The Future-State CIO: The Rise of the Business Strategist

1. The Future-State CIO:The Rise of the Business Strategist Steve Rovniak Director, EMEA

2. About the CIO Executive Council • Founding Date: 1 April 2004 • Current Worldwide Membership: 520+ Mission Summary • Members are trusted advisors to one another • Members work together on discrete projects aimed at promoting professional excellence, and at advancing the role of the CIO in business.

3. Louis Ehrlich, CIO Bob Willett, Global CIO Marc West, The “Blended” CIO:Part technology - part business & VP of Business Strategy & Services & CEO, Best Buy International CIO President, Commercial Markets

4. Three “Classifications” of CIOs • FUNCTION HEADS • TRANSFORMATIONAL LEADERS • BUSINESS STRATEGISTS

5. The “Function Head” Focused on running the IT organization, achieving IT operational excellence and providing reliable, effective services Predominate activities include: • Developing IT talent • Sourcing strategy and execution • Improving IT operations • Improving system performance • Security management • Budget management • Managing IT crises

6. The “Transformational Leader” Focused on creating change for their enterprise through process transformation and close partnerships with business operations Predominate activities include: • Redesigning cross-enterprise business processes • Leading change efforts in IT and across enterprise • Implementing new systems and architecture • Aligning IT initiatives and strategy with business goals/strategy • Cultivating the IT/business partnership

7. The “Business Strategist” Focused on driving strategy for competitive advantage through activities that face across the enterprise and the external customer Predominate activities include: • Co-developing/refining business strategy with CXOs • Studying market trends and external customer needs and behaviors to identify new IT-enabled products/services • Driving and enabling business innovations • Identifying opportunities for IT-enabled competitive differentiation • Reengineering or developing new go-to-market strategies and related technologies

8. 10% 40% 50% The “typical” CIO CIOs represent a “blending” of the three classifications

9. “State of the CIO” 2008 survey distribution 758 IT heads across North America & Europe North America Europe 9% (-2) 12% 49% (-2) 51% 37% 41% (+4)

10. 0 100 50 25 75 CIO type distribution Future Distribution of CIOs Current Distribution of CIOs

11. (Page B5) The business community is paying attention "Half of my job is now product innovation and understanding market opportunities," says Mr. West, 47. In contrast, at his previous CIO job, 75% of his time was devoted to supporting tech systems, he says.

12. How does the Business Strategist CIO differ from other CIOs? Critical indicators … • With whom do they spend the most time? • What are their top management and technology priorities? • Where do they want to have the greatest impact? • What skills do they need to develop?

13. Who are they hanging out with?

14. Top 10 management and technology priorities of the Business Strategist • Aligning IT and business goals • IT-enabled process improvement • Revenue-generating services & products • Improving internal user satisfaction • Business continuity/risk management • IT staff development • Controlling IT costs • Improving project management discipline • Data privacy • Measuring and communicating IT value

15. Where do they want to have the greatest impact? Top 10 • Create competitive advantage • Enable business innovation • Enable new revenue streams • Improve customer (external) satisfaction • Reduce business costs • Grow existing revenue streams • Improve security/risk management • Enable global expansion • Supply chain automation/visibility • Enable regulatory compliance

16. Egon Zehnder International What skills are Business Strategists developing?In collaboration w/ Egon Zehnder International Eight core competencies for executive management

17. Egon Zehnder International Scoring range of 1 - 7 Middle Management Senior Executives World-Class Leaders 7 6 5 4 3 Transformational, visionary competence 2 Increasing stretch - Building towards world class competence 1 Basic management competence

18. Egon Zehnder International “Good” CIOs vs. “Good” CEOs(50-85th percentile) (n = 25,000 execs across all functions)

19. Egon Zehnder International “Good” CIOs vs. “Good” CFOs(50-85th percentile) (n = 25,000 execs across all functions)

20. Egon Zehnder International Outstanding CEOs vs. CIOs(85th percentile) (n = 25,000 execs across all functions)

21. Business strategist “to-do” list • Spend more time with executive peers and external customers and partners; spend less with IT staff and vendors. • Focus more effort on improving external-facing processes such as customer service, sales and marketing.

22. Business strategist “to-do" list, continued • Shift some of IT’s value proposition from cost- cutting to creating competitive advantage, revenue-generating services and products and new revenue streams. • Prioritize and cultivate the leadership competencies of: • External customer focus • Market knowledge • Maintain strength in strategic thinking and collaboration

23. Business strategist to-do list, continued • Check your timing. Make sure your enterprise needs and would embrace a business strategist CIO. • Is the company looking to grow, diversify, innovate and differentiate? Is it willing to invest and take risks? • Has the CIO and IT organization earned the trust of its business partners through effective IT operations, project delivery and strategic alignment?

24. Thank you! srovniak@cio.com