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South Australia: e-government Transformational Government workshop

South Australia: e-government Transformational Government workshop. Andrew Mills Chief Information Officer Government of South Australia 9 December 2010. Government centred (portals) Website explosion ‘Everything’ e & Life events Channel migration. One way

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South Australia: e-government Transformational Government workshop

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  1. South Australia: e-governmentTransformational Government workshop Andrew Mills Chief Information Officer Government of South Australia 9 December 2010

  2. Government centred (portals) • Website explosion • ‘Everything’ e & Life events • Channel migration • One way • Telephone channel explosion / Call centres • No internet • Traditional government ‘Dialogue’ • Two way • Social media • Maturing online transactions • Government as enabler • Customer centric • Increase channels - Youtube • Consolidate / standardise web • Increasing focus on transactions ‘Traditional Monologue’ Online Government Interactive Government ? 2010 e-democracygovernment 2.0 2005 Ask Just Once Late 1990’s IE2002 Early 1990’s IT2000

  3. Align organisational and technology capability with service delivery strategies Coordinate service delivery channels and improve access to services Ensure the success of Shared Services Provide front-line service delivery staff with better tools

  4. SA Government Websites – Volume of Market Share for Jan 09 Percentage of total number of visits to SA Gov websites SA Lotteries Top 10 websites = 48% of all SA Gov traffic Top 20 websites = 62% of all SA Gov traffic 90% of all SA Gov traffic are to the top 91 of 426 websites Transport SA Central Adelaide Metro SA Tourism EzyReg Child & Youth Health Bizgate Website Rank (from 1 to 426)

  5. Internet renewal Telephone renewal Impact of the Internet

  6. Agencyfocussed Government info online

  7. Customerfocussed Government info online

  8. A franchise Customers Customer Expert Franchise Replicable Agile Change Agent Government

  9. sa.gov.au Business Corporate Citizens

  10. Data YouTube Transactions Community engagement Information sa.gov.au Business Corporate Citizens

  11. sa.gov.au Business Corporate Citizens Pay fines / bills Register births, deaths and marriages Apply for a licence Transaction engine

  12. sa.gov.au Botanic Gardens Library Schools Museum Campaigns Corporate Business Citizens

  13. sa.gov.au Corporate Business Citizens Public Transport Water Health

  14. sa.gov.au Corporate Business Citizens Highly specialised small closed user group

  15. Data YouTube Transactions Community engagement Information sa.gov.au Botanic Gardens Library Schools Museum Campaigns Corporate Business Pay fines / bills Citizens Register births, deaths and marriages Highly specialised small closed user group Apply for a licence Transaction engine Public Transport Water Health

  16. Next steps

  17. Evolving

  18. Centralisation Pendulum One size fits all Costly Unaccountable Inflexible Centralisation Fragmented Costly Inflexible Duplication Decentralisation local focus integrated adaptive shared resources responsive coordinated innovative scale economies

  19. Thank you Andrew Mills Chief Information Officer Government of South Australia This work is licensed under a Creative Commons Attribution 2.5 Australia Licence, Office of the Chief Information Officer, South Australian Government, November 2010.

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