledge sharer in your organization • Begin taking notes as if your were the CNN reporter for your organization. • Look for the scaffolding behind your project work that would guide others • Discover business models, cause and effects, organizational behavior as candidates

  9. How 2 Begin… • Look at the scaffolding behind how people think and act and fill in the missing pieces • Gain a dissatisfaction with reinventing knowledge or having to create what has already been created • Become the source for helpful tools and news around the organization • Think in questions that lead people to the right action/answer

  10. How 2 Begin… again • Bridge the gap between the need-to-know need-to-share of communication • Think of ways you can engage staff to continue resolving their own challenges • Find ways to stimulate thinking to what might be overlooked • Practice paranoia to get folks to surface those landmines that sink success

  11. How 2 Begin… and again • Read what works in other industry. Find the no duh-uh application that people discount or tend to overlook • Itemize those things you wish you would have known or done different • File these electronically by how it might be used, Communication, teams, project management… for quick reference

  12. How 2 serve it up • Think simplicity, bite size chunks, understandable by the “little people” • Offer no more than they need to know, no less than what is needed to be successful • Give folks a menu for the best results • Make it fun, interesting. Not everything in healthcare has to hurt or be boring. • Turn it upside down: For worst results, do this.

  13. How 2 serve it up • Limit it to one page is best. • Categorize where possible, use font types to make it easy/interesting • Spend time to groom it. Give me more time and I’ll write you a shorter letterMark Twain • Put you name/department on it. a Duke original, contributed by Duke, modified by Duke, forgotten by Duke.

  14. How 2 spread it around • Distribute via email. “Weekly Reader to subscribers” • Offer it to periodicals, newsletters, professional journals, conferences • Network it with your peers in other areas. It creates a favor-mentality on the other end

  15. How 2 spread it around • Give it away internally. Got a need? Here’s a tool. • Put these filed tools out on a common server for all to access. • Refresh periodically the users memory of what’s out there *The most valuable tool fills a need in a crisis and is given away for free.

  16. A test of the best • The best tools have function over time and in various applications • V = B x U Value = the benefit of the tool times its use (if it is free or very reasonable and available, its value will grow -- others will seek out its creator and that is worth a bundle)

  17. Reminder • Honor your sources • If you use their stuff, acknowledge them • A tool’s best compliment • Someone else improves on it or shares it with a peer. • The worst tool is an ingenious one that is never created nor shared

  18. What Qualifies as a Tool ? If it can accelerate learning or success it qualifies: • Forms, bullet-format notes, new thought-provokers, proverbial wisdom. • Icebreakers and debriefs, tests that lead you to your answer • Questions that drive folks to their solutions, action item trackers • Common sense revisited, notable quoteables, comic reliefs

  19. What Qualifies ? • A guide or pattern for achieving results, doing things right and avoiding pitfalls • List of how-to’s, have-you’s, do-do’s, don’t-do’s and how-do-you-do’s (checking to see if you are reading) • Summary notes that will inspire and inform. Summary of books, conferences… • Step-by-step procedures, observations of causes and effects

  20. What Qualifies ? • Concepts translated from one industry to the next • New knowledge or thought-provoking abstracts • Macro-rich spreadsheets and databases with multiple applications • Checklists, visual examples • Complex methodologies boiled down to their pertinent points

  21. What Qualifies ? • Personal pieces that bring life to life, heart warmers, life expanders • Little techniques that bring great results • Summary of ideas that have worked elsewhere • Lessons learned from a project, especially the “never do this” • Samples, examples and starter fluid for an application

  22. New Stuff Red Tag Benchmarking Communication Change Culture Cliffnotes Idea Grow U Knowledge Mgmt Process Mgmt Project Mgmt Quality Reengineering Service Systems Thinking Teams Visual Control Visioning Folders for EASY Access and HIGH use

  23. How 2 end • The worst tool is an ingenious one that is never created nor shared. • What you put into life is also a measure of what you get out of it. Don’t cheat yourself. • If you would like a set of around 1000 electronic tools ready to modify, email me at drohe@pdq.net

  24. Other tool sites (around 200 each) http://shs.iienet.org/ and select Resource http://www.himsssct.org/tools/tools.htmlhttp://www.amcreativityassoc.org/toolsindex.htm

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