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Case Study 12 Page 400

Case Study 12 Page 400. Hill & Knowlton Looks for a New Knowledge Management System. By: John Baer. Agenda. First a view into the Case Study. What is Knowledge management system. What else is out there. What do I think. Questions. A Look into H & K Case 12.

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Case Study 12 Page 400

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  1. Case Study 12Page 400 Hill & Knowlton Looks for a New Knowledge Management System By: John Baer

  2. Agenda • First a view into the Case Study. • What is Knowledge management system. • What else is out there. • What do I think. • Questions.

  3. A Look into H & K Case 12 • H & K is a global public relations firm based out of New York. • They have 1,900 employees in 68 offices over 32 countries. • H & K needed a easy, reliable & fast way to transmit information to employees & clients all over the world.

  4. The five main direction of flow goes as follows. • Project Team • Other Employees Upper & Lower • Clients • External Companies • Training, Organization & Storage for a later date.

  5. Problems with old system • No way to keep everyone in the loop. • Hard for people to use, no training. • extranet hk.com • Slow speeds & different technology. • “Beenz” Paying people to use the system.

  6. What is KMS or Knowledge Management System • Simply put, it is a way to handle information. • Or maybe a better & even better way of handling whatever it is. • This can be anything form people to a product.

  7. Different Ideals to Try • Discover.It; Web • http://www.discoverit.co.uk/webbusiness/intranet_case_study.htm • A web base company that manage Intranets & Extranets & other web business. • ISYS; Software • http://www.isys-search.com/index.html • ISYS and the US Federal Bureau of Prisons • http://www.isys-search.com/customers/success/usprisons.html • Software used to manage the hole Prison system.

  8. Different Ideals to Try • Novo Solutions; Software • http://www.novosolutions.com/knowledge-management-software/?source=gppc • Novo = Telecharge.com • http://www.telecharge.com/ • Software that manage a online Box Office for Broadway & other shows.

  9. REFERENCES • http://www.systems-thinking.org/kmgmt/kmgmt.htm • http://www.novosolutions.com/knowledge-management-software/?source=gppc • http://www.isys-search.com/solutions/functionalapps/km/index.html?source=G030101 • http://www.mccombs.utexas.edu/kman/answers.htm

  10. My Ending Thoughts • H & K is just like so many company trying to handle everything themselves instead of staying with what they do the best. • Start the ideal, use the ideal, see the ideal to the end. • Keep it simple.

  11. My Ending Thoughts • Make extranet to work with intranet. • Do not pay people to use the extranet. • Pay them for using the network. • Ask for help from others.

  12. Questions.

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