Phone System – General Overview 5/5/2009

1. Phone System – General Overview 5/5/2009

2. Internet 3Mbps MIS Cville Sales 1.5 Mbps Private Westminster 1.5 Mbps Private 1.5 Mbps MIS 3Mbps MPLS Cville P&S Private Network 1.5 Mbps MPLS Hanover 1.5 Mbps MPLS North Huntingdon 1.5 Mbps MPLS 1.5 Mbps MPLS 1.5 Mbps MPLS York Eldersburg North Wales

3. Westminster • Voice Network • T1 - Local PRI. (Verizon) • All digital, 23 voice channels • Westminster. 848 and 386 numbers • 90% incoming. West Carroll outgoing • T1 - Foreign PRI. (Verizon) • All digital, 23 voice channels • Reisterstown. 840 and 876 numbers • 90% outgoing. Incoming for Cville. • All fax lines come in on both PRIs • depending on the number • Data Network • 3 Mbps direct to Internet (AT&T) • 3 Mbps direct to Private Network (AT&T) • 1.5 Mbps direct to Cockeysville (Verizon) • Phone System has 16 network paths • Adding 16 more. Total of 32 Local Analog Lines - There are two local POTS analog lines used for the alarm system and as backups to the digital PRIs. • Least Cost Routing • 717 calls get routed to Hanover Toll Free 800 Numbers - All 800 numbers for all locations come in to Westminster on the local PRI (except York) Outgoing caller ID: 410-840-5671

4. Hanover • Voice Network • T1 - Local PRI. (Embarq) • All digital, 23 voice channels • Hanover. 632 and 646 numbers • Data Network • 1.5 Mbps direct to Internet (AT&T) • 1.5 Mbps direct to Private Network (AT&T) • Phone system has unlimited network paths Local Analog Lines - All fax lines are separate from the phone system and come in on separate POTS lines • Least Cost Routing • 717 calls for all locations and long distance for Hanover, North Wales and Eldersburg get routed through Hanover’s Embarq PRI. • 410 and 443 calls get routed to Westminster Outgoing caller ID: 717-632-2345. For 410 and 443 calls = 410-840-5670

5. Cockeysville • Voice Network • 4 Local analog POTS Lines • 410-785-0880 and 410-785-2277 point to local POTS lines • - 410-840-5672 points to Foreign PRI in Westminster • Data Network • 1.5 Mbps direct to Westminster (Verizon) • 1.5 Mbps between bldgs (Verizon) • Phone system has unlimited network paths Local Fax lines - All fax lines are separate from the phone system and come in on separate POTS lines • Least Cost Routing • 717 calls routed to Hanover • All other outgoing calls go through Westminster. Local analog lines used as backup. Outgoing caller ID: 410-840-5672

6. Eldersburg & North Wales • Voice Network • Eldersburg • 6 Local analog POTS Lines • 781 and 840 number goes through Westminster • North Wales • - 4 Local analog POTS Lines • Data Network • 1.5 Mbps direct to Private Network (AT&T) • Eburg system has unlimited network paths • NW has 6 licensed network paths Local Fax lines - All fax lines are separate from the phone system and come in on separate POTS lines • Least Cost Routing • All long distance calls go through Hanover. • Local calls for Eldersburg go through Westminster. Local used as backup • Local calls for North Wales go through local lines. Outgoing caller ID: EB= 410-840-5679. NW= 215-661-0390

7. York & North Huntingdon • Voice Network • York • All phones are IP attached to Hanover • North Huntingdon • - All phones are IP attached to Westminster • Data Network • 1.5 Mbps direct to Private Network (AT&T) Local Fax lines - All fax lines are separate from the phone system and come in on separate POTS lines Least Cost Routing - All calls for both locations follow the routing rules for the system they are attached. Outgoing caller ID: York= 888-243-9029. NH=410-840-5680

8. STAR Applications 2900 – Corporate STAR Application 410-840-5670 2909 – Golf Locations 2901 – Westminster 800-783-3373 2910 – Day Ring2911 – Night Ring 2902 – North Huntingdon 877-233-3373 2920 – Day Ring2921 – Night Ring 2903 – North Wales 800-875-8873 2930 – Day Ring2931 – Night Ring 2904 – Hanover 800-842-1483 2940 – Day Ring 2941 – Night Ring 2905 – Eldersburg 800-750-4171 2950 – Day Ring 2951 – Night Ring 2906 – Cockeysville 866-334-8010 2960 – Day Ring 2961 – Night Ring 2907 – York 888-243-9029 2970 – Day Ring 2971 – Night Ring

9. Call Center Cockeysville - Parts 2321: rings local for 10 seconds, then rings CC and local - Service 2322: - Rings local for 20 seconds - Caller given option: 1) for status 2) for all others - Option 1 rings local and call center Eldersburg - Parts 2402: rings local for 10 seconds, then rings CC and local - Service 2403: - Rings local for 20 seconds - Caller given option: 1) for status 2) for all others - Option 1 rings local and call center Westminster - Service 2011: - CC is included in local Westminster hunt group

10. Other Items • Turf Hotline - 800-505-7816 • Rings group 2025 for 20 seconds • Currently points to 1302 – Scott Rothenberger • After 20 seconds call goes to 2522 • Gives caller option to leave voice mail for all 3 Turf service managers. • Caller also has option to continue to hold • DIDs • Direct lines can be used to forward calls to cell phones or other numbers without publishing those numbers. • Westminster has 60 (410) DIDs available • Hanover has 20 (717) DIDs available • Current uses are direct lines, AG 24/7, Hanover AG Parts