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James Freeman Managing Director First West of England

Managing Director James Freeman shares his people-centric approach and the success of Fairer Fares campaign, with increased passengers and satisfaction in Bristol. Overcoming internal challenges, expanding the fleet, and training new employees are key to the company's growth. The future looks promising with continuous improvement efforts.

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James Freeman Managing Director First West of England

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  1. James Freeman Managing Director First West of England

  2. The Great Bristol Bus Challenge

  3. My approach: back to basics • It’s a people business • It’s about the detail • It can work when all work together • It’s about making buses do what people want • Working from inside out… • Attitudes are key • It takes time!

  4. Our Patch

  5. Bristol Network

  6. Fairer Fares has changed the way people travel….

  7. 135,750more people now travel by bus per week

  8. Fairer Fares the Bristoloutcome • 17.6% increase in fare paying passengers, equates to 68,112 extra people using buses each week • Passenger satisfaction with the value for money offered by bus travel has also improved

  9. 9% increase in fare paying passengers is the result of the Fairer Fares campaign

  10. Internal challenges for us • Our own growth – its effect on boarding times, journey times and customer satisfaction • Capacity of buses • Driver recruitment

  11. 100 more double-deckers in Bristol than last year…

  12. New double-deckers

  13. New double-deckers

  14. More new double-deckers…

  15. touch….

  16. mTickets

  17. Students…

  18. New double deckers

  19. New double deckers

  20. Bath Park & Ride

  21. First Bus App

  22. Bristol Green Capital 2015

  23. Bio Bus

  24. Partnership with City Car Club

  25. Internal challenges for us • Our own growth – its effect on boarding times, journey times and customer satisfaction • Capacity of buses • Driver recruitment

  26. Our Training School • 358 Trainees since Jan 2014 (licence & non-licence holders) • 179 first time passes • 374 tests in total • 115,000 training miles completed

  27. The Word

  28. The future?

  29. Thank You

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