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Business Processes Agenda: Introduction (10 min) Business Process Exercise (30 min)

Business Processes Agenda: Introduction (10 min) Business Process Exercise (30 min) Debrief on Exercise (10 min) Business Processes in a Software Context (30 min) Work with coaches (30 min). Business process (From Wikipedia, the free encyclopedia)

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Business Processes Agenda: Introduction (10 min) Business Process Exercise (30 min)

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  1. Business Processes Agenda: • Introduction (10 min) • Business Process Exercise (30 min) • Debrief on Exercise (10 min) • Business Processes in a Software Context (30 min) • Work with coaches (30 min)

  2. Business process (From Wikipedia, the free encyclopedia) A business process or business method is a flowchart and steps with activities, collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers.

  3. Representing Business Processes

  4. http://nform.ca/tradingcards/swimlanes

  5. http://stefanklocek.com/feed/archive/2008/04/

  6. Scenario Baseline Recruiting Process Manager Recruiter Candidate 1. Send Request 3. Approve requisition 6. Evaluate candidates 8. Conduct Interviews 9. Decision 2. Create requisition 4. Post job 6. Evaluate candidates 7. Coordinate interviews 9. Close the candidate 11. Transition to onboarding 5. Discover opportunity 6. Apply for position 6. Check Status 8. Interview 10. Make a decision 12. Transition into job

  7. You will develop an understanding of integrated business processes and how they are one step in documenting a problem space later to be addressed with a holistic solution. • Practice analysis of user data • Identify user roles involved in collaborative business processes • Map out a high-level process flow of a collaborative business process • Consider other factors that may influence solution design • Watch the “highlights” video, and note down key observations such as: • User roles • Tasks • Environment • Tools used • Create a simple process flow document • Discuss what other information may you require to further define the solution space ? How may you go about gathering this information?

  8. Account Management (Terrence) Henry Liou Adrian Kaplan Ann Charng Michael Liberty Stacy Taylor Naren Raghavan Billing (Chirag) Luke Stewart Aaron Bronzan Pete Franco Jason Robinson Eric Choi Marshal Yuan Meter Reading (Sam) Yusen Dai Amit Ahraoni Matthew Freshman Reid Senescu Amal Doral Customer Service (Erin) Janet Zhou Filip Kapliszan Natalie Guillen Deyan Vitanov Zaid AlHusseini Andrew Chang

  9. Overall Process

  10. Introduction -- Process Component Interaction Map in ESR

  11. Process IntegrationModel (in ESR) Integration Scenario Model IntegrationScenario Catalog Process Component Interaction Model Business Object Models(in ESR) Business Object Editor Proxy generationin backend system State/Action Model Business Object Model Implemen- tation ABAP Workbench

  12. Billing & Related Processes in SAP ERP (Sales & Distribution) Back Office Sales/Customer Service Warehouse Manager Customer Typical Order - Billing – Claim Process Order Goods Receive & Inspect Shipment Customer Review Invoice Request Adjustment Create Order Document Create Claim Sales & Customer Service Ship Goods Warehouse/ Logistics Create Delivery Process Billing Process Credit Forward Invoice Back Office Process or Accrue Rebates Post to Financials Generate Invoice Document Back Office Processing Update Rebates Accrual Create Credit Memo Post to Financials

  13. Billable Project Process Overview Customer Invoicing(BYD) Time Sheets Expense Reports 3rd Party Services Material Order to Cash (Projects) Down Payment Request Invoice Request Sales Order Order to Cash(Services) Field Serviceand Repair Service Confirmation Invoice Run or manually • Invoice, • Credit Memo, • Correction Inv. • Cancellations • Sales Order • Service Order Order to Cash (Products) Delivery Sales Order Return Items to be Invoiced Manually • Manual Invoice • Recurring Invoice • File upload Clearing (‚Payment‘)

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