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UCES (Utility Customer E-Services)

UCES (Utility Customer E-Services). Maribel Garcia Imperial Irrigation District. Imperial Irrigation District.

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UCES (Utility Customer E-Services)

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  1. UCES(Utility Customer E-Services) Maribel Garcia Imperial Irrigation District

  2. Imperial Irrigation District • Situated in the agriculturally rich and culturally diverse Imperial Valley, the Imperial Irrigation District delivers water to over 450,000 acres of highly productive farmland in southernmost Southern California. • Established by a vote of the people in 1911, IID is the nation’s largest irrigation district and serves one of the fastest-growing regions in the West. • The district’s electrical division, IID Energy, has become the sixth largest consumer-owned utility in the state and is widely regarded as an economic catalyst in the Imperial and Coachella valleys, where it serves more than 140,000 residential, commercial and industrial customers. • With a combined work force of more than 1,300 employees, IID is leading the way in irrigation efficiency and innovation, while expanding the range of value-added Energy services it provides to this dynamic desert corridor.

  3. Imperial Irrigation District • Mission Statement • To provide high quality service at a fair and competitive price. • Vision Statement • Imperial Irrigation District is a supplier of water and power to meet the changing needs of our customers based on excellence in performance by valued, forward-looking employees. 

  4. Current Environment • SAP R/# 4.6c • IS-U CCS 4.64 • SAP Biller Direct 3.0 • Ramp Up Customer

  5. By using Biller Direct, you can present current information to customers and provide them with other options for payments and submitting inquiries through an internet portal. Information such as: Account balances Bill presentation Credits and payments on accounts Whatis UCES-Biller Direct?

  6. UCES Continued…………… • Facilitate the exchange of information such as: • Changing master data • Entering meter readings data • Contact you in writing via internet • Enroll in Auto Debit program • Settle open receivables online by credit card or bank transfer • Request a move in/ move out

  7. Registration/ Log In

  8. Registration and Authentication

  9. ListOf Receivables

  10. Inquiry Creation

  11. Contact History

  12. List of Bills

  13. Payment List

  14. Administrative Data

  15. Meter Reading

  16. Move-In

  17. Move-Out

  18. Miscellaneous Information

  19. MiscellaneousInformation

  20. IID’s Future Plans • Included in UCE Release 6.0 • Consumption History • Meter Reading Schedule • Paperless Billing Option • Customer Inquiry and Response • Custom Development • Payment Plan Enrollment • Electronic Inserts • Payment Arrangements/Deferrals • Customer Password Reset

  21. SAP/UCES-Biller Direct Improvements to come………….. • Consumption Overview • Installment Plan Management • Interval Data Display • Payment Plan Management • Property Manager Access

  22. Lessons Learned • What are the business needs? • Think hard before you volunteer to be a “Ramp-Up” Customer • Consider SAP partners when possible

  23. Maribel Garcia Imperial Irrigation District mgarcia@iid.com

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