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CNIC UPDATE

CNIC UPDATE. Mr. Jim McDonner CNIC Program Manager 27 JULY 2011. CLASSIFICATION. UNCLASSIFIED. Regional Alignment. Since 2004 PSDs have been aligned under PSAs and then NPPSC.

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CNIC UPDATE

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  1. CNIC UPDATE Mr. Jim McDonner CNIC Program Manager 27 JULY 2011 CLASSIFICATION UNCLASSIFIED 1

  2. Regional Alignment • Since 2004 PSDs have been aligned under PSAs and then NPPSC. • Other CNIC product lines have policy at HQ, oversight of operations at Regions, and day to day tactical operations at Installations. • Regional alignment is consistent with CNIC business model, streamlines command alignment, provides improved operational framework for service delivery and enhances customer service. • HQ N14: Monitor metrics, execute budget, develop POM submission, execute fiscal and disbursing operations, standardize processes, execute QIV/inspections/training, liaise with partners on systems development, and coordinate Navy policy with stakeholders. Oversight and management of ICAT 21 remains with HQ N14. • Region N1/N14/COs: Provide day to day oversight and management of PSDs and local Sailor support including urinalysis program, GMT, DAPA, CACO, PRT, CCC, and NJP.

  3. Staffing Standard Assumptions • Workload was gathered from the A-76 study and FY-10 transaction statistics from DFAS (pay), and NPC/NSIPS (personnel). • Workload includes pay, personnel and transportation transactions and customer service intangibles not resulting in counted metrics. • Inherently governmental workload assessment performed by SMRD team with results included in staffing standard. • A-76 study did not include overseas detachments so workload included a comprehensive review of each overseas detachment and unique requirements peculiar to certain PSDs (i.e. cash cages, etc). • PSD/CSD Cutoff • PSD: 23 or more personnel assigned (exceptions for overseas currently staffed with OIC) • CSD: 22 or less personnel assigned • 2-person CSD (storefront operation) was listed in A-76

  4. Staffing Standard Assumptions (Cont’d) • Standardized civilian positions • Directors (GS-13) – only at PSDs • Assistant Director (GS-12) – only at PSDs with at least 70 personnel assigned (exception is PSD Washington based on significant senior customer base) • Transportation Officer (GS-12) • PERSO/DDO (GS-9) • All detachments have a PERSO and DDO assigned • Assistant Transportation Officer (GS-9) • Pay/Pers Supervisors/ESO (GS-7) • 0-9 Personnel Assigned 0 Supervisors (supervised by PERSO/DDO) • 10-20 Personnel Assigned 1 Supervisor • 21-39 Personnel Assigned 2 Supervisors • 40-49 Personnel Assigned 3 Supervisors • 50-59 Personnel Assigned 4 Supervisors • Auditors (GS-6) • 1 Auditor per 25,000 pay transactions (minimum of 15,000) • Transportation Agents (GS-6) • Pay/Pers/Admin Clerks (GS-5)

  5. Labor Impact on Performance (PBIS Issue 66223) Gap CTR GS BA ICA ME 11/18/2014 9:00 PM 5

  6. Timeliness By User Category

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