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Effective September 17, 2007. QORA –ASR Gateway ASOG 35 Release. The Qwest Vision.
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Effective September 17, 2007 QORA –ASR Gateway ASOG 35 Release
The Qwest Vision • Qwest is a premier provider of full-service communications for people at work, at home or on the move. Qwest's competency reaches across America, drawing on the Spirit of ServiceTM at the heart of our heritage as we effectively steward our shareowners' investments and provide outstanding service to the customers we serve. As our dedicated professionals move and manage information, we do so with integrity, superior value and advanced products and services, assuming only those tasks we can do exceedingly well. • Qwest Values • The following values guide our decisions, both corporate and individual, as we transform Qwest into a premier telecommunications provider that delivers exceptional service to customers, creates pride among our employees, delivers value to our shareowners and earns high regard from our many constituents: • Customers come first • Our team is united • We will grow profitably
Release 10.0 – QORA ASR Gateway • Qwest will implement the ASOG Version 35 Industry Standard changes to the ASR forms and fields decided upon at an industry level with participating members of the OBF Committees. • Effective date for this release as dictated by the industry is September 17, 2007. For detailed information about the industry changes on the ASR – refer to the ATIS website: http://www.atis.org/ • Qwest will implement upfront validations in the QORA ASR Gateway that impact all ASRs being transmitted to Qwest electronically. This includes the web-based QORA (Qwest Online Request Application) GUI application, or through direct connections, such as NDM or UOM interfaces.
Customer Impacts/Value • How does implementation of Qwest up front editing add value for you, our customer? • The QORA GUI application is a superior alternative to paper ASR forms, offering on-line help as well as validations for accuracy. • Upfront edits streamline processing time for your request, by ensuring the data supplied by you is as accurate as possible. • Prior to the ASR being accepted into Qwest’s systems, you are notified of the errors on the ASR allowing corrections to be made, thereby reducing the need for costly re-issues of the ASR (supplements). • An accurate ASR helps ensure the accurate provisioning of your request the first time. • Accurate entries also create accurate billing, reducing the possibility for errors on your monthly bill. • Reduced cycle time due to less re-work and supplements being required.
General Changes • Status Change Notification • When a change in the status on any ASR is received, the system shall generate and send an email to the initiator of the ASR noting the previous status and the new status. • If there in not an email address on the ASR, a status change notice is not sent. • To request the Status Change Notification, following the release contact the Help Desk to request the notification. • Date Calculation – QORA GUI • Desired Due Date calculation functionality will be added. • This will aid in determining the appropriate DDD for the ASR.
Field Rules/Validation • DDD/EXP Field Validation: • For DS1 service, when the standard interval is 9 days, QORA will validate that the DDD is equal to or greater than 9 days. If the DDD is less than 9 days, the EXP field must be populated. • CFA Field Validation: • Qwest will validate the CFA/SCFA on ACT of “C” for availability. If the ECCKT is already assigned to the CFA/SCFA, the ASR will not be rejected for busy CFA/SCFA. • NDO Field Validation: • Qwest will validate that the value in the NDO field on the Translations Form matches the outpulse digits specified in LERG 6 when the ASR = Nor C and the TQ first position is W, X, L, or M, and the Trunk.ACT is not E.
Field Rules/Validation-Cont’d • Ethernet Virtual Connection (EVC) Form Validations: • Qwest will validate the EVC.NUT field on the ASR is populated with 1 or greater when the ASR.ACT = N and the ASR EVCI = A. • Qwest will validate when the EVC.UACT = C, D, or R, the associated EVC.RUID is populated. • Qwest will validate when the EVC.UACT = C, D, or R, the associated EVC.RPON is not populated. • Qwest will validate that the associated RUID and RPON are not both populated • Qwest will validate that the NC code is populated with VLP- or VLM- • Qwest will validate that when the LOSACT = N or C, the LOS field must be populated.
Field Rules/Validation-Cont’d • CIC Field Validations: • Qwest will validate the CIC field on the Trunking Form to the CIC field on the Translation Form (TQFGD.CIC) if populated. • If both values do not match they system shall reject the ASR with an error message “CIC value on the TQ form must match CIC value on Trunking Form”.
Customer Responsibilities • Arrange to participate in the 30-day testing window prior to the release • Test for the ASOG 35 Industry changes per industry test plan. • Test for the new Qwest ASR Gateway upfront validations and rule edits • Ensure information on the release details is shared internally with those employees issuing ASRs to Qwest.
FAQs • Are manually transmitted ASRs impacted with this release? • Yes – the industry changes for ASOG Version 35 are applicable and the new forms must be used effective with ASRs transmitted to Qwest after 3:00 pm (MST) on Friday September 14, 2007. • Do the QORA ASR Gateway upfront edits impact our company if we have our own ordering systems? • Yes – all ASRS electronically submitted to Qwest through direct connections, e.g., NDM or UOM are impacted with the new edits/validations.
Contacts/Resources Contact your Qwest Service Management Representative for more information. Detailed information on all ASR related ordering and technical specifications can be viewed at this website: http://www.qwest.com/wholesale/systems/asr.html