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CS 4800 Semester Project  Finite state machine: IVR ( Interactive Voice Response)

CHIA-LIN LIU. CS 4800 Semester Project  Finite state machine: IVR ( Interactive Voice Response). Outline. Applications Design steps Code organization Testing. Applications. 1) Customer Services 2) Call transfer 3) Call Waiting 4) Messaging Service. Design flow. Code organization.

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CS 4800 Semester Project  Finite state machine: IVR ( Interactive Voice Response)

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  1. CHIA-LIN LIU CS 4800 Semester Project Finite state machine: IVR( Interactive Voice Response)

  2. Outline • Applications • Design steps • Code organization • Testing

  3. Applications 1) Customer Services 2) Call transfer 3) Call Waiting 4) Messaging Service

  4. Design flow

  5. Code organization

  6. Testing • Flow test • State access test  • Text recordings verification • Error condition tests  • IVR logic test

  7. Conclusion To achieve the following applications ● Call transfer ● Call waiting ● Messaging service

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