We understand you are interested in omnichannel .

1. Content Tailor-made For you We understand you are interested in omnichannel. We are here to help you overcome your challenges and get your business ready for exponential growth.

2. Brands must adhere to the general principles of marketing and design by understanding the consumers’ psychology and executing the product, pricing, promotion, and distribution accordingly. The golden rule here is to have consistency in every single touchpoint with special attention given to the digital landscape. We are witnessing the age where the middleman is no longer required to facilitate transactions or communications, and marketplace models are increasing on 1:1 relations, disrupting just about every known industry as they serve customers in very specific, very customized ways. This model is more transparent in pricing and communication, giving the end customer infinite possibilities to choose from, which increases their satisfaction. This mentality is at the core of what we do here at VTEX, and we are positioned to share our values and expertise with companies aiming to challenge the status quo. OURVISION Equally empowered individuals collaborating on a purpose. This is 1:1.

3. Here are the main opportunities you should be looking at in order to stay ahead of the curve. Agility Omnichannel Every agent in this system has to learn to timely respond to market changes and act upon opportunity. Foster omnichannel strategies and the online experience will endorse the physical one and vice-versa, generating more sales for both channels. Be engaging You should be able to effectively communicate your core values to inspire customers, as they will be instrumental in telling your story.

4. Why partner with VTEX? We are here not only to offer the technology, but to establish a true partnership. We believe that differentiating ourselves only by the features we provide does not add enough value to the relationship. Software functionalities can be developed, however trust and long-lasting relationships can only be earned. Aside from a comprehensive array of capabilities, an agile methodology and a lower total cost of ownership, we at VTEX pride ourselves on being forward thinkers and market influencers, as well as consultants to our customers. Our teams are designed to continuously and autonomously evolve our platform in order to provide a state-of-the-art experience for our customers.

5. Why partner with VTEX? 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE +30% +67% +7% landing to checkout average order value organic traffic +25% best result +132% best result +92% best result 05. SHIPPING & FULLFILMENT 04. SALES CONVERSION 06. IT & SECURITY +25% +54% +70% Avg time to go live 109 days approved orders conversion rate Time to market +300% best result +40% best result +416% best result

6. Have you gotten your omnichannel experience right? Wecan help youmake it happen. Be able to integrate data from different channels, improve customer experience, generate more traffic into your physical store, decrease inventory shortfall and increase sales. Our platform can connect any BackOffice and POS into a single order management system with multi-inventory, multi-points of collection, and multi-delivery management.

7. If your customer is Omnichannel, whyaren’tyou? Omnichannel is a multi-sales approach that offers consumers an integrated purchasing experience. Full visibility of your inventory and efficient management of orders and deliveries becomes vital in this process. VTEX Omnichannel delivers solutions that help retailers increase their inventory depth, reduce disruptions, solve fiscal problems, generate more traffic in physical stores and, most importantly, feature business intelligence in a centralized and universal way, connecting the physical environment to the digital one. It seamlessly provides full control, while increasing the ability to sell and satisfy.

8. So, what does it mean in numbers? 60% 1 Bi US$ 73% Of Lowe’s online purchases are withdrawn in the physical store and 40% of these consumers end up buying additional items. Is the increase in revenue Macy’s has generated after reducing stock shortfall in adopting the Pick-to-the-last-unit (P2LU) system. Of US consumers use more than one channel to make a purchase decision and 23% of them make a new purchase within 6 months 30% 60% 56% Of what is purchased offline is influenced by online in the US. Increase in Walmart’s eCommerce revenue after adopting Omnichannel Strategies, like voice assistants integrated to pickup in store delivery. Is the increase in LTV (Lifetime Value) brands have perceived after adopting an omnichannel strategy

9. What is our approach? ASSISTEDSALES STOREPICKUP Customers can generate the order in the eCommerce and the retailer uses OMS to notify that the order is ready to be withdrawn in the physical store. The customer has the option of deciding the eCommerce order and, even selecting more items to add to the cart, and then finalizing the purchase. Your sales reps can be guided by using InStore to create a more advised and customized approach to the customer in the physical store. With centralized stocks and eCommerce history available, sales can be finalized using a tablet or mobile device without a bureaucratic approach for: payment splits; invoice integration; notifications of stock breach; store inventory integration with the inventory information from the ERP.

10. What is our approach? PRODUCTRETURN TRULYOMNICHANNEL Customers can start their purchases on a mobile device and add more items to the order using desktop. The cart can be retrieved in a physical store by another (approved) person, like a spouse, so the order can be closed then, and the purchase will be concluded. It doesn’t matter how many devices are part of the sale. Vendors can attend to customers in a personalized way, assisting with the entire sale process; from helping customers choose the products, through payment, and choosing delivery methods. Additionally, physical stores can assume a showrooming role or be used as a Pick-to-the-last-unit (P2LU) system, a control provided by the OMS Flow, guaranteeing an unified and consistent experience from start to completion. When a consumer needs to return an item, we make the process simple. In these cases, the seller can use the Instore feature to track down the origin and value of the product without needing an invoice. It is possible to track the history and flow of the order, regardless of the channels and type of the operation, while easily managing the return and reversing logistics of the product. Then, the customer can simply opt for the chargeback. This is possible even in situations where there is a split between cardholder payments and gift vouchers.

11. “The fact that we launched our store in 62 days is truly remarkable!” Elena Despa MiniPrix CMO Some of Our Delighted Customers http://www.tvz.com.br http://www.lelis.com.br

12. Browse some functionalities we’ve selected for you 06. IT & SECURITY 05. SHIPPING & FULLFILMENT 01. LATEST INNOVATION 04. SALES CONVERSION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE VTEX INSIGHTS VTEX NETWORK OMS Through graphs, you can identify trends and correlations between different metrics, enabling you to get the most out of your commerce platform. You have the benefit of a catalog where you can experience the visibility of global vendors, vertical solutions, and Extensions for your Commerce Platform. Centralized order management meets customer expectations to buy, fulfill, and return goods. Products can be bought in your eCommerce store, and picked up at the nearest store, for example.

13. Browse some functionalities we’ve selected for you 06. IT & SECURITY 05. SHIPPING & FULLFILMENT 01. LATEST INNOVATION 04. SALES CONVERSION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE MARKETPLACE CAPABILITIES SEO PROMOTIONS SOCIAL MEDIA INTEGRATION You can sell your products in 20+ natively integrated marketplaces, 2300+ VTEX stores, or become a marketplace yourself. Easily tailor promotions, targeting the right customers for the most effective message. We are natively integrated to social media, which is one of the best ways to generate traffic to your online store. SEO is enhanced optimally via metatags, 301 redirects, canonical, friendly URL’s for all pages, HTML customization, sitemaps, and robots.txt.

14. Browse some functionalities we’ve selected for you 06. IT & SECURITY 05. SHIPPING & FULLFILMENT 01. LATEST INNOVATION 04. SALES CONVERSION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE CONTENT MANAGEMENT SYSTEM RATINGS AND REVIEWS MOBILE FIRST PRODUCT CATALOG 85% of consumers rely on online reviews as much as they would from a friend’s recommendation. Allow your customers to build your online reputation and you’ll see your results increase accordingly. Some VTEX clients have seen over 50% of their sales coming from mobile, so it’s crucial that your eCommerce has a highly responsive design. This functionality handles complex product catalogs with unlimited categories, products, SKUs, attributes, and variations, making it easy for your customer to find what they need. Unlimited layout control (HTML, CSS, JavaScript, Flash, XML) so your store can look exquisite, based on your distinctive customization plans.

15. Browse some functionalities we’ve selected for you 06. IT & SECURITY 05. SHIPPING & FULLFILMENT 01. LATEST INNOVATION 04. SALES CONVERSION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE SMARTCHECKOUT LOYALTY AND REWARDS CUSTOMER ENGAGEMENT MANAGEMENT VTEX SmartCheckout PCI DSS offers a safe 1-click-to-buy seamless experience without the need of a password, increasing conversion rates more than 25%. During the checkout process, points may be redeemed for discounts. Rewards are configured per SKU and Sales Channel. VTEX CEM enables you to display dynamic content on the website based on customer behaviors, segments, purchase history, or what has been sought on search engines.

16. Browse some functionalities we’ve selected for you 06. IT & SECURITY 05. SHIPPING & FULLFILMENT 01. LATEST INNOVATION 04. SALES CONVERSION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE VTEX LOGISTICS 360° MANAGEMENT VTEX INSTORE Multi-warehouse, multi-inventory and multi-carriers per Sales Channel, Pick-up in store, Pick-up points management with automated tracking updates. Easily integrate your existing ERP, CRM, WMS, TMS for real-time product availability, delivery options, and tracking package information. Using a small and wireless device, your salespeople will be able to identify the customer right at the beginning of the sales cycle. From there, they can offer individualized service according to their profile and purchase history in all channels, including your eCommerce.

17. Browse some functionalities we’ve selected for you 06. IT & SECURITY 05. SHIPPING & FULLFILMENT 01. LATEST INNOVATION 04. SALES CONVERSION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE AGILE BY DESIGN VTEX IO SECURITY CERTIFICATIONS Deployments follow the agile methodology and can be as frequent as 50/day which includes: bug fixes, minor and major releases with zero-downtime, allowing your commerce platform to evolve every day. We allow our partners to focus on developing sophisticated business solutions while we focus on what we do best: handle the Software-as-a-Service Multi-Tenant complexities. We are a PCI DSS Compliant company since 2013, SSAE 16 standards infrastructure audited, Sarbanes-Oxley, we have 2048 Bits Key and RSA encryption, and we are ‘low risk’ by QualysGuard tool.

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