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Human Factors In a maternity service Making it happen

Human Factors In a maternity service Making it happen. Dr. Harriet Nicholls Consultant Anaesthetist Luton and Dunstable Hospital NHS Foundation Trust. How we’ve done it What we’ve gained. Process Raising awareness Training Introducing and spreading behaviours Developing behaviours

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Human Factors In a maternity service Making it happen

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  1. Human Factors In a maternity serviceMaking it happen Dr. Harriet Nicholls Consultant Anaesthetist Luton and Dunstable Hospital NHS Foundation Trust

  2. How we’ve done it What we’ve gained • Process • Raising awareness • Training • Introducing and spreading behaviours • Developing behaviours • Communications • Achievements

  3. Process – Raising awareness • Senior management • Heads of department • Risk management • Staff groups • Walking down the corridor

  4. Process – Training • Critical mass introduced to the concepts • Monthly team training days • Multi-disciplinary group on LIPS course

  5. Process – Introducing behaviours • One behaviour, one area • One individual, one day • Multi-disciplinary champions • Monthly meetings • Sharing good practice • Learning from one another • Asking of each other

  6. Spread of Behaviours

  7. Developing Behaviours • Realising potential • Novice to expert • Requires practice • Coaching • Reflection

  8. Developing BehavioursBriefing

  9. Developing BehavioursDebriefing

  10. Process – Communications

  11. Evaluation • Clinical Outcomes • Cultural Survey • Anecdotal

  12. What have we gained? • Day starts when it’s supposed to start • We all know the game plan • Handover time cut by 20 minutes, Ward 32 • ODPs want to come and work in maternity • Communication has improved across and within disciplines • It feels safer in theatre

  13. Success Factors • Support at all levels • Built in-house capability • An appreciation that we are the culture…

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