1 / 10

Transformational Government Workshop

Join the Transformational Government Workshop to discuss case studies, global perspectives, and key elements of a proposed framework for transformational government. Share experiences, validate content, and prioritize areas for the Transformational Government Framework.

murraymary
Download Presentation

Transformational Government Workshop

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Transformational Government Workshop 9th December 2010 Washington DC

  2. Agenda 9:30-9:35 Welcome and Introductions9:35-9:50 Workshop Overview 9:50-10:50 Context: The Shift from e-Government to Transformational Government 10.50-11.20 Transformational Government:  Case Study 1 - South Australian Government11:20-11:35 Coffee Break 11.35-12:05 Transformational Government:  Case Study 2 - New Zealand Government12.05-12.35 Transformational Government:  Case Study 3 - UK12:35-13:45 Lunch 13.45-14:15 Global Perspectives: The Need for a New Transformational Governmental Framework from Government and Industry 14:15-14.45 Introducing the Key Elements of the Proposed Transformational Government Framework 14.45-15.00 Break 15:00-16:30 Interactive Roundtable Session: Building the Transformational Government Framework 16:30-16.45 Conclusions and Way Forward

  3. Roundtable:Building the Transformational Government Framework Objectives: Provide attendees with an opportunity to share their experiences and provide feedback on the topic of Transformational Government Framework Validate the top-level content for the Framework Review the Framework scope, given the variety of government structures around the world Prioritize those areas the TGF TC should focus on, assisting with the overarching Reference Model which begins with a broader focus, allowing the committee to drill-down to a more defined focus.

  4. Roundtable:Building the Transformational Government Framework Discussions: General Observations Any other relevant contributions? Are there are a set of principles for Transformational Government which both are a) universally applicable, and b) a meaningful guide for business change? Are we identifying the right Critical Success Factors? Does the Policy Product framework provide a useful framework for the TC to pursue?

  5. Be obsessive about understanding your customers • Own the customer at the whole-of-government level • Don’t assume you know what your customers think – research, research, research • Invest in developing a real-time, event-level understanding of citizen interactions with government • Build services around customer needs, not organisational structure • Provide people with one place to access government, built round their needs • Don’t try to restructure government to do this – build “customer franchises” which sit within the existing structure of government and act as change agents • Deliver services across multiple channels – but using web services to join it all up, reduce infrastructure duplication, and to encourage customers into lower cost channels • Don’t spend money on technology before addressing organisational and business change • Don’t reinvent wheels - build a cross-government strategy for common citizen data sets (eg name, address) and common citizen applications (eg authentication, payments, notifications) • Citizen service transformation is done with citizens, not to them • Engage citizens directly in service design and delivery • Give citizens the technology tools that enable them to create public value themselves • Give citizens ownership and control of their personal data – and make all non-personal data available for re-use and innovation by citizens and third parties • Grow the market • Ensure that your service transformation plans are integrated with an effective digital inclusion strategy to build access to and demand for e-services across society • Recognise that other market players often have much greater influence on citizen behaviour than government – so build partnerships which enable the market to deliver your objectives • Manage and measure the nine critical success factors Set of Principles – possible list

  6. Strategic clarity - clear vision, strong business case, focus on results Leadership - sustained support, leadership skills, collaborative governance User focus - holistic view of the customer, citizen-centric delivery, citizen empowerment Skills - skills mapping, skills integration Stakeholder engagement - stakeholder communication, cross-sectoral partnership Supplier partnership - smart supplier selection, supplier integration Do-ability - phased improvement, continuous improvement Future-proofing - interoperability, web centric delivery, agility, shared services, continuous improvement Benefit realisation - benefit mapping, benefit tracking, benefit delivery Critical Success Factors – possible list

  7. Policy Products – possible list

  8. Agenda 9:30-9:35 Welcome and Introductions9:35-9:50 Workshop Overview 9:50-10:50 Context: The Shift from e-Government to Transformational Government 10.50-11.20 Transformational Government:  Case Study 1 - South Australian Government11:20-11:35 Coffee Break 11.35-12:05 Transformational Government:  Case Study 2 - New Zealand Government12.05-12.35 Transformational Government:  Case Study 3 - UK12:35-13:45 Lunch 13.45-14:15 Global Perspectives: The Need for a New Transformational Governmental Framework from Government and Industry 14:15-14.45 Introducing the Key Elements of the Proposed Transformational Government Framework 14.45-15.00 Break 15:00-16:30 Interactive Roundtable Session: Building the Transformational Government Framework 16:30-16.45 Conclusions and Way Forward

  9. Conclusions

  10. OASIS TGF Technical Committee meeting 10th December • - members only • References: • TC Website • www.oasis-open.org/committees/tc_home.php?wg_abbrev=tgf • Wikipedia • http://en.wikipedia.org/wiki/Transformational_Government • LinkedIn Group • http://www.linkedin.com/groups?mostPopular=&gid=3677772 • Contact:johnaborras@yahoo.co.uk Way Forward

More Related