Next Generation User Interfaces

1. NEXT GENERATION LIBRARY TECHNOLOGIES -- A conference sponsored by the Southeastern NY Library Resources Council Next Generation User Interfaces Delivering content and services for today’s Web-savvy library patrons Marshall BreedingDirector for Innovative Technologies and Research Vanderbilt University http://staffweb.library.vanderbilt.edu/breeding http://www.librarytechnology.org/

2. Abstract • Marshall Breeding will begin the conference in the morning by presenting an overview of the developing scene in next-generation library catalogs.  Following an era where most libraries relied on the OPAC module that came with their ILS, today many libraries are implementing a new generation of library interfaces with more appeal to today’s Web-savvy library users.  Breeding will talk about what’s different about these new interfaces and give an overview of the products and projects to consider as libraries move away from the OPACs of the past to a new generation of library interfaces.  

3. Troubling statistic Where do you typically begin your search for information on a particular topic? College Students Response: • 89% Search engines (Google 62%) • 2% Library Web Site (total respondents -> 1%) • 2% Online Database • 1% E-mail • 1% Online News • 1% Online bookstores • 0% Instant Messaging / Online Chat OCLC. Perceptions of Libraries and Information Resources (2005) p. 1-17.

4. Usage + / - from 2005 to 2007 +5% -10% +30% +14% “The unfortunate exception is the use of library Web sites; usage has dropped from 2005 to 2007.” +19% Source: Sharing, Privacy and Trust in our Networked World. OCLC 2007

5. Crowded Landscape of Information Providers on the Web • Lots of non-library Web destinations deliver content to library patrons • Google Scholar • Amazon.com • Wikipedia • Ask.com • Do Library Web sites and catalogs meet the information needs of our users? • Do they attract their interest?

6. The Competition

7. The best Library OPAC?

8. Better?

9. Demand for compelling library interfaces • Urgent need for libraries to offer interfaces their users will like to use • Move into the current millennium • Powerful search capabilities in tune with how the Web works today • Meet user expectations set by other Web destination

10. Inadequacy of ILS OPACs • Online Catalog modules provided with an ILS subject to broad criticism as failing to meet expectations of growing segments of library patrons. • Not great at delivering electronic content • Complex text-based interfaces • Relatively weak keyword search engines • Lack of good relevancy sorting • Narrow scope of content

11. Disjointed approach to information and service delivery • Books: Library OPAC (ILS module) • Articles: Aggregated content products, e-journal collections • OpenURL linking services • E-journal finding aids (Often managed by link resolver) • Local digital collections • ETDs, photos, rich media collections • Metasearch engines • All searched separately

12. Change underway • Widespread dissatisfaction with most of the current OPACs. Many efforts toward next-generation catalogs and interfaces. • Movement among libraries to break out of the current mold of library catalogs and offer new interfaces better suited to the expectations of library users. • Decoupling of the front-end interface from the back-end library automation system. • Eventual redesign of the ILS to be better suited for current library collections of digital and print content

13. Next-Generation Interfaces: Scope and Concepts

14. Working toward a new generation of library interfaces • Redefinition of the “library catalog” • Traditional notions of the library catalog questioned • Better information delivery tools • More powerful search capabilities • More elegant presentation

15. Redefining the “catalog” • More comprehensive information discovery environments • It’s no longer enough to provide a catalog limited to print resources • Digital resources cannot be an afterthought • Systems designed for e-content only are also problematic • Forcing users to use different interfaces depending on type of content becoming less tenable • Libraries working toward consolidated user environments that give equal footing to digital and print resources

16. Comprehensive Search Service • Current distributed query model of federated search model not adequate • Expanded scope of search through harvested content • Consolidated search services based on metadata and data gathered in advance (like OAI-PMH) • Problems of scale diminished • Problems of cooperation persist • Federated search currently operates as a plug-in component of next-gen interfaces.

17. Web 2.0 Flavorings • Strategic infrastructure + Web 2.0 • A more social and collaborative approach • Web Tools and technology that foster collaboration • Integrated blogs, wiki, tagging, social bookmarking, user rating, user reviews • Avoid Web 2.0 information silos

18. Web 2.0 supporting technologies • Web services • XML APIs • AJAX (asynchronous JavaScript and XML) • Widgets

19. The Ideal Scope for Next Gen Library Interfaces • Unified user experience • A single point of entry into all the content and services offered by the library • Print + Electronic • Local + Remote • Locally created Content • User contributed content?

20. Next Generation Interfaces: Functions and Features

21. Interface Features / User Experience • Simple point of entry • Optional advanced search • Relevancy ranked results • Facets for narrowing and navigation • Query enhancement – spell check, etc • Suggested related results • Navigational bread crumbs • Enriched visual and textual content • Single Sign-on

22. Relevancy Ranking • Based on advanced search engines specifically designed for relevancy • Endeca, Lucene, etc • Web users expect relevancy ordered results • The “good stuff” should be listed first • Users tend not to delve deep into a result list • Good relevancy requires a sophisticated approach, including objective matching criteria supplemented by popularity and relatedness factors.

23. New Paradigm for search and navigation • Let users drill down through the result set incrementally narrowing the field • Faceted Browsing • Drill-down vs up-front Boolean or “Advanced Search” • gives the users clues about the number of hits in each sub topic • Ability to explore collections without a priori knowledge • Visual search tools • Navigational Bread crumbs • Select / deselect facets

24. Query / Result Enhancement • “Did you mean?” and other features to avoid “No results found” • Validated Spell check • Automatic inclusion of authorized and related terms • More like this – recommendation service • Make the query and the response to it better than the query provided

25. Appropriate organizational structures • LCSH vs FAST (Faceted Application of Subject Terminology) • Full MARC vs Dublin Core or MODS • Discipline-specific thesauri or ontologies • “tags”

26. Enriched content • Rich visual information: book jacket images, rating scores, etc. • Syndetic Solutions ICE ($$$$) • Amazon Web Service (AWS) • Recent changes in term of use seem to preclude use by libraries • Google Book Search API • Released March 13, 2008 • Liberal terms of use • No open content approach (yet)

27. Personalization / Single Sign-on • Customized content and service options based on personal preference and profile of user • Persistent sign-on – horizontal and vertical • Seamless navigation in and out of appropriate sub-systems • ILL / ILS patron requests, federated search, proxy services • Credentials follow as user navigates among Web site components • ILS / Interlibrary Loan / proxy services / shopping cart / etc • Carry sign-on into and out of institutional resources • Ability to select and save content; initiate requests; customize preferences, etc.

28. Deep search • Entering post-metadata search era • Increasing opportunities to search the full contents • Google Library Print, Google Publisher, Open Content Alliance, Microsoft Live Book Search, etc. • High-quality metadata will improve search precision • Commercial search providers already offer “search inside the book” • No comprehensive full text search for books quite yet • Not currently available through library search environments • Deep search highly improved by high-quality metadata See: Systems Librarian, May 2008 “Beyond the current generation of next-generation interfaces: deeper search”

29. Beyond Discovery • Fulfillment oriented • Search -> select -> view • Delivery/Fulfillment much harder than discovery • Back-end complexity should be as seamless as possible to the user • Offer services for digital and print content

30. Library-specific Features • Appropriate relevance factors • Objective keyword ranking + Library weightings • Circulation frequency, OCLC holdings, scholarly content • Results grouping (FRBR) • Collection focused (vs sales-driven)

31. Enterprise Integration • Ability to deliver content and services through non-library applications • Campus portal solutions • Courseware • Social networking environments • Search portals / Feed aggregators

32. Interoperability • Decoupled interface implies data synchronization • Mass export of catalog data • Hooks back into the ILS for holdings and patron services • Real-time availability

33. Architecture and Standards • Need to have an standard approach for connecting new generation interfaces with ILS and other repositories • Proprietary and ad hoc methods currently prevail • Digital Library Federation • ILS-Discovery Interface Group • Time to start thinking about a new generation of ILS better suited for current library collections and missions.

34. Smart and Sophisticated • Much more difficult than old gen OPACS • Not a dumbed-down approach • Wed library specific requirements and expectations with e-commerce technologies

35. Deployment and Transition How will libraries Join the next generation?

36. Great Benefit, Great cost? • A whole new level of expense to the library to achieve needed automation results • Patron interface was previously expected to be part of ILS • Cost of ILS OPAC module very modest relative to new discovery products • Can the library community bear the cost? • Can the library community afford not to move forward?

37. Can we afford a slow Transition? • Deployment of older OPACs widespread • We’re very early in the adoption cycle • Libraries tend to cycle to new technologies at a slow pace • Time on the Web moves quickly! • Urgency to move quickly • “One year in NYC is like 7 years in LA” • One year on the Web is like 7 years in Library Time

38. ILS Deployments

39. Next Gen Interface Deployments Source: Automation System Marketplace, Library Journal April 1, 2008

40. Open Source opportunity? • Commercial traditionally licensed solutions currently far ahead of open source alternatives • Time-to-market a critical factor • Challenge to catch up

41. New-Gen Library Interfaces Current Commercial and Open Source Products

42. Endeca Guided Navigation • North Carolina State University http://www.lib.ncsu.edu/catalog/ • McMaster University http://libcat.mcmaster.ca/ • Phoenix Public Library http://www.phoenixpubliclibrary.org/ • Florida Center for Library Automation http://catalog.fcla.edu/ux.jsp

43. AquaBrowser Library • Queens Borough Public Library • http://aqua.queenslibrary.org/ • Oklahoma State University • http://boss.library.okstate.edu/ • University of Chicago • http://lens.lib.uchicago.edu/

44. Ex Libris Primo • Discovery and Delivery platform for academic libraries • Vanderbilt University http://alphasearch.library.vanderbilt.edu • University of Minnesota http://prime2.oit.umn.edu:1701/primo_library/libweb/action/search.do?vid=TWINCITIES • University of Iowa http://smartsearch.uiowa.edu/

45. Encore from Innovative Interfaces • Designed for academic, public and special libraries • Nashville Public Library http://nplencore.library.nashville.org/iii/encore/app • Scottsdale Public Library http://encore.scottsdaleaz.gov/iii/encore/app • Yale University Lillian Goldman Law Library http://encore.law.yale.edu/iii/encore/app

46. OCLC Worldcat Local • OCLC WorldCat customized for local library catalog • Relies on hooks into ILS for local services • Tied to library holdings set in WorldCat • University of Washington Libraries http://uwashington.worldcat.org/ • University of California Melvyl Catalog

47. The Library Corporation • First ILS company involved in promoting new interface technologies • Initially based its strategy on AquaBrowser and Endeca • Indigo – announced at ALA Midwinter Jan 2008 • “Library Positioning Software” • Based on Lucene / SOLR

48. SirsiDynix • No faceted search product currently available: • Enterprise Portal Solution • Rooms / SchoolRooms • iLink / iBistro (legacy) • Product based on FAST announced in March 2006 – withdrawn • Product based on Brainware Globalbrain announced in Nov 2007 • Prototype Expected by April 2008

49. LibraryThing for Libraries • Not a full next-gen interface • Provides a way to add tagging to existing interfaces • Deal with social tagging critical mass problem

50. Scriblio • Formerly WPopac • Built with WordPress • Plymouth State University • http://library.plymouth.edu/ • Searches library Web site + catalog • http://about.scriblio.net/