Online Services

1. Carl Watson - Analyst/Programmer Online Services

2. Scope of I.T. Within the Isle of Man Government • 3,500 Desktop/Laptop PC’s • 55 agencies of IOM Government • 8,500 employees • Single website www.gov.im >10,000 pages • 7 million visits to website p.a.

3. Online Services – an overview

4. Online Services Team

5. Project Management • Business Analysis Skills • Technical Awareness • Act as a liaison between the business and the technical team • Manages all aspects of the project from planning to implementation

6. Project Management (continued) Required Qualifications • Either work experience or educated to HNC/Degree level in business information technology • Have good understanding of the organisation’s business processes • Be aware of the technology constraints imposed by the organisation.

7. Web Design • Has artistic flair • Has a good eye for design • Has good knowledge of HTML and other industry standard products e.g. Adobe Flash, Adobe Photoshop.

8. Web Design (continued) Required Qualifications • Creative route • A-Level Art & Design • 1 year Art Foundation (if required) • Degree/HND in Graphic Design – with a strong emphasis on web design. This would ideally be coupled with technical exposure to HTML/CSS

9. Web Design (Continued) Required Qualifications (continued) 2. Technical Route • A-Level Information Technology • Degree/HND in Information Technology – again with emphasis on web design.

10. Software Development • Wide skills base • Database Design and Management • SQL 2000/2005 • Programming Skills • Visual Basic .NET 2003/2005 & 2008 • HTML, XML, XSL & CSS • Scripting Languages (Javascript & VBScript)

11. Software Development (Continued) • Thin Client Development • Hosted on a central server • Accessed over a network using a browser • E.g. Intranet, Extranet & Internet applications • Thick Client Development • Deployed and ran on client machines • Have a richer client interface • E.g. Internal only applications

12. Software Development (Continued) Required Qualifications • Trainee Developer (Entry Level) • Educated to GCSE standard – (Including English(language), Maths, IT plus 2 others) • Previous work experience in an IT environment • An aptitude towards computing and willingness to learn. • Normally a traineeship is coupled with relevant training or part time college course (HNC ) and can range from 1 – 2 years.

13. Software Development (Continued) Required Qualifications (continued) • Developer • Educated to degree/HNC/D level with an IT related subject or relevant work experience. • Have or working towards a professional qualification (MCSD) • Proven analytical and programming skills

14. Development Experience

15. Current Development Technologies

16. Future Development Technologies

17. Overview • Good communication and interpersonal skills • Be able to work as part of a team or as an individual • To be able to work to tight deadlines • To have a good sense of humour!!

18. How i ventured into i.t!

19. VIC 20 – Oh the nostalgia!

20. Arrrrrrrgggggggggghhhhhhhhh!

21. Introduction to Programming

22. Introduction to Enterprise Computing

23. Introduction to Enterprise Programming

24. Introduction to Enterprise Programming (continued)

25. Useful Resources .NET • www.microsoft.com • www.codeproject.com • www.gotdotnet.com

26. Useful Resources (Other) • www.apache.org • www.mysql.org – (Community server) • www.php.net • www.phpbuilder.com

27. Operations & Support Paul Domingo – Service Support Manager

28. Career in IT

29. Scope of I.T. Within the Isle of Man Government • 3,500 Desktop PC’s • 55 agencies of IOM Government • 8,500 employees • Approx 250 Servers • Central Support and Administration

30. Scope of I.T. Within the Isle of Man Government • Computer Operator • Technical Support/Analyst • Service Support Manager

31. Computer Operator Call logging and first line support on the IT Service Desk Administration of user accounts Monitor performance of all equipment and the environment within the computer suite Monitor all backups of servers and mainframe Schedule, process and print off reports for batch processing

32. Computer Operator Required Qualifications • Applicant should have 5 GCSE’s at grade C or above (or equivalent qualifications) including English Language • ICT qualification or similar

33. IT Support/Analyst A strong customer service orientation Good planning and organisational skills Highly motivated and willing to accept responsibility Responds well to change Capable of working both independently and in teams

34. IT Support/Analyst Required Qualifications • Minimum of 5 GCSE’s at grade C or above (or equivalent), one of which must be English Language and Maths, or, 4 years experience in relevant field with proven analytical and problem solving skills ICT qualification or similar • A Levels or equivalent, particularly in relevant subject areas

35. IT Support/Analyst Required Qualifications (continued) • HND or degree level education in relevant subject areas

36. Service Support Management RESOURCES MANAGED: Analyst/Programmers Operators Data Preparation Supervisor Printing Service Manager Contract Staff

37. Service Support Management Business Analysis Skills Technical Awareness Act as a liaison between the business and the technical team Change this to suit my Job Description

38. Service Support Management Required Qualifications • Relevant degree / HND in Business or Computer studies • 5 GCSE’s at grade C or above (or equivalent) one of which must be English Language

39. Service Support Management The ability to think strategically and lead the work of a team Strong customer focus Good interpersonal and communication skills, both verbal and written, and demonstrable presentation and persuasion skills Ability to anticipate problems, analyse threats and opportunities and reach appropriate solution

40. 10 Years ago

41. Server Room (current)