Unique & Weird

1. Unique & Weird Teaching Generation X &Y Baby Boomers And Everyone In Between Eileen L. Chambers State of New York

2. Say Hello to SGA

3. State Government Accountability Boomers Executive Deputy Comptroller Deputy Comptroller Assistant Comptroller (6) Audit Directors (14) Audit Managers

4. State Government Accountability In-Betweens (31) Audit Supervisors (In-Betweens) (42) Auditor In Charge (Mixed with X&Y)

5. State Government Accountability X & Y (90) Staff Auditors

6. Cultural Differences

7. Cultural Differences Albany New York City

8. What Did We Do

9. We Created a Generation Diverse Training Unit! We Hired Resa! Yes…..Some of you have Socks older than her!

10. We Activated a NYC Branch Kim Ken Connie

11. 1st Step • Personal Interviews: • Client Staff • Executive Staff

12. Attributes of a Boomer

13. Boomers -They Had Years of Same Old Training - Classroom Style – Textbook learning -No need for any more auditing skills -They are Busy, Important People? -They want short training sessions -They requested 3-Hour MAX training sessions -Their Secretaries pull them out sessions -They get a lot of cell phone calls

14. Attributes of an In-Between

15. In-Betweens -Still Working their way up -OK with Classroom Style – Textbook learning -OK with new innovations -Best Audiences -They are willing to be active participants -They are willing to be instructors -They still consider training a benefit

16. Attributes of a X & Y

17. X & Y • Who Are They? -Their Baby Pictures are in Color! -They Act and Look Young - GOSH! They are Young! -They do Everything Differently! -Including How They Want to Learn

18. Resa in Color!

19. X & Y • How Do They Want to Learn? - Fast • Interactive • Talk - Use Their Hands - Love anything on-line/visual/game - Only want to learn what they don’t know

20. What Did We Design for the Boomers?

21. Leadership Summit Annual Leadership Summit Entire Summit is round table only! Structured around Leadership & Division issues

22. What Was Fun! • Made them sleep in Rustic Cabins - Yes….Even our New York City Folk - Some Shared Cabins with Colleagues

23. More…… No Secretaries on Site! No Cell Phone Service! No Internet Service! But….. Gorgeous Views of the Lake & Mountains Quality Time with Colleagues!

24. Year 2: • Edith Macy Conference Center • Home of the Girl Scouts

25. Coaching Series 3-Hour Blocks of Training

26. Movies to Manage By -Professor at Hartwick College -Uses movie clips to show different leadership behaviors - Learn through entertainment John K. Clemens

27. Performing on Purpose: Applying Olympic Tools for Optimal Leadership -Both competed at the Olympics -Introduce high performance concepts that apply to common work situations -Understand the sources of energy that support motivation and optimal performance -Bring mental performance strategies and skills of Olympic athletes to the work environment Matt Taylor Megan Neyer

28. The Art & Privilege of the Coach/Mentor • Emmy Award Winning Writer & Producer • Defined the difference between Supervisor, • Coach & Mentor • - Described Coaching Relationships Scott Halford

29. Response from Assistant Comptroller • dear “I got more out of this half day on coaching and mentoring than I have gotten out of all the coaching and mentoring training that I have attended in the past 10 years. I wish we had more time. Great selection! Good work! Please share my thanks and compliments to anyone else who worked on this. I would be anxious to learn what others thought of the program as well.” Jerry Barber Asst Comptroller

30. The Last Event That Didn’t Happen March Madness @ SAB: Based on ESPN “Pardon the Interruption” Using Local Basketball Coaches in both Albany & NYC

31. Other Boomer Activities • Instructors • Write Articles for the Newsletter • Attend outside seminars/conferences

32. Client Training

33. Instructor Instructions • 20/7 Rule • Every 7 minutes they learn something new • Every 20 minutes they are doing a new activity • Activities • Every session must include interactive, • visual and fun elements – i.e. videos, movie & • TV excerpts, games, and/or mock situations

34. Instructor Instructions • Diverse Instructors • Most Experienced Instructors were paired with a X-Y • Round Tables • All Sessions end in a Round Table discussion • format

35. And the Results are….. Instructors Gone Wild!

36. Examples of Changed Training Sessions

37. NYS Budget Process

38. NYS Budget Process • Begin with description and flow of how the annual budget is enacted • Watch video Budget Proceedings (aka Fighting) on NY C-Span • Mock demonstration Assign a Governor, Legislator etc. fighting over money for their special interests • Ends in a special tour of the State Capitol

39. Interviewing Skills

40. Interviewing Skills • Inserts segments of “To Tell The Truth” TV Episodes • Inserts segments of “What’s my Secret” TV Episodes • Plays “Who Wants to Win Brian’s • Money” based on Who Wants to • Win Ben Stein’s Money

41. Say Hello to Resolver

42. New Stuff

43. Note Taking Class

44. YouTube & Notes • Class begins with a Panel of Subject Matter Experts discussing their different techniques of note taking • Attendees take notes during • Interviews shown from YouTube • Attendees match their notes to • the Experts

45. YouTube & Notes • YouTube Interview

46. Procurement & Contract Training

47. Purchasing Training • Now Includes: • - “The Price is Right” TV Episodes • Teaches Reasonability of Price • - Jeopardy Questions & Answers

48. Round Tables

49. What Do You Need to Know? • Identified topics compliant with Round Table formats • TeamMate (Electronic Work papers) • Audit Report Writing (Editors)

50. Gravitas