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THE DIGITAL FIRM: ELECTRONIC COMMERCE & ELECTRONIC BUSINESS Dr. Stephania Loizidou Himona

This article discusses the challenges, opportunities, and various business models of electronic commerce and electronic business. It also covers the benefits and functional applications of intranets in supply chain management and the challenges and legal issues associated with these technologies.

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THE DIGITAL FIRM: ELECTRONIC COMMERCE & ELECTRONIC BUSINESS Dr. Stephania Loizidou Himona

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  1. THE DIGITAL FIRM: ELECTRONIC COMMERCE & ELECTRONIC BUSINESS Dr. Stephania Loizidou Himona ACSC 345 Dr. S. Loizidou - ACSC345

  2. CHALLENGES 1. ELECTRONIC COMMERCE & ELECTRONIC BUSINESS REQUIRE NEW MIND SET 2. FINDING SUCCESSFUL INTERNET BUSINESS MODEL Dr. S. Loizidou - ACSC345

  3. INTERNET TECHNOLOGY & THE DIGITAL FIRM • INFORMATION TECHNOLOGY INFRASTRUCTURE: Information flows seamlessly throughout • DIRECT COMMUNICATION BETWEEN TRADING PARTNERS:DISINTERMEDIATION removes intermediate layers streamlines process Dr. S. Loizidou - ACSC345

  4. INTERNET TECHNOLOGY & THE DIGITAL FIRM • VENDORS CAN PROVIDE INFORMATION 24 HOURS A DAY • CAN EXTEND DISTRIBUTION CHANNELS • CAN REDUCE TRANSACTION COSTS Dr. S. Loizidou - ACSC345

  5. INTERNET TECHNOLOGY & THE DIGITAL FIRM • REDUCES INFORMATION ASYMMETRY: Asymmetry exists when one party has more information than other • INCREASES RICHNESS: Depth & detail of information • INCREASES REACH: Number of people contacted Dr. S. Loizidou - ACSC345

  6. INTERNET BUSINESS MODELS • VIRTUAL STOREFRONT:Sells goods, services on-line • MARKETPLACE CONCENTRATOR:Concentrates information from several providers • ON-LINE EXCHANGE: Bid-ask system, multiple buyers, sellers Dr. S. Loizidou - ACSC345

  7. INTERNET BUSINESS MODELS • INFORMATION BROKER: Provide info on products, pricing, etc. • TRANSACTION BROKER:Buyers view rates, terms from various sources • AUCTION: Electronic clearinghouseproducts, prices, change in response to demand Dr. S. Loizidou - ACSC345

  8. INTERNET BUSINESS MODELS • REVERSE AUCTION: Buyer sets price, submits to multiple sellers • AGGREGATOR: Group pools orders for volume discount • DIGITAL PRODUCT DELIVERY: Sell, download software, other digital products Dr. S. Loizidou - ACSC345

  9. INTERNET BUSINESS MODELS • CONTENT PROVIDER:Creates revenue through providing client for a fee, and advertising • ON-LINE SERVICE PROVIDER:Provides service, support for hardware, software products • VIRTUAL COMMUNITY: Chat room, online meeting place Dr. S. Loizidou - ACSC345

  10. INTERNET BUSINESS MODELS • PORTAL: Initial point of entry to Web, specialized content, services • SYNDICATOR: Aggregate information from several sources sold to other companies Dr. S. Loizidou - ACSC345

  11. ELECTRONIC COMMERCE • BUSINESS-TO-CONSUMER (B2C) • BUSINESS-TO-BUSINESS (B2B) • CONSUMER-TO-CONSUMER (C2C):Individuals use Web for private sales or exchange Dr. S. Loizidou - ACSC345

  12. BUSINESS-TO-CONSUMER • WEB SITES: Provide information on products, services, prices, orders • CUSTOMER-CENTERED RETAILING: Closer, yet more cost-effective relationship with customers • INFORMATION BROKERS: Comparison shops to customer’s requirements, reintermediation Dr. S. Loizidou - ACSC345

  13. BUSINESS-TO-BUSINESS ELECTRONIC COMMERCE AUTOMATION OF PURCHASE, SALE TRANSACTIONS FROM BUSINESS TO BUSINESS • PROVIDES ALTERNATIVE SOURCES • ELECTRONIC HUBS: Online marketplaces, point-to-point connections, integrated information Dr. S. Loizidou - ACSC345

  14. BUSINESS-TO-BUSINESS ELECTRONIC COMMERCE EXCHANGES: Commercial on-line market, many buyers, sellers • POTENTIAL FOR INTEGRATING PRODUCT INFORMATION • PROVIDES SERVICE, VALUE Dr. S. Loizidou - ACSC345

  15. ELECTRONIC COMMERCE PAYMENT SYSTEMS Dr. S. Loizidou - ACSC345

  16. INTRANETS AND ELECTRONIC BUSINESS • BENEFITS • FUNCTIONAL APPLICATIONS • SUPPLY CHAIN MANAGEMENT Dr. S. Loizidou - ACSC345

  17. FUNCTIONAL APPLICATIONS: • FINANCE & ACCOUNTING • HUMAN RESOURCES • SALES & MARKETING • MANUFACTURING & PRODUCTION Dr. S. Loizidou - ACSC345

  18. FINANCE & ACCOUNTING: • GENERAL LEDGER REPORTING • PROJECT COSTING • ANNUAL REPORTS • BUDGETING Dr. S. Loizidou - ACSC345

  19. HUMAN RESOURCES: • CORPORATE POLICIES • EMPLOYEE SAVINGS PLANS • BENEFITS ENROLLMENT • ON-LINE TRAINING • JOB POSTING Dr. S. Loizidou - ACSC345

  20. SALES & MARKETING: • COMPETITOR ANALYSIS • PRICE UPDATES • PROMOTIONAL CAMPAIGNS • SALES PRESENTATIONS • SALES CONTRACTS Dr. S. Loizidou - ACSC345

  21. MANUFACTURING & PRODUCTION: • QUALITY MEASUREMENTS • MAINTENANCE SCHEDULES • DESIGN SPECIFICATIONS • MACHINE OUTPUT • ORDER TRACKING Dr. S. Loizidou - ACSC345

  22. ORDER PROCESSING PLANNING & FORECASTING CUSTOMERS SUPPLIERS PROCUREMENT ACCOUNTING INTRANET INTRANET PRODUCTION LOGISTICS SERVICES INVENTORY SHIPPING DISTRIBUTORS SUPPLY-CHAIN MANAGEMENT Dr. S. Loizidou - ACSC345

  23. CHALLENGES & OPPORTUNITIES • UNPROVEN BUSINESS MODELS • BUSINESS PROCESS CHANGE REQUIREMENTS • CHANNEL CONFLICTS • LEGAL ISSUES • SECURITY & PRIVACY Dr. S. Loizidou - ACSC345

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