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STUDENT CLINIC VOLUNTEERS IN A COLLEGE HEALTH CENTER

STUDENT CLINIC VOLUNTEERS IN A COLLEGE HEALTH CENTER. Presented by Kathy Mosteller, RN, BSN & Kurren Desai UT Austin. “Volunteer”. Without payment. Adjective. To tell voluntarily To agree freely To do volunteer work. Verb. Noun. A person who freely enlists for military service

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STUDENT CLINIC VOLUNTEERS IN A COLLEGE HEALTH CENTER

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  1. STUDENT CLINIC VOLUNTEERS IN A COLLEGE HEALTH CENTER Presented by Kathy Mosteller, RN, BSN & Kurren Desai UT Austin

  2. “Volunteer” Without payment Adjective To tell voluntarily To agree freely To do volunteer work Verb Noun A person who freely enlists for military service A native or resident of Tennessee A person who performs voluntary work

  3. “Volunteer” “Volunteering is the commitment of time and energy – in an activity that involves spending time, without financial reward, doing something that aims to benefit the community, the environment or individuals outside one’s immediate family.” worldvolunterweb.org

  4. Volunteering at UT-Austin University Health Services

  5. History of the Clinic Volunteer Program Started in 1998 with 8 volunteers in Physical Therapy Has grown in scope and number the past 12 years

  6. Clinic Volunteer Duties & Committment Vital signsPeak flowVision and hearing testingPatient education regarding smoking cessationApplying some orthopedic devicesCrutch fitting and use of crutches Patient intake and preparation • 2nd year volunteers – EKGs, spirometry, phlebotomy • Commit to 4 hours per week for minimum of 2 semesters

  7. Today’s Objectives

  8. Key Components for a Successful Volunteer Program

  9. Assessment

  10. Decision You’ve decided to start a clinic volunteer program.

  11. Key Components for a Successful Volunteer Program

  12. Planning Set vision, mission, goals and objectives Risk management Acknowledge that risks are real Volunteer Protection Act – 1997 Manage volunteers as you would manage employees

  13. Planning Staff involvement Program management Staff training Create infrastructure

  14. Planning

  15. Application Planning

  16. Planning

  17. Position Description Application Planning

  18. Position Description

  19. Position Description

  20. Position Description

  21. Planning Agreement/Contract

  22. Agreement/Contract

  23. Planning P&PS Training Tools

  24. Training Tools

  25. Training Tools

  26. Planning Evaluation Tools Tracking Tools P&PS Training Tools

  27. Planning Recognize communication challenges

  28. Key Components for a Successful Volunteer Program

  29. Implementation Recruitment campaign Organization-wide Generation Y/Millenial Generation/Generation Next/Net Generation Recruitment

  30. Implementation Recruitment Marketing to Nexters

  31. Implementation

  32. Implementation

  33. Implementation

  34. Implementation

  35. Implementation Motivating Volunteers Understanding motivations lead to good volunteer management practices that lead to volunteer satisfaction and retention. ALTRUISM (Independent Sector, 1999, 2001; Safrit, King, Burcso, 1993; Guseh & Winders, 2002) SATISFACTION ACHIEVEMENT, AFFILIATION & POWER (McClelland & Atkinson, Harvard professors, 1968) MEET PERSONAL MOTIVATION NEEDS

  36. Implementation How to manage volunteer performance Treat volunteers similar to the way you treat paid employees

  37. Key Components for a Successful Volunteer Program

  38. Evaluation

  39. Evaluation Benefits to clinic

  40. Evaluation Learning Outcomes

  41. Evaluation • Quantitative Data Grade Classifications

  42. Evaluation • Quantitative Data Major Declaration

  43. Evaluation • Quantitative Data Number of semesters in clinic volunteer program

  44. Evaluation • Quantitative Data Ranking of program

  45. Evaluation • Quantitative Data Would volunteer recommend program to others?

  46. Evaluation Benefits to volunteer

  47. Evaluation More benefits to volunteer

  48. A day in the life of a clinic volunteer

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