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1. Home Who We Are Where We Teach What We Teach How We Teach – Clients & Testimonials The Corporate Program

2. Corporate Overview About • Founded in 1993, PUBSNET, Incorporated is an extension of your business: • It hones the tools and technology skills of employees through training; • It finds highly skilled employees through our placement services; • It provides the initial intellectual capital needed to successfully launch robust communications efforts.

3. Divisional Approach About • Training • “Hands-on” orientation via lab-based skill acquisition • Certified as appropriate • Placement • Temporary, for short-term voids • Permanent, for a total team environment • Execution • Outsourced completion of complex tasks; • Legacy documentation and template creation/conversion • Web design and engineering • Print design • Copy editing and writing

4. Key Staff About • Ownership of PUBSNET, Inc. is through a senior-level partnership • Core managers each have over 20 years’ experience in their respective disciplines • Senior staff are synergistic in determining needs and solutions across divisions • Give back to the community through instructing at the College/University level • Incorporated in the State Of Massachusetts • Annual revenues in excess of $1.0 Million

5. Michael Doyle, M.AS. About • President • M.S., Lesley College, Applied Management • 17 year Senior Lecturer/Adjunct Faculty • 4 years teaching “Web Building Blocks” • Operates the PUBSNET Computer Training Center • Senior Web Training role: • Web & HTML • DreamWeaver • CourseBuilder • XML for Technical Communicators

6. Peter Grant, CSE About • Vice President, Operations • B.S., Business Administration, UNH • 20 years integrating computing technologyfor corporations • Guest Lecturer and/or Adjunct Faculty: • 5 years Internet experience, site architecture consulting • Oversees all production scheduling, internal management • Franklin Pierce College • Daniel Webster College Web Services • New Hampshire College • Microsoft FrontPage User’s Group

7. Senior Instructors About • Adobe Certified • Quadralay Certified • E-help Certified • Corporate Standard Certified • Adjunct Faculty and/or Senior Lecturers

8. Senior Instructors About • Bernard AschwandenAdobe Certified Expert and Trainer • Dr. David LockeeHelp Certified RoboHelp Trainer • Susan HolbertIndexing consultant to Lotus Development Corp., wrote the Indexing chapter of the Lotus Style Guide Has indexed more than one hundred books and manuals • Hans Fenstermacher Degrees from Princeton University and the Fletcher School of Law and DiplomacyPresident and founder of ArchiText Inc., a documentation and translation company Globalization

9. Senior Instructors About • Neil PerlinInternationally recognized expert in Windows Help and online documentation design and development • Geoff BlakeAdobe Certified ExpertPhotoshop, Illustrator, FrameMaker, and Acrobat SpecialistConversion of legacy documentation and template creation • Marc CreaghanAdobe Certified ExpertCertified Adult Trainer

10. Senior Instructors About • Christy JacksonAdobe Certified Expert in FrameMakerFrameMaker and Webworks Publisher Specialist • Steve FrostGraphics expert; • PhotoShop, PageMaker, Flash, Fireworks • Interface elements and video and audio media for interactive CD-ROM titles • Amanda JohnsonGraphics expert; • PhotoShop, QuarkXPress, Flash, Fireworks

11. Facilities About • Inhouse Computer Training Center • 15 PC’s in a client-server network • ISDN • Projection System • Boston UniversityCorporate Education Center • Overflow classroom facilities • Site of our annual National Conference • Onsite Delivery (United States & Canada) • At a company’s location • At a centralized location

12. Tools & Skills Training • Publishing Tools • Authoring Skills Knowledge • Adobe Products • Online Skills • Indexing and Globalization • Masters Series • “Documentation and Training”

13. Adobe Certified Training FrameMaker • Basics and Advanced • + SGML Authoring • + SGML Formatting • + SGML EDD Development • + SGML Importing and Exporting SGML Other Adobe Products • AcrobatBasicIntermediateAdvanced • Photoshop • Illustrator • GoLive • InDesign

14. Online Skills Training Web Tools Training • DreamWeaverBasic & Intermediate • Macromedia CourseBuilderCustomized HTML Help Systems • Webworks PublisherBasic & Advanced • RoboHelpHTML Help Version Web Protocol Training • XMLfor Technical Communicators • Web & HTML Basic & Intermediate

15. Writing Skills Training • How to IndexUser Manuals and Online Information • Globalizing Information Successfully Globalization

16. Masters Series Training • Gloria GeryElectronic Performance Support Systems • William HortonDesigning Effective Electronic Documents • Online Trends 2002 • Documentation & Training 2002October, 2002

17. Partial Client List Testimonials From “A to Z” . . . • Nokia Oracle Price WaterhouseQuantum Corporation Rational Software Sybase Teradyne Unisphere Voice Technologies Waters Corporation Xyvision Yale University Zymark Corporation • Allmerica Financial BMC Software Cisco Duracell EMC Fairchild GenRad HighGround Systems IBM JDA Software Kodak Lucent Technologies Media 100 Over 500 corporate clients, and growing…

18. Testimonials Testimonials • “PUBSNET did a custom FrameMaker class for us that was outstanding. The instructor was superbly knowledgeable, very effective at teaching, and funny too. This course will save us countless hours of frustrating experimentation!” --Elizabeth Michaud, Documentation Manager • “This was one of the most useful courses [WebWorks Publisher] I've taken in years.” --Don Cunningham • “Having the PUBSNET instructors train my group was worth every penny of the expense. It allowed each person in my group to get up-to-speed in the shortest possible amount of time.” --Paul G. Kelsey, DTP Coordinator • “PUBSNET's FrameMaker class was a very informative class that was also fun to attend. The instructor effectively handled all our questions and was extremely knowledgeable on the subject.”--Paul Sandore, Manager • “The training we received at PUBSNET gave us the indepth understanding we needed to implement the FrameMaker+SGML environment into our business. The instructor was very knowledgeable and the class size was small, resulting in very comprehensive and personalized instruction. I would certainly look to PUBSNET again to offer technical training solutions for our organization.” --David Levesque, Technical Writing Manager Authoria, Inc. Lucent Technologies Bath Iron Work Corporation EMC Corporation Teradyne

19. Case Studies Testimonials Social Security Administration Bethesda, MD May, 2000 Client Problem: • “We needed our entire documentation team trained on FrameMaker and Webworks as a “single-sourcing” solution for complex governmental publications”. • “Additionally, we could not afford transportation & housing for so many staff members, nor leave the complex during a critical time for us”.

20. Case Studies Testimonials Social Security Administration Bethesda, MD May, 2000 Our Solution: • We flew an Adobe-Certified Trainer and Expert in FrameMaker and Webworks to their location for four weeks. • We also converted a series of legacy documentation, and created a new style guide and template for their future use.

21. Case Studies Testimonials Social Security Administration Bethesda, MD May, 2000 The Results: • “PUBSNET came through for us! The instructor was an obvious genius, the templates even better than we thought.” • “Total savings to date is estimated at over $350,000 annually. Thanks!” --DL, Senior Technical Communications Officer

22. Next Step . . . Testimonials Contact Us . . . • Corporate One Bridgeview CircleTyngsboro, MA 01879 t 978.649.8555f 978.649.9708 e info@pubsnet.com w www.pubsnet.com