NimbleCommerce training

1. NimbleCommerce training

2. Agenda • NimbleCommerce – overview • Key players and roles in organization using NimbleCommerce • Workflows • Sales Tools • Q&A

3. What Is NimbleCommerce? White label Group Buying Platform that leverages Collective Buying Power to promote Products & Services through Social Media!

4. National and Local Offers support • Product Offers – Deals that provide a specific physical product that will be packaged and shipped to customers who take part in the deal. • Online Coupon Offers – Deals that sell a unique coupon that unlocks stored value on website for a product or service. • (Local) Offline Coupon Offers – Deals that sell unique coupons that can be redeemed at a local merchant’s physical store for a product or service.

5. Single Offers or Bundles • Create deals for a single merchant or bundle together multiple merchants in a single deal • Creative approach to differentiate deals vs. other sites • Help merchants by piggybacking on more popular merchants • Revenue share can be split or weighted

6. Key Features • Advanced white-label service • Hosted, customizable, branded deal site • Reviews, competitive pricing, discussion board • Multi-modal • Web: Website, Facebook, twitter, ad units • Mobile: iPhone, Android, Rim in Q3/Q4 • Integrated Promotions Engine • Auto Tweet and update Facebook Fan page when new deal launches • Dynamic ad units for affiliate networks, partners or ad networks • E-commerce platform with group buying dynamics • Price Tiers, Buyer Floor, Limited Duration • Secure commerce, accept all major credit cards • Merchant payouts, commission tracking, auto-payments, buyer refunds • Reporting & Analytics • Track traffic, merchant reports, view customers, sales data – one dashboard • API platform for supporting enterprise customers

7. Roles/sub-accounts using the NimbleCommerce platform • Administrator – manages the overall nimble commerce account • Full permissions to the account • Can create sub-accounts with permission controls & commissions • Manages payment/billing setup, access to all reports • Marketing – employee account that creates and publishes deals • Responsible for designing and launching group deals • Responsible for doing the promotions also (unless you have a separate role for that) • Responsible for email campaigns (unless you have separate role for that) • May not have access Post sales (again depends on administrator) Note: Even though these are separate roles, it could be the same user account

8. Roles/sub-accounts using the NimbleCommerce platform • Sales & Franchisees – employee account that sources deals • Create group offers but may not publish (may be restricted to a city) • Have commissions associated with their deals (also is linked to a deal) • Access to status of their own group offers • Customer service • Access to post sale orders • Can issue refunds to customers • Can participate in discussion boards when deal is live • Finance/Accounting • Can pay merchants from the group offers • Access to all financial reports • Access to commission information for sales/franchisees to payout

9. Accounts/roles on the group-buying site • Buyers • Buy from group buying site or subscribe to deals • Have access to past deals and can print coupons • Can participate in discussion forums • Merchants – they fulfil the deals • Can login into a merchant account on group buying site • View the customers and coupons who bought their deal (they do not have access to email addresses or physical addresses) • Can verify/redeem coupons

10. Administrator workflows • Designing the site, email designs • Setting up paypal, payments • Setting up cities and customize deal pages for the cities • Adding employees with roles, permissions & commissions. • Creating merchant accounts with permissions

11. Design - Website • Modify your header & footer content or style • Change colors, fonts – all through CSS • Add or remove pages to the site

12. Design – Website – City Images • Add unique background images for each location you support • See an example: www.thecitydiscount.com

13. Design - Email • Modify email design and content for all emails • Daily alerts • Triggered/transactional emails

14. Email Sample

15. Account Settings - Payments • Manage your essential account information • Set up payment information for: • Paypal or Authorize.net

16. Merchant Accounts • Create and manage merchant accounts • Merchant information is appended to deals • GoogleMap can be auto generated from the address stored here • Also, manage merchant revenue split in this record

17. Setting up cities • You can add a new city in seconds and it will appear on the site right away • TIP: Need to create the city before the offer for that city

18. Employee Accounts • Create and manage individual employee accounts • Granular permissions management • Also, commission tracking for sales people, if needed

19. Marketing workflows • Creating deals and publishing deals • Promoting deals with banner ads (including designing ads) • Promoting deals on facebook/twitter • Email campaign management • Analytics and reports on offers

20. Creating Deals • Choose the city, the merchant, and how many can be sold if merchant wants a limit • Select the deal type, enter in the title, description

21. Creating Deals • Include fine print for the deal – terms etc… • Upload images, add reviews • Save as a draft, if desired or publish the offer

22. Creating Deals – Pricing, Preview & Scheduling • Set group buy pricing rules: • Minimum buyers required or • Drop the price per buyer towards a floor • Lastly, schedule the start date

23. Creating Deals – Deal Preview

24. Promotions overview • Promote via ad widgets, auto-Tweeting, or Facebook status update

25. Promotions – Dynamic Widgets • With ad templates, you can create an ad unit in seconds and copy the code to give to a 3rd party ad publisher or affiliate network • All ad units are tracked separately – clicks and sales

26. Promotions – Widget Templates • Design your own ad units, which pull in deal information dynamically

27. Promotions – Social Networks • Linka Twitter account and Facebook account • When deals are launched, the system will update followers and friends automatically • Also can install our Facebook App

28. Email Campaigns • Our platform includes an email campaign tool as well • Send alerts to users through a simple wizard • Import a list or to existing subscribed users

29. Email Campaigns • Modify email design if desired • Preview, schedule and send

30. Email Campaigns • You can see all campaigns and the results

31. Customer service workflow • Viewing order details • Refunding customers

32. Viewing order Details • View all customers for a deal or search for a customer • If you click on a customer, you can see their purchase history

33. Refunding Customers • Easily track customer history and refund a customer’s money

34. Finance and Accounting • Merchant payouts • Sales reports

35. Merchant Payout • View merchant detail after a deal has closed • Send a payment if merchant is PayPal enabled • View payments made to date, mark as paid

36. Sales Reporting • Offer reportscover: • Total sales • By city • By channel • Twitter • Direct • Email • Facebook • View by date • Can also see channel data in aggregate to determine effectiveness • Also track commissions earned by sales reps

37. Sales & Franchisee Process • Submitting a deal for approval • Managing existing deals

38. Submitting a Deal – Sales Person’s View • Sales people will fill out a form that captures essential deal information • This form and an email notification goes to the deal producer who works with the merchant to get images, background info, etc…

39. Admin Approval • Producer then approves, edits and schedules the deal.

40. Buyer workflows • Buying a deal – full workflow • Subscribing to deals • Redeeming a local offer at merchant • My purchases/My Account

41. Buyer Flow • Buyers view the deal and click the buy button • Login required or register

42. Purchase • Checkout is a single secure page • Buyers get a confirmation page and an email confirmation as well

43. Subscribing to Deals • Buyers indicate what cities that they want to receive notifications • Also, can get alerted when specific deals go live without full registration

44. Redeeming at Local Merchant • Buyers receive an email with a coupon attached they can print and take to their local merchant

45. My Account – My Purchases • Buyers can edit their account, change password, add a photo • Also, can view all purchases and reprint a coupon, if necessary

46. Cancellation • If the deal has not yet been processed, buyers can easily cancel the order

47. Merchant/Advertiser workflows • Login into account to view orders • PDF of buyer list • Checking and redeeming coupons

48. Merchant Login • Merchants have a dedicated login page and a means to contact you

49. Group Offer View-Merchant • Merchants can see all offers • Can also drill into an individual offer – see buyer information

50. PDF of buyer list • Merchants can also download and print a list of customers to “cross off” at the point of sale.