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ELECTRONIC APPEAL PROCESS Presented By: Jimmy Tanner Tax Director, Gaston County

Gaston County Government. ELECTRONIC APPEAL PROCESS Presented By: Jimmy Tanner Tax Director, Gaston County. Gaston County Government. Goals of Electronic Appeals. Provide an improved option for Taxpayers Improve the appeal process for the Tax Office

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ELECTRONIC APPEAL PROCESS Presented By: Jimmy Tanner Tax Director, Gaston County

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  1. Gaston County Government ELECTRONIC APPEAL PROCESSPresented By:Jimmy TannerTax Director, Gaston County www.gastongov.com

  2. Gaston County Government Goals of Electronic Appeals • Provide an improved option for Taxpayers • Improve the appeal process for the Tax Office • Promote improved customer service and public relations by appearance of making this process easier and available for their use and benefit • Better management and tracking of appeals www.gastongov.com

  3. Gaston County Government Process Requirements • Consistent with current website look & feel • Process should be user friendly • Mimic the non-electronic appeal process • Must be cost effective • Confirm acceptance of terms • Required to read instructions www.gastongov.com

  4. Gaston County Government Process Requirements • Acknowledge customer’s submission • Have the ability to upload attachments • Provide efficient work flow to appraisal staff • Capture data in useable format • Form and Spreadsheet • Limited Development Resources • Selected “EmailMeForm” as tool www.gastongov.com

  5. Gaston County Government Instruction Form www.gastongov.com

  6. Gaston County Government Data Screen www.gastongov.com

  7. Gaston County Government Electronic Appeals Form www.gastongov.com

  8. Gaston County Government Website Acknowledgement www.gastongov.com

  9. Gaston County Government E-mail Acknowledgement www.gastongov.com

  10. Gaston County Government E-mail to Appraisal Staff www.gastongov.com

  11. Gaston County Government Sample Spreadsheet www.gastongov.com

  12. Gaston County Government Benefits to Taxpayer • Electronic process is convenient. • Allowed documents to be included. • Provides copy of information filed for taxpayer. • Automatic responses were simple. • Appearance of helping the “Taxpayer” was greatly appreciated. www.gastongov.com

  13. Gaston County Government Benefits for Tax Office • Directions and Instructions were a requirement. • Electronic copies retained, could not delete. • Easy to retrieve and manage. • Assign appeals for review electronically by “NBHD”. • Contained more useful information • Educated public about website information • Exceeded all of our expectations. www.gastongov.com

  14. Gaston County Government • Questions????? • Hopefully a live demonstration. Contact Information James.tanner@co.gaston.nc.us 704-810-5840 Dwilliams@franklincountync.us 919-496-3609 www.gastongov.com

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