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ServiceLink & 211-NH. What is 211-NH? . Abbreviated dialing code for consumer access to community services 211 provides: Direct information and referral (I&R)to needed community services Referral to the more appropriate specialty I&R’s Considered a comprehensive I&R.
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What is 211-NH? • Abbreviated dialing code for consumer access to community services • 211 provides: • Direct information and referral (I&R)to needed community services • Referral to the more appropriate specialty I&R’s • Considered a comprehensive I&R
Consumer Benefits of 211-NH • A simple and easy-to-remember number to call when people need help or access to human services • Ensures that callers get directed immediately to the appropriate services or specialty I&R • Reduces inappropriate and multiple calls for consumers
What is ServiceLink? • Specialized I&R/A for older adults, adults with disabilities or chronic illness and their caregivers • Entry point into the Medicaid funded long term care system • 13 Community-based offices Statewide offer assistance via phone, office appointments, and home visits • Centralized data collection & client tracking database used Statewide
Consumer Benefits of ServiceLink • Assessment of need(s) • Assisted referrals • Empowerment • Follow-Up • Advocacy • Specialized services (Medicaid/Medicare, Caregiver) • Community involvement • Free and confidential
