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Cisco Voice-over IP Telephony

Cisco Voice-over IP Telephony. Model 7941. Model 7911. Model 7961. Overview. Why Voice-over IP Telephony? Cost savings to the university over replacing traditional copper wiring based alternatives—Cheaper to install, cheaper to operate, improved redundancy, improved support

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Cisco Voice-over IP Telephony

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  1. Cisco Voice-over IP Telephony Model 7941 Model 7911 Model 7961

  2. Overview • Why Voice-over IP Telephony? • Cost savings to the university over replacing traditional copper wiring based alternatives—Cheaper to install, cheaper to operate, improved redundancy, improved support • Ability to stay in step with technological advancements in the realm of telecommunications—e.g. video conferencing. • It is NOT a traditional phone!! • It is a COMPUTER that has phone functionality • Single or multiple phone lines • Model 7911 – 1 line only – can still handle 6 calls simultaneously • Model 7940/41 – 2 lines – 6 calls per line • Model 7960/61 – 6 lines – 6 calls per line • Pixel-based display • Caller-ID • Access to additional phone features • “Soft key” functions

  3. Overview -- Features • Advanced Features • Call • Transfer • Forwarding • Parking • Pickup • “Soft Keys” – keys that change labels based on context • Built-in four-way Conference Calling • Direct access to voicemail • Voicemail indicator light

  4. Overview -- Features • Directories • Missed Calls • Received Calls • Placed Calls • Other Services • Missouri S&T Departments • Missouri S&T Telephones

  5. Overview -- Resources • Telecommunications Website: • http://helpdesk.mst.edu/facultystaff/telecom/ • Web-based Voicemail System: • http://voicemail.mst.edu • Programming Phone Features • http://ccmuser.mst.edu

  6. BASIC USAGE FUNCTIONS • Place a Call • Volume Control – Ring • Volume Control – Handset • Answer a Call • End a Call • Hold a Call • Mute a Call • Redial • ADVANCED USAGE FUNCTIONS

  7. BASIC USAGEVolume Control -- Ring • Press the button next to the handset to decrease the volume of the ring • Press the button next to the handset to increase volume of the ring • Press the - button to decrease the volume of the ring • Press the + button to increase volume of the ring VOLUME CONTROL

  8. BASIC USAGEVolume Control -- Handset • Hold the receiver to your ear, press – or + volume button to adjust the volume • Press Save soft key • The handset/speaker volume has been reset • Hold the receiver to your ear, press or volume button next to the handset to adjust the volume • Press Save soft key • The handset/speaker volume has been reset SOFT KEYS

  9. BASIC USAGEPlace a Call • Pick up the handset OR • Press the NewCall soft key • Once you hear the dial tone you may dial the telephone number • Internal Extension -- Dial the extension • External call -- Dial 3 + telephone number • Applies to both local and long distance external numbers • After you press the 3 (for an outside line) you will hear a slightly different dial tone (indicating the outside line)** • 4 ways to place a call: • Pick up the handset OR • Press the NewCall soft key OR • Press an available line button to begin to make the call OR • Press the SPEAKER button • Once you hear the dial tone you may dial the telephone number • Internal Extension -- Dial the extension • External call -- Dial 3 + telephone number • Applies to both local and long distance external numbers • After you press the 3 (for an outside line) you will hear a slightly different dial tone (indicating the outside line)**

  10. BASIC USAGEAnswer a Call • Lift up the handset OR • Lift up the handset and press the Answer soft key • If “Line 1” is ringing, pick up the handset and you will be automatically connected to the call • If any other line is ringing, lift up the handset (or press the SPEAKER button) and press the Answer soft key, OR press the line button next to the ringing line LINE “2” BUTTON SPEAKER BUTTON

  11. BASIC USAGEEnd a Call • Hang up the handset OR • Press the EndCall soft key and hang up OR • Press the SPEAKER button • Hang up the handset OR • Press the EndCall soft key and hang up

  12. BASIC USAGEHold a Call • While on the call, press the Hold soft key • To return to a call, press the Resume soft key • If multiple calls are on hold, select the Line Button • While on the call, press the HOLD button • Button lights up when call is on hold • To return to a call, press the HOLD button again • Button goes dark HOLD BUTTON

  13. BASIC USAGEMute a Call • Press the MUTE button to prevent the party from hearing you although you can hear them • MUTE button lights up • To deactivate the mute feature and resume the call, press the MUTE button again • MUTE button goes dark MUTE BUTTON

  14. BASIC USAGERedial • Lift the handset and press the Redial soft key or • Press the Redial soft key to simultaneously activate the speaker and redial the last number called.

  15. ADVANCED USAGE FUNCTIONS CHOOSE ONE: • Transfer a Call • Forward All Calls • Conference Calls • Call Park • Call Pickup • Phone Settings • Services • Directories • Voicemail • BASIC USAGE FUNCTIONS

  16. ADVANCED USAGETransfer a Call • While on the call, press the Transfer soft key (this places the caller on hold) • Dial the extension number of the party you are transferring the call to • When the party answers, announce the call and press the Transfer soft key again • If the party refuses the call and hangs up, press the Resume soft key to return to the original call • If the phone rings without an answer, press the EndCall button, then press the Resume soft key to return to the original call

  17. ADVANCED USAGEForward All Calls • Press the CFwdALL soft key (you will hear two beeps) • Dial the extension (on campus) or 3 + telephone number (off campus) to which all calls will be forwarded • A flashing right arrow will appear on the LCD display next to the line number that has been forwarded 1 of 2

  18. ADVANCED USAGECancel Forward All Calls • Press the CFwdAll soft key (you will hear two beeps) • The flashing right arrow on the LCD display will disappear indicating that Forward All Calls has been deactivated

  19. ADVANCED USAGEConference Calls • While you are already on a call… • Press the More soft key and then press the Confrn soft key (this will automatically initiate a new call and place the other party on hold) • Dial the extension or 3 + the telephone number of another party • When the party answers, press the Confrn soft key again and the party will be added to the conference call • Repeat steps 1 through 3 to add additional parties to the conference call • Four person maximum 1 of 2

  20. ADVANCED USAGEConference call options • To place a conference call on hold, press the HOLD button (the other parties can talk among themselves but they cannot hear you) • HOLD function allows caller on hold to listen to KMST—NOT recommended for conference calls! • To monitor a conference call on speaker, press the Monitor soft key and hang up the handset. • To return to the conference call, simply pick up the handset. • To place a conference call on hold, press the Hold soft key (the other parties can talk among themselves but they cannot hear you) • Hold function allows caller on hold to listen to KMST—NOT recommended for conference calls! • To place a conference call on speakerphone, press the SPEAKER button • To mute a conference call on speakerphone, press the MUTE button to turn off the microphone • To return to the conference call, simply pick up the handset

  21. ADVANCED USAGECall Park • While on the call, press the more soft key until the Park tab appears on the LCD display • Press the Park soft key (the LCD display will show the number to which the call is parked) • Note the Call Park number • Hang up the handset • From any Cisco phone, dial the Call Park number to which the call was parked

  22. ADVANCED USAGECall Pickup • When the phone rings at an extension within your call pickup group: • Pick-up the handset • Press the more key one time • Press the PickUp key • The call to be picked up will begin to ring on your phone • Press the Answer key and you will be connected to the call

  23. ADVANCED USAGEServices • Press the SERVICES button • Use the SCROLL button to select Services option on the Settings Menu • Press the Select soft key to display the list of services available: • Missouri S&T Departments • Missouri S&T Telephones • Use the SCROLL button to choose the service you want • Press the Select soft key to go to that service • Press the SERVICES button • Use the SCROLL button to select an option from the following list: • Missouri S&T Departments • Missouri S&T Telephones • Press the Select soft key to go to that service 1 of 3

  24. ADVANCED USAGEServices (cont’d) • Missouri S&T Departments Directory • Use the number pad to enter the name of the department • Press the Submit soft key to lookup the department’s number • Each number corresponds to 3-4 letters, so you will need to press the number more than once for most letters • E.g. ECON  Press 33-222-666-6 to get E-C-O-N • Returns “Economics & Finance – 4800” • Press the Dial soft key to dial that number automatically 2 of 3

  25. ADVANCED USAGEServices (cont’d) • Missouri S&T Telephones Directory • Enter the last name (whole or in part) of the individual using the number pad • Press the Submit soft key to look up an individual • Each number corresponds to 3-4 letters, so you will need to press the number more than once for most letters • E.g. DEW  Press 3-33-9 to get D-E-W • Returns 1 or more names starting with “DEW” and their numbers • Use the SCROLL button to select the name/number you want • Press the Dial soft key to dial that number automatically

  26. ADVANCED USAGEDirectories • Press the SERVICES button to view a list of services • Use the SCROLL button to select the Directories option • Press the Select soft key to view a list of available directories: • Missed Calls • Received Calls • Placed Calls • Speed Dial – configured through web application; visit http://helpdesk.mst.edu/facultystaff/telecom for more information • Press the DIRECTORIES button • Use the SCROLL button to select the Directory you want to view • Press the Select soft key to choose an option from the following list of available directories: • Missed Calls • Received Calls • Placed Calls 1 of 4

  27. ADVANCED USAGEDirectories (cont’d) • Missed Calls – calls that you were not available to answer • Use the SCROLL button to select a missed call • Up to 32 missed calls can be stored on the phone • Press the Dial soft key to dial the number • Off-campus phone numbers may require you to press the EditDial soft key in order to insert a “3” in front of the number before dialing • Press the Delete soft key to remove the call from your missed call list 2 of 4

  28. ADVANCED USAGEDirectories (cont’d) • Received Calls – answered calls • Use the SCROLL button to select a received call • Up to 32 received calls can be stored on the phone • Press the Dial soft key to dial the number • Off-campus phone numbers may require you to press the EditDial soft key in order to insert a “3” in front of the number before dialing • Press the Delete soft key to remove the call from your received call list 3 of 4

  29. ADVANCED USAGEDirectories (cont’d) • Placed Calls – calls you initiated • Use the SCROLL button to select a placed call • Up to 32 placed calls can be stored on the phone • Press the Dial soft key to dial the number • Off-campus phone numbers may require you to press the EditDial soft key in order to insert a “3” in front of the number before dialing • Press the Delete soft key to remove the call from your placed call list

  30. ADVANCED USAGEVoicemail • Unified Messaging • Integrates traditional voicemail storage with Exchange email storage • Messages show up in your Exchange Inbox and your phone’s voicemail indicator light • Can hear voicemail from either location: email or phone • Remove voicemail through phone removes it from Inbox • Remove voicemail from Inbox removes voicemail from phone 1 of 6

  31. ADVANCED USAGEVoicemail (cont’d) Message shows up in Exchange Inbox and on IP Phone Incoming voicemail message is placed on server 2 of 6

  32. ADVANCED USAGEVoicemail (cont’d) Message in Exchange Inbox and on IP Phone Remove message from Phone, removes it from server, which removes it from Exchange as well 2 of 6

  33. ADVANCED USAGEVoicemail (cont’d) Message in Exchange Inbox and on IP Phone Remove message from Inbox, removes it from server, which removes it from Phone as well 2 of 6

  34. ADVANCED USAGEVoicemail: Set Up • Set up Voicemail for the first time • Press the MESSAGES button • Record your Recorded Name, Personal Greeting and change your Passcode* • Follow the voice prompts all the way through to the end *default passcode for voicemail is 3414841** **Change this passcode ASAP, new passcodes must be at least six digits • Set up Voicemail for the first time • Press the Message soft key • Record your Recorded Name, Personal Greeting and change your Passcode* • Follow the voice prompts all the way through to the end *default passcode for voicemail is 3414841** **Change this passcode ASAP, new passcodes must be at least six digits 3 of 6

  35. ADVANCED USAGEVoicemail: Check Messages • To check your voicemail messages: • Press the MESSAGES button on your phone • Enter your passcode after the prompt • Press 1 to hear your messages • To check your voicemail messages: • Press the Message soft key on your phone • Enter your passcode after the prompt • Press 1 to hear your messages 4 of 6

  36. ADVANCED USAGE Check Voice Mail from an outside line • Dial the Voice Mail Number (341-7999) • At the “enter your id number” prompt, enter your telephone extension number • Press the # key • Enter your passcode • Press the # key 5 of 6

  37. ADVANCED USAGEVoicemail: Unity Express • While on an established call, press the Transfer soft key • Press the * key • Dial the telephone extension number • Press the Transfer soft key again

  38. More Information helpdesk.mst.edu/facultystaff/telecom Fin

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