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Penn iPhone - Voice over IP

Penn iPhone - Voice over IP. A New Way of Managing Communications Dawn Augustino, Project Manager dawn@isc.upenn.edu www.upenn.edu/computing/voice/voip/. Penn iPhone - Summary. During FY06, ISC started a new telephone service pilot program Comprehensive production-like service

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Penn iPhone - Voice over IP

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  1. Penn iPhone - Voice over IP A New Way of Managing Communications Dawn Augustino, Project Manager dawn@isc.upenn.edu www.upenn.edu/computing/voice/voip/ ISC Networking & Telecommunications

  2. Penn iPhone - Summary • During FY06, ISC started a new telephone service pilot program • Comprehensive production-like service • Billing, reference materials, support • 500 customers across campus • Expanding pilot in FY07 to 2,000 customers • Penn iPhone production-ready for FY08 ISC Networking & Telecommunications

  3. Penn iPhone - Pilot Participants Information Systems and Computing Law School Office of Audit, Compliance and Privacy Office of the Vice Provost for University Life School of Arts and Sciences School of Engineering and Applied Science School of Medicine School of Nursing School of Veterinary Medicine Van Pelt-Dietrich Library Wharton School ISC Networking & Telecommunications

  4. ISC VoIP Project Overview Penn iPhone – Pilot Features • Listen to voice mail using your computer • Manage your phone settings using My iPhone • Enable call forwarding • Update voice mail password • Allow a designated person to manage your account • Use a new VoIP phone • One touch-access to voice mail • Call logs, multiple ring tones • Search the Penn Directory from your VoIP phone • Transition to an integrated, campus-wide data support model

  5. Penn iPhone – Pilot Features ISC Networking & Telecommunications

  6. ISC VoIP Project Overview Penn iPhone – Pilot Benefits • Test a new easy-to-use VoIP phone • Have the opportunity to shape the Penn iPhone service through surveys and focus groups • New voice web site services • Take advantage of lower telephone bills for 6 months

  7. ISC VoIP Project Overview Penn iPhone – Pilot Savings Six-month pilot savings: • Voice mail = $0.00/month • VoIP set = $0.00/month • Conversion charge = $0.00 Responsible for: • VoIP line = $15.60/month • Telephone calls

  8. Penn iPhone - Cost Summary • Assumptions • Meridian Business Set one-time cost of $368 is depreciated over a 60-month period for this comparison • 30% allocation is included • Waived for first 2,000 pilot participants ISC Networking & Telecommunications

  9. Penn iPhone – Pilot Prerequisites • Use a single-line telephone set • Some multi-line features available in Summer 2006 • Agree to use the Penn iPhone service for 6 months • Agree to replace traditional phone with a new VoIP phone while retaining same phone number • Have a minimum of 5 participants • Be comfortable with trying new technology ISC Networking & Telecommunications

  10. Penn iPhone – Needs Your Help • Subscription • Register at www.upenn.edu/computing/voice, click on Penn iPhone link • Contact Dawn Augustino dawn@isc.upenn.edu • Questions ISC Networking & Telecommunications

  11. Penn iPhone - Voice over IP A New Way of Managing Communications Dawn Augustino, Project Manager dawn@isc.upenn.edu www.upenn.edu/computing/voice/voip/ ISC Networking & Telecommunications

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