Developing Human Relation Skills

1. Developing Human Relation Skills Colleen Karrigan Alyssa Mooneyham Michelle Evankoe Emily Cleary

2. What is Human Relations? • According to Encyclopedia.com human relations covers all types of interactions among people • Conflicts • Cooperative efforts • Group Relationships • Study of why our beliefs, attitudes, and behaviors sometimes cause interpersonal conflict in our personal lives and in work-related situations

3. Communication Skills • Purpose • To get your message across to others clearly and unambiguously • Involves effort from both the sender of the message and the receiver • Only successful when both the sender and the receiver understand the same information as the result of the communication

4. Communication Process

5. Activity

6. Values an Employee Possesses • Honesty • Cooperation • Following Directions • Willingness to Learn • Enthusiasm • Loyalty

7. Workplace Skills • Dependability • The quality of being dependable or reliable. • No one will stand over you to make sure you do your job, and no one will make you go to work every day. In fact, if you cannot be counted on to show up and do the job, you will not be allowed to keep the job

8. Workplace Skills • Integrity • Adherence to moral and ethical principles; soundness of moral character; honesty • Independence • Freedom from control of influence from others Give your best effort no matter what. You do not have to be perfect at everything you do, but giving your best effort reflects integrity and independence, traits employers look for, and are willing to pay for

9. Workplace Skills • Team Work • Cooperation between those who are working together on a task • Businesses rely heavily on harmony and cooperation among their employees. You should respect fellow employees and their ideas just as they should respect you and your ideas

10. Workplace Skills • Listening Skills • The act of hearing attentively ; “you can learn a lot just by listening” • The ability to understand the content of a presentation or conversation, and the ability to follow instructions, is the basis to success at any job

11. Workplace Skills • Math Skills • A science dealing with the logic of quantity and shape and arrangement • The ability to use to common mathematical concepts, as well as the ability to recognize if an answer for a common mathematical problem is realistic, are important for success in any career

12. Workplace Skills • Communication Skills • Abilities in the areas of language understanding, communication expressively, and practical language skills • Reading and comprehending instructions, writing reports about your work, and explaining to others what they need to do are all part of the communication skills that are essential to success in almost any job

13. Workplace Skills • Problem-Solving Ability • The area of cognitive psychology that studies the processes involved in solving problems • Jobs of the future will require you to figure out what the problem is and solve it in creative ways

14. Workplace Skills • Computer Literacy • Familiarity with computers and how they work, esp. a nontechnical understanding of microcomputers and of the role computers play in modern society • Computers are here to stay. Because they increase the speed and accuracy of much work, an increasing number of employers are relying on computers and computer literate employees to run their business

15. Workplace Skills • Lifetime Learning • Knowledge acquired by systematic study in any field of scholarly application • Understand the ways you best learn new concepts and ideas, and constantly seek new opportunities to learn additional skills

16. Workplace Skills • Goal-Setting Skills • Setting and accomplishing goals and getting others to help you accomplish those goals are skills much sought after in the working world

17. ACTIVITY TIME • Think-Pair-Share • Case Study: Employer/Employee Relationships

18. Resources • www.mindtools.com/CommSkll/CommunicationIntro.htm • www.encyclopedia.com