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Alcatel-Lucent IP Telephony Demo

Alcatel-Lucent IP Telephony Demo. Metropark Timeline. Metropark launches WiredWireless LLC. Unitel and MetroServ merge to become Metropark Communications. Metropark partners with NBX CORP. Metropark launches Vendor Consolidation Program. Metropark partners with 3Com Corp.

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Alcatel-Lucent IP Telephony Demo

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  1. Alcatel-Lucent IP Telephony Demo

  2. Metropark Timeline Metropark launches WiredWireless LLC Unitel and MetroServ merge to become Metropark Communications Metropark partners with NBX CORP Metropark launches Vendor Consolidation Program Metropark partners with 3Com Corp Metropark top honors & awarded Gold Elite Unitel Communications is launched after IBM purchases ROLM Metropark purchases PMRN Engineering 1994 1996 2000 2003 1985 1990 1993 2005 2007 Metropark launches NBX HelpDesk w/ offices in NJ, CA, AZ, FL, WA, Metropark purchases CDN Consulting Metropark opens Chicago & Virginia Branch Offices and Partners with Alcatel Lucent Metropark launches VoIP Software Co. Metropark Servicesstarts as full service data delivery consulting agency Metropark purchases BC Data & PC Metropark purchases nonet ISP & IntenseNet ISP

  3. A company you can TRUST 30,000th Patent Facsimile The LASER Wireless LAN Single Chip DSP Binary Computer TouchTone Telephone Transistor 1954 1958 1962 1963 1972 1979 1988 1999 2000 2005 1925 1940 1947 Digital Cellular Solar Cell T1 is invented SoftSwitch Mobile Phone First Cellular Network Trans Atlantic Fiber Digital Transmission of Voice UNIX and C invented

  4. A True Leader + 400 000companies have chosenAlcatel-Lucent OmniPCX Office +10 millionpeople use Alcatel-Lucent OmniPCX Office

  5. Advanced Call Server IP • Modular, scalable & easy expansion • Flexible solution • Feature-rich (call-by-name, conference… ) ISDN/PSTN Internet • Open communication server • Call-by-name: 3,000 names directory • 60 min integrated voicemail, 2 ports • 2 min customized music on hold • 2 system languages • Automatic Route Selection: ARS • Up to 200 Softphone PIMphony basic • Personal assistant • Voicemail capacity & features • Up to 10 min music on hold • Automated attendant • Intelligent greetings • On-site DECT or WiFi mobility • PIMphony Pro & Team • Collaboration & off-site mobility services • with Extended Communication Server • LAN switching & WiFi infrastructure

  6. Phone Attendant Console • Professional welcome • Easy to manage and to understand • Ergonomically enhanced • Easy to use • High end digital station • Internal and external call monitoring • 8 attendant groups • 8 attendants in a group • Internal or external forwarding • Digital add-on modules • (direct supervision) • Headsets • PC-based attendant console

  7. PC-based Attendant Console • Professional welcome for high traffic • Single receptionist for multi-sites • PC-based ergonomics and efficiency • PIMphony attendant • Up to 15 inbound simultaneous • calls managed • One click transfer • Text messages • Deflect transfer to voicemail • Contact card screen pop • Multi-site supervision & • management screen • Rich extension information status • Centralized phonebook for up to 10 sites • Digital add-on modules • (direct supervision) • Headsets

  8. 9 SERIES digital phones 8 SERIES IP Touch phones 9 SERIES digital phones for traditional telephony 8 SERIES IP Touch phones for IP Telephony • 8 & 9 SERIES phones • Adjustable graphical display, color on 4068 • 1x20 character display (4008, 4018/19) • Alphabetical keyboard, dial by name • Direct access to directory • Direct access to mail box • Hands free, loudspeaker, mute key • Redial key • Programmable shortcut keys • Both local and remote powering • - Remote powering over future-proof to have • only one wire • Additional Ethernet port with switch • - To connect a PC on the same cabling • - Except on 4008 • Quality of service • - Layer 2 / Layer 3 Qos

  9. On-site Voice Mobility • Indoor and outdoor mobility with • multi-cell, roaming, handover and security • Connection to standard extension • interface • Same feature level as fixed digital phone • Indoor DECT base station • High traffic capacity • Up to 6 channels • Remote power feeding • Full roaming and handover • 300 & 400 DECT handsets • High security (handset registered) • Outdoor base station • Explosion proof base station • Gain/directional antenna to • optimize coverage

  10. Professional DECT handsets for on-site voice mobility • Answer customers calls immediately, • wherever you are in the office • Communicate on the move using business • telephony services • No time wasted • Cost saving (no call backs) 300 DECT handset 400 DECT handset • Monaural/binaural headset • Carrying case • Basic/dual desktop charger • 300 & 400 DECT handsets • Business telephony: multi-line, • call-by-name, supervision, voicemail • Intuitive interface with 4-way navigator • Built-in vibrator • Display backlight • Integrated antenna • Great autonomy • Extra features on 400 DECT handset • Color display • Built-in loudspeaker • Headset connector • Keyboard backlight

  11. On-site voice & data mobility using WiFi • Cost savings with a single infrastructure • for voice and data services • End-to-end professional solution with • quality of services • Ease of deployment with radio • coverage tool OmniAccess 4302 6 access points OmniAccess 4308 16 access points • OmniAccess Wireless Switch • Up to 16 access points/256 devices per • switch • Fast Ethernet & Gigabit interfaces • 802.3af power over Ethernet • Centralized access points management • Quality of service • (802.11e support – WMM) • Radio coverage tool with • “black spots” detection • WiFi access points • 802.11a or b/g - 802.11a/b/g • 802.3af power over Ethernet sourcing • Integrated or detachable antenna • IP Touch 310 & 610 WLAN • handsets • Gain/directional antenna • OmniStack LAN switch with power • over Ethernet and Layer 2/3 QoS for • end-to-end solution

  12. Professional WLAN handsets for on-site voice & data mobility • Leverage a single WiFi infrastructure for • voice and data • Answer customers calls immediately, • wherever you are in the office • Communicate on the move with voice • and/or data devices • IP Touch 310 & 610 WLAN handsets • a/b/g radio • Large display • 5-way navigator & 4 soft-keys • Backlight • Hands-free • Headset • IP-53 support for spraying water and • dust resistance • MIL STD 810F Proc IV 516.5 Shock • resistance • Quality of service 802.11e • Extra feature on IP Touch 610 • Push to talk • Monaural/binaural headset • Carrying case • Rugged holster • Clips • Single/dual charger • Wall-mounted quad charger • Extended battery pack

  13. Personal Assistant • Voicemail options • DECT mobility • WiFi mobility • Automatic call routing to different • destinations defined by the user • Voice-guided menu to the caller • Caller has 5 possible ways • to reach you • Always reachable internally or externally • (GSM or fixed terminal) • No extra hardware needed • One number “follow me” advantages

  14. Audio Conferencing • Cost reduction • - Rapid return on investment compared • with outsourced audio conferencing • services • - Reduce travel expenses • Increase teamwork efficiency • - Weekly team meeting • - Task force situation • 3-party conference • 6-party conference bridge • Master + 5 participants • Easy to organize and to activate, • protected by authentication code • Simple access with voice prompts • guidance • Participants arriving or leaving clearly • identified by a tone

  15. Greeting Messages • Enhanced welcome • Information available 24 hours / 7 days • Direct transfer to the right contact • Up to 4 customizable company • greetings • 2 min customized music on hold • 2 system languages • Automated attendant • - One tree 2 levels • Multiple automated attendant • - Up to 4 languages • - Up to 5 different trees • - 3 levels with 10 choices per tree • Up to 10 min customized music on hold • 4 additional company greetings • 2 additional system languages

  16. Intelligent Call Routing • Route calls to the most skilled person • Handle peaks of incoming calls • Professional welcome • Increase customer satisfaction • Improve efficiency of company resources • OmniTouch Call Center Office • Automatic call routing • - Caller identification • - Direct dialing identification • - Automated attendant • Automatic Call Distribution • - Rotating priority • - Fixed priority • - Longest idle time • Waiting queue management • - Up to 8 groups and 32 active agents • - 6 messages customized per group • Agents and supervisor PC-based • applications • - Agent assistant • - Supervisor console • - Statistics manager • Softphone PIMphony Pro • - with screen pop-ups

  17. Pimphony softphone: your Personal communication manager • PIMphony basic • Intuitive interface for call control • Centralized call log • Programmable call shortcut keys • Nomadic mode activation • PIMphony Pro: interaction with PIM • application (screen pop-up), voicemail • management • PIMphony Team: assistant and supervisor • monitoring facilities • PIMphony Attendant: single or multi-site • PC-based attendant • PIMphony over IP: local or remote • Make your phone tasks easy • Be efficient and save time • Keep track of calls during absence • Never lose a call • Improve customer satisfaction • Online update

  18. Teamworking with PIMphony Team • Supervise easily a team activity • Improve team working • Improve customer satisfaction • PIMphony Team • Team assistant & supervisor facilities • Easy and efficient call monitoring and • distribution • PIMphony IP media • - VoIP audio media on PC • - USB handset or headset • Extended Communication Server • - Collaboration and information sharing

  19. State-of-the-Art Telephony Infrastructure • OmniPCX Office Compact Edition • native wall-mounted • 3 rack choices according to capacity • required, OmniPCX Office Unit 1, Unit 2 • and Unit 3 are rack based and stackable • Average 10 min battery back-up • Hot pluggable boards • Wall-mounting kit • Data bay integration: rack mounting kit • Standard power back-up (90 min) • Enhanced power back-up: external • battery pack (up to 8 hours) • Easy to expand • Complies to all open standards • Easy to maintain • Flexible power supply autonomy

  20. Connections IP ISDN/PSTN Internet • Analog/digital public access • IP networks • Digital phone connection for • Alcatel-Lucent 9 SERIES and • Reflexes phones • IP phone connection for • Alcatel-Lucent 8 SERIES • Connection for analog and fax sets • CTI TAPI 2.0 interface • Internet xDSL • Ethernet LAN interface • Radio base station for DECT handsets • WiFi infrastructure for WLAN handsets • Remote access service • CTI TAPI 2.1 • CSTA interface • XML interfaces • Flexible to fit your needs • Scalable to evolve with you • Modular with a large choice • of connections • Open to external applications

  21. Q & A

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