CLEC Conference Call Series

1. CLEC Conference Call Series Focusing on Calls to Qwest June and July, 2005

2. Purpose & Topics Purpose: These calls are designed to convey information and insights related to the local service request provisioning process and the calls into the Qwest Call Handling Centers. They are intended for those who perform the work to assist them in their day to day work activities. Our hope is to share information that can be beneficial to your company. Topics: • Pre-order Validation CSR (Customer Service Record) • Virtual CSR • Pre-order Validation Address Validation, Feature Availability, Telephone Number Reservation, LSR Help and Circuit Validation • Resend Notices • Reject Requests • Loss Report Requests • Jeopardy Issues • Calls to QCCC • Unbundled Loop • DSL Connection • Summary & Feedback

3. Pre order Validation - CSR • What is it? CSR validation displays USOCs and associated FIDs that an end-user currently has or, for POTS products, will have once any pending service orders have posted (VCSR). • What are the benefits to CLECs? CSR look ups allow for accurate LSR submission which would reduce the number of rejects and calls into the center. It is also a way to validate that Qwest is billing for the services and features CLECs have ordered for their end-users. • Where is it in the PCAT? This is found in the Pre-Ordering Overview under the bordertown table and in the Ordering Overview under the Service Request Preparation section.

4. Pre order Validation – CSR – Frequent Q & A Q: I submitted an LSR for disconnect on an account and then cancelled it. The DISC header still appears on the CSR months later. How do I remove it? A: Place a call into the call handling center to have the indicator removed. (Sent MCC to center to remind them to remove DISC indicator when cancel DISC order) Q: The CSR does not have all the DID ranges on it that I need to submit my LSR. Some are missing. How can I get those added so I can place my order? A: This can be caused when the CSR is too large for IMA to retrieve the entire CSR or if all the service orders have not updated the CSR. CLECs can obtain a manual CSR by calling the CSR Hotline at 800-497-7539 or fill out the CSR Request Form (link in the CSR section of the Pre-Ordering Overview) and fax it to us at 520-439-0910. CLECs can also opt to use the FTP process, place order and drop LSR to manual handling and indicate what is missing from the CSR. If, during your review of the CSR, you identify incorrect information, there are two options available to resolve the discrepancies: Enter a "Y" in the Manual Indicator field of the Local Service Request (LSR) and explain the discrepancies in the Remarks field, e.g., Conversion as Specified, end-user added fifth line 612 253-1234 on 6/29/02 - CSR only shows four lines. Prior to LSR submission, open an escalation ticket with the Interconnection Service Center (ISC) (telephone number 888-796-9087 or fax 888-796-9089). If this option is selected, you should recognize that the ticket may still result in a manually handled request because Qwest may not be able to provide a current CSR in time to meet your needs. Q: How can I issue my LSR when the CSR is not updated yet? I’ve been told it can take 5-30 days to update and I can’t wait. A: CLECs canutilize Virtual CSR for POTS type products. If request is not for a product that utilizes virtual CSR, CLECs can populate the CIP and CSO fields. Or placing a remark on the LSR with the pending order number allows the LSR to fall to manual handling and allows the center to use any pending or non-posted orders as a type of CSR. (This is found in LSR LSOG)

5. Pre order Validation – CSR – Frequent Q & A (continued) Q: The BTN is needed to retrieve the CSR. How can I get this? A: You do not have to have the BTN to retrieve a CSR. You can retrieve CSRs by any working telephone number on the account. Q: The CSR has not posted and I need to issue a disconnect order today. What can I do? A: Utilizing Virtual CSR for POTS type products will allow you to issue the LSR. If request is not for a product that utilizes virtual CSR, you can still issue your LSR and have your request processed. Q: I want to port a number and cannot locate a CSR. When I call the telephone number it goes to a Qwest mailbox so the number is working even though the disconnect order has completed. How should I do this? A: Qwest voicemail boxes are not always disconnected on the same day the dial tone service is. If the disconnect order is completed, a new service request (ACT=N) is required to reestablish service.

6. Virtual CSR • CLECs seem to be confused about VCSR eligibility, rules surrounding the importance of due date selection, and how due date is used to obtain a Virtual CSR at order time. • Virtual CSR is only applicable to existing POTS accounts. • During PreOrder, CLECs need to make sure when they request a CSR, and they want the pending order information combined in the CSR, that the CSR date encompasses the due date of the order. • During LSR submission, CLECs need to make sure that the due date on their request encompasses the due date of the pending order. • This information is located in the Pre-Ordering Overview, and Ordering Overview PCATs.

7. Virtual CSR - Frequent Q & A Q: What is Virtual CSR? A:A Virtual CSR is a normal CSR combined with pending service orders for the same account. A VCSR shows what the CSR will look like after the pending orders post. The VCSR logic applies to POTS CSRs only. Q: Is Centrex to POTs eligible for Virtual CSR? A:No. The current CSR must be POTS to be eligible for VCSR. Q: How can I issue my LSR when the CSR is not updated yet? I’ve been told it can take several days to update and I can’t wait. A: Use VCSR to view the CSR with pending order activity. VCSR is built from the N order when a CSR is not built yet. Q: The CSR has not posted and I need to issue a disconnect order today. A: VCSR allows a disconnect order to be issued before the pending order posts. Due date of the disconnect must be a later date than the pending order. Q: Is Unbundled Loop eligible for VCSR? A: No. When converting from POTS, the POTS CSR is eligible. The Unbundled CSR is not eligible after conversion.

8. Pre order Validation – Address Validation • What is it? It’s a pre-order function that allows you to validate that your end-user’s service address is valid in our databases and in a Qwest serving area. • What are the benefits to CLECs? It ensures that we are providing service to the correct location. Validating your end-user’s address to an exact match in pre-order will reduce the risk of your request being rejected back to you. • Where is it in the PCAT? Pre-Ordering Overview, it begins with the 4th paragraph under the Implementation heading.

9. Pre order Validation – Address Validation – Frequent Q & A Q: How do I format my address for a hit; do I need “th” after the number? A: Yes you need the “th” (also called ordinal) in all states except Utah. Utah uses a grid system for addressing. If your address is in Washington or Oregon, you may need to try it both ways. Q: Who can help me validate a descriptive address? I never get a hit. A: Descriptive addresses should be formatted using the following example: • CALA = NE • ADDR = @ Fullerton • AHN = 1430 • Community = Fullerton. • Your response my be returned with a comma (,) instead of an “@” (at sign) Q: I’ve formatted the address as you have instructed, however, I still get SAG INFO ONLY and I shouldn’t. I know there is working service at the address because it belongs to us. What should I do? A: You can also perform your address validation by using telephone number of the working service to see how the address is formatted on the CSR. SAG ONLY means the address is valid in our databases, but the en-user’s service is not being provided by Qwest reale or interconnection services. Q: My customer’s address is 5100 U S HWY 27, I’ve verified it with them 3 times to be sure, but I cannot get a match. Can you help? A: With our recent conversion to LFACS AN, when “highway” or “HWY” is the street name, it must be spelled out. For example: 5100 U S Highway 27. If “highway” or HWY is the thoroughfare (street type), then the abbreviation HWY is used. For example: 123 Boulder Hwy.

10. Pre order Validation – Service Availability • What is it? Allows you to confirm that products, services, and/or long distance carriers requested by your end-user are offered at the end-user's location. Using your Interconnection Agreement, area code, prefix, and the state identifier, IMA identifies available services. IMA Service Availability does not provide information at the switch level. For information regarding features available at a switch level, refer to the InterCONNection (ICONN) database located on the Qwest.com web site. • What are the benefits to CLECs? This ensures that the services and features you ask for on your LSR can be processed and provided to your customer. It reduces LSR rejects for invalid feature or service requests. • Where is it in the PCAT? Pre-Ordering Overview

11. Pre order Validation – Feature Availability – Frequent Q & A Q: I’m selecting a PIC and LPIC of XXXX and are being told those are not valid selections. I know they are, how can I enter them on my LSR? A: If you’ve validated the selections are correct, mark the PIC and LPIC fields with NONE, and then place a “Y” in the MANIND field and remark on the order with the correct PIC and LPIC codes. This will ensure your LSR is manually handled. Q: When I perform a validation for a feature I’m given a message of not available in the switch. I know it is available because I have it on other services in the same switch. What should I do? A: For information regarding features available at a switch level, refer to the InterCONNection (ICONN) database. Some wire centers have more than one switch and not all features are available in all switches, even within the same wire center. Q: I’m issuing an LSR with an activity type of “C”. I’m just changing the PIC /LPIC but it won’t allow me to submit until I enter an APTCON. It’s just a change order why do I need an APTCON? A: For PIC/LPIC change only requests, use ACT=C and LNA=P. There should not be USOCs in the feature detail section. It is possible, if there is an action code on a line USOC in the feature detail section that the system is reading your request as if you were adding a new line. Remove entries from the Feature Detail Section and resubmit.

12. Pre order Validation – Telephone Number Reservation • What is it? Functionality that allows CLECs to reserve up to nine TNs at a time for new service requests. • What are the benefits to CLECs? Allows them to provide their end-user with a potential telephone number before their LSR is submitted to us. • Where is it in the PCAT? Pre-Ordering Overview

13. Pre order Validation – Telephone Number Reservation – Frequent Q & A Q: How do I reserve a block of DID numbers? A: The PBX PCAT says, “DID Trunk requests must be reserved by filling out the DRS (DID Resale) form”. See the Service Detail section of the DRS LSOG for requirements. Q: I need to reserve 100 telephone numbers. How do I perform this function? A: As referenced earlier IMA has limitations on the number of telephone numbers that can be reserved. Should you require more than 9 telephone numbers to be reserved, please call the call handling center. Q: What entry do we put on the LSR to hold the number? A: Qwest does not guarantee telephone numbers until they are activated and working. An entry to hold the number is not required. Q: How long can we hold the number? A: IMA will hold a telephone number in reservation for 30 days before returning the number to the pool. An LSR must be submitted within the 30 day period.

14. Pre order Validation – Help me Submit an LSR • What is it? Pre-Order validation consists of a set of activities CLECs perform in conjunction with placing a service request for Unbundled Loop, UNE, or Resale services. Pre-Ordering functions are: • Validation of: • Addresses • CFAs • Meeting Point Billing • NC/NCI Codes • Raw Loop Data • Review of CSRs • Reservation of TNs • Facility Availability • Service Availability • Qualifying Loops • Integrated Services Digital Network (ISDN) • Unbundled Asymmetric DSK Compatible Loop • Qwest DSL • Schedule Appointments

15. Pre order Validation – Help me Submit an LSR (continued) • What are the benefits to CLECs? Avoids unnecessary errors and/or delays of your requests. • Where is it in the PCAT? The first three paragraphs of the Pre-Ordering Overview explain pre-ordering activities.

16. Pre order Validation – Help me Submit an LSR – Frequent Q & A Q: I need help with a USOC. Can you tell me which USOC I need to use for my call forwarding? The USOC I thought I needed was not available in the switch? A: See pages 8 & 9 (InterCONNection database) Q: How do I request a DMARC to be moved? A: PCAT=Unbundled Local Loop - Valid LSR ACT types are: M = Inside move - Network Interface Device (NID) move,  LSOG=Local Service Ordering Overview.  A NID move for Unbundled Loop is accomplished by submitting an LSR with ACT=M, mark for MANUAL HANDLING with very specific instructions in the RMK section. Q: Where can I find the EAS charges for the state of Oregon? A: Rates can be found in the Statement of Generally Available Terms & Conditions (SGAT), the state specific tariff, or your Interconnection Agreement. Q: Can I do a conversion on a shared loop service? A: Line Sharing/Shared Loop cannot be requested on a resold account. Qwest retail must provide the POTS service. Additional information can be found in the Line Sharing/Loop Splitting PCAT. Q: I’m setting up a MEL service and need to know if I need local or long distance and how do I select that on my LSR? A: In the MEL PCAT, the 3rd paragraph informs of the difference between a Local MEL and a Long Distance MEL service. If the service is terminating at a local number, it is a Local MEL. If the service is terminating at a long distance, 800 WATTS telephone number, it is a Long Distance MEL service. Distinction on the LSR is made by the USOC you select for your service and those are listed in the MEL PCAT.

17. Pre order Validation – Circuit Validation • What is it? Circuit Validation, or CFA Validation, presents your valid CFAs including both available and assigned connecting facilities. • What are the benefits to CLECs? Allows them to see if a circuit is in use to avoid rejects once the LSR is submitted. • Where is it in the PCAT? Information regarding CFA Validation can be found in the Unbundled Loop PCAT, Pre-Ordering Overview and IMA User’s Guide.

18. Pre order Validation – Circuit Validation – Frequent Q & A Q: Is this circuit in use? A: In the IMA User Guide, the section titled Retrieving a partial CSR by WTN section explains how to pull up a CSR by using a circuit ID. Q: I issued a disconnect, now how do I clear it? A: Placing a disconnect order will clear the slot. The disconnect order has to complete before the slot can be reused. Q: How do I get the BTN when I only have a circuit number? A: In IMA Pre-Order, CSR retrieval will allow you to input the ECCKT (Circuit ID) to obtain the BTN. Further details of how to do this are in the IMA User’s Guide in the Selecting available CFA units section . Q: Can I get a CFA validation? A: You can do CFA validation in IMA Pre-Order by selecting the CFA Validation option under Pre-Order in the IMA tool bar and input the required fields. Step by step instructions are documented in the IMA User’s Guide. Q: I need help disconnecting a circuit. How do I populate the LSR? A: PCAT = Unbundled Local Loop - Valid LSR types are: D = Disconnect.  For definitive guidelines on filling out the forms, refer to the appropriate FormPreparation Guide(s) at  http://www.qwest.com/wholesale/clecs/lsog.html.   You   can also double-click any field name (on all forms, except Hunt Group   Information) to view help on filling in the field.

19. Resend Notices • Qwest receives many requests to re-send notifications that have already been sent. You can reduce the time you spend with Qwest accessing these notices yourself. • If you need to view previously sent notifications, rather than calling Qwest, you should first go to the IMA Main Menu, select Pre-Order/Order/Post Order. • A new window titled Interconnect Mediated Access will display. • Select PostOrder and from the pulldown. • Then select LSR/BRC (Local Service Response/Bulk Request Notice Inquiry to view notices. • Queries can be made by entering the LSR ID or by selecting a specific Notice Type.

20. Resend Notices (continued) Detail regarding Viewing notices for a service request can be found in the IMA User’s Guide at http://www.qwest.com/wholesale/ima/gui/document.html or in Product web-based training - Post Order modules.

21. Resends – Frequent Q & A Q: Why didn’t I receive my FOC or Reject notification? A: The notice may not have been sent yet. There are different timeframes established for the sending of each notice type. • FOC - Qwest's Service FOC and Installation Interval Guidelines are defined in the Service Interval Guide (SIG) located at URL http://www.qwest.com/wholesale/guides/sig/index.html • Rejects - Qwest must send Reject Notices within 12 business hours of receiving a valid request in IMA and 24 business hours of receiving a valid request in Fax Gateway. The notice may have been sent but not yet received by you due to transmission issues experienced by either Qwest or your system.

22. Resends – Frequent Q & A (continued) Q: I don’t think I received a particular notice. How can I tell? A: You can check for notices in the LSR/BRC Notice Inquiry of IMA Post Order. The following notices can be queried based on what your company has selected to receive. Selections can be made by LSR ID and Notice Type: BCN (Billing Completion Notice) Error Bulk Jeopardy Completion PSON (Pending Service Order) Confirmation (FOC) Reject

23. Reject Requests Qwest receives many calls that are regarding rejects.

24. Reject Requests (continued)

25. Reject Requests – Frequent Q & A Q: Where do I find a valid list of reject reasons that Qwest sends Reject Notifications for? A: Refer to the Ordering Overview PCAT in the Error and Rejection Notifications section athttp://www.qwest.com/wholesale/clecs/ordering.html

26. Loss Notification & Loss Report Questions Q: What are they? A:A loss notification is a notification to an LSP (Local Service Provider) stating that their end user has chosen a different LSP. A loss report is a report to an LSP (Local Service Provider) stating that their end user has chosen a different LSP. The report is configured as a total days activity. The notification also provides a set of data so the LSP can identify the end user. Q: How are they delivered? A:Aloss notification has to be subscribed to by the CLEC. This can be done through the Wholesale Systems Help Desk. The CLEC is only eligible if they currently have use IMA profile. The CLEC is not required to submit LSRs through IMA to subscribe to this notification. • The notification can be delivered through EDI, FAX, EMAIL, or FAX and EMAIL. • The notification is delivered to the subscribing CLEC as soon as the service order is either cancelled or completed for each Working Telephone Number (WTN) A loss report has to be subscribed to by the CLEC. This can be done through the Wholesale Systems Help Desk. All CLECs are eligible to receive Loss Reports if they subscribe. • The reports can be delivered through FAX, Flat File, or Service Delivery Gateway (SDG). • The reports are delivered to the subscribing CLEC early each day and contain all of the service orders that were cancelled or completed the previous day.

27. Loss Notification & Loss Report Questions (continued) Q: What products are they reported for? A: Both loss reports and loss notifications provide information for following products: • Resale • Unbundled Loop • Unbundled Switch • Interim Number Portability • Unbundled Network Elements Platform (UNE P) including QPP accounts converted from UNE P • Line Sharing • The Loss Report and Notifications are based on the actual product type on the account when the CLEC loses the Working Telephone Number not on the product shown on the LSR associated with the Loss. • LNP, Line Splitting, and Loop Splitting are not reported on. Q: Where is it documented? A:Loss Notifications can be found in the PCAT under Local Solutions, Resale-Non Facility Based, Provisioning and Installation Overview, Loss Notifications. http://www.qwest.com/wholesale/clecs/provisioning.html Loss Reports can be found in the PCAT under Local Resale-Non Facility Based, Billing-Additional Output, Loss and Completion Reports, Loss Report. http://www.qwest.com/wholesale/clecs/output.html

28. Loss Notification & Loss Report Questions (continued) • Loss Notification The loss notification provides the CLEC the following information: • CLEC ID identifies the losing CLEC (CCNA) • Specific Number to Identify the Loss Notification (TRAK ID) • The date and time the notice was sent (C/T SENT) • Account Telephone Number (ACCTNO) • PON Number that was used by the winning LSP (PONW) • Order Number that was used by the winning LSP (ORDW) • Working Telephone Number or Circuit ID that was lost (WTN or ECCKT) • This will be one or the other not both • Voice Telephone Number (VTN) • Only applicable with Line Sharing • Terminal and DID number (TERS/DID) • The completion date of the service order (CVD)

29. Loss Notifications and Loss Report Questions (continued) This is a sample of what an email Loss Notification would look like: From: Interconnect@qwest.com [mailto:Interconnect@qwest.com] Sent: Friday, April 15, 2005 12:23 PM To: Brown, Joe Subject: Line Loss Summary WTN: 503-555-4244 Line Loss Notification ######## Administration Section ########################################### CCNA TRACK-ID- C/TSENT--------- Z99 818595912 04/13/2005 19:19 ######## Provider Notification Detail Section ############################# NT ACCTNO---------- PONW--------- ORDW----- A 503-555-4242-909 LR40805004 C22010101 WTN--------- TERS/DID CVD------- VTN ECCKT 503-555-4244 04/13/2005

30. Loss Notifications and Loss Report Questions (continued) Loss Reports • Loss Reports provide the CLEC the following information: • Name of the CLEC and the Report Type • Date the Report was sent (Date of Report) • Account Telephone Number (ACCT NUMBER) • Customer Code of the Account Telephone Number (CUS CODE) • Order Number of the winning CLEC (ORDER) • The PON Number of the winning CLEC (PON) • Completion Date of the Service Order ( COMP-DATE) • An indicator that it was an external loss (LOSS INDICATOR) • NOTE: An External Loss is defined as a loss that is not requested by the CLEC of record on the account • NOTE: This will always be populated with an E for External • Working Telephone Number or Circuit ID that was lost (WTN) • NOTE: This field is used for either the Working Telephone Number or the Circuit ID • The Terminal or Direct Inward Dialing (DID) Number (TER) • NOTE: This field is used for either the DID or TER number • Name and Address of the end user (NAME/ADDRESS)

31. Loss Notifications and Loss Report Questions (continued) This is an example of a Loss Report:

32. Loss Notifications and Loss Report Questions (continued) Q: Where else can I find my Loss Information besides the Notification and Report? A: IMA Query Screen • Available to anyone who has access to the IMA GUI • Contains information on Line Losses for 6months. • Search by a sub set of information that is found on the Loss Notification. • The Account Telephone Number (ACCTNO) • Working Telephone Number or Circuit ID (WTN or ECCKT) • Order Number (ORDW) • PON Number (PONW) • Completion Date (CVD) • The unique ID for each Loss Notification transaction. (TRAK ID)

33. Loss Notifications and Loss Report Questions (continued) The query screen provides the same information as the Loss Notification

34. Loss Notifications and Loss Report –Questions (continued) What is the process when I do not know if I own an account? If the last known ownership date is less than 6 months ago • Use the IMA Query Screen to search for the Line Loss • If the Line Loss is still not found, contact the Call Center If the last known ownership date is greater than 6 months • Contact the Wholesale Systems Help Desk to request a resend of the loss report. If these steps are not followed in this order, the Call Center will refer you back to the Wholesale Systems Help Desk.

35. Jeopardy Issues • Within 72 hours of the initial facility jeopardy notice, either an updated jeopardy notification with more specific details of the jeopardy condition or an FOC advising of the DD will be sent to you. If an updated jeopardy notice is sent, Qwest will also send a FOC advising you of the DD Qwest can meet when the RFS Date is known. (CLECs will not get a phone call from Qwest after 72 hours regarding the status of a Delayed Order). This information is found @ http://www.qwest.com/wholesale/clecs/provisioning.html under the heading “Jeopardy Notice Timeline”.

36. Jeopardy Issues (continued) • Jeopardy Resolution Responsibilities information is also found in the Provisioning section of the PCAT http://www.qwest.com/wholesale/clecs/provisioning.html (same URL as above). In the paragraph immediately preceding the last paragraph in the Jeopardy Resolution Responsibilities section, there is a downloadable document. Just click on “Jeopardy Data” to display lists of Jeopardy codes & their User Friendly Descriptions. • Non- Designed Initiative – What would it take to make them clearer? Qwest understands that the CLECs are confused about Non-Designed jeopardies. Qwest will begin to work on researching if there is a way to clarify Non-Designed Jeopardies, e.g. CO, SO, etc.

37. Jeopardy Issues – Frequent Q & A Q: When will CLECs receive additional information following the initial facility jeopardy notification? A: Within 72 hours of the initial jeopardy notice, either an updated jeopardy notification with more specific details of the jeopardy condition or a FOC advising of the DD will be sent to you. If an updated jeopardy notice is sent, we will also send a FOC advising you of the Due Date that Qwest can meet once the RFS Date is known. Q: What is the difference between a Critical Date Jeopardy & a Due Date Jeopardy? A: In response to a concern by the CLEC community, Qwest identified Critical Date jeopardies which indicate that a Critical Date prior to the DD is in jeopardy. Critical Date jeopardies can be ignored by you. These are identified in the Jeopardy Data download in the column “Is Due Date in Jeopardy?” with a “NO” in the column (see previous page for URL & instructions on how to locate the downloadable Jeopardy Data document.

38. Jeopardy Issues – Frequent Q & A (continued) Q: Why isn’t a jeopardy notification sent when the Due Date is going to be missed? A: In most cases, the CLEC tester will already be on the phone with the Qwest tester & will be made aware of the jeopardy condition. The customer will receive the jeopardy notice after 6 PM Mountain time. If the customer needs to know the status of an order on DD, they should call the Qwest test center. The automatic jeopardy notifications are sent at 6 PM Mountain time so that jeopardy notifications are only sent when the jeopardy condition could not be cleared prior to 6 PM mountain time (this resulted from a CMP concern). • QCCC – 866-549-3846 for UBL, UDF, Unbundled Switch, Unbundled Feeder Loop, UDIT • DSC (Designed Service Centers) - 888-678-7070 for EEL, LMC, Resale

39. Jeopardy Issues – Frequent Q & A (continued) Q: How does the CLEC check a status on their order which follows the design flow? A: CLECs should check with their internal testing team first to verify status. Qwest’s test center toll free telephone number is provided on the DLR (Designed Lay-out Report), if the CLEC has chosen to receive a DLR. Q: Why doesn’t the initial facility jeopardy notification contain more details? A:When the jeopardy notifications are sent it is similar to ordering an item and being told that it is currently “out of stock”. The business does not provide additional details at that time. Qwest has documented that we will provide either an FOC or an updated jeopardy notification within 72 hrs from the initial jeopardy notification.

40. Jeopardy Issues – Frequent Q & A (continued) Q: How can a CLEC avoid a delay when “authorization” is needed on Loop Requests? A: When a Loop order (Unbundled Loop, Line Sharing or Line Splitting) is delayed for Bridged Tap/Load Coil removal, a jeopardy notification is sent to request authorization if the authorization is not shown on the LSR. By utilizing the prequalification tools provided to CLECs via IMA, the CLEC is able to determine if SCA=Y is required up front If you choose to authorize Bridged tap/Load coil removal, you can enter Y in the SCA (Special Construction Authorization) field on your Loop requests. This indicates authorization has been agreed to at the time the request is placed and can avoid delays if authorization is needed and was not indicated on the LSR. The rate for conditioning is located in the SGATs at URL: http://www.qwest.com/about/policy/sgats/. Select the state you want and Exhibit A .

41. Calls to the QCCC Qwest CLEC Coordination Center (QCCC) functions for Unbundled Loop: • Questions or problems related to Unbundled Loop Installation. • To inquire about testing information provided on Unbundled Loops where 'Basic Installation with Performance Testing', 'Basic Installation with Cooperative Testing', or 'Coordinated Installation with Cooperative Testing' was selected as the installation option on the LSR. • To accept the Unbundled circuit. • Warranty service where technicians will work to resolve any maintenance issues for 30 days after installation.

42. QCCC – Frequent Q & A Testing Information • If the CLEC would like verbal testing results they must request 'Basic Installation with Performance Testing', 'Basic Installation with Cooperative Testing', or 'Coordinated Installation with Cooperative Testing' as their installation option on the LSR. With these options, the QCCC will provide verbal testing results in addition to calling the CLEC on the due date to obtain acceptance of the circuit. • For full details regarding the different installation types see the Unbundled Local Loop - General Information PCAT. Changing Test Type • If the CLEC wishes to change the installation option from 'Basic' to 'Basic with Performance Testing', Basic Installation with Cooperative Testing', or 'Coordinated with Cooperative Testing', they must submit a SUPP to the LSR with required minimum of 3 days interval between the day the SUPP is submitted and the Due Date on the SUPP.

43. QCCC – Frequent Q & A • The ISC receives a large volume of calls each month from CLECs asking for individual QCCC Tester's contact information. The QCCC handles all unbundled loop product installations and should be contacted directly for assistance with installations. • The QCCC will not give out individual Tester's contact information, rather a QCCC representative will assist the CLEC directly when answering the QCCC Center queue. The following information is available in the Wholesale>Customer Service>CLECs and Resellers> Wholesale Customer Contacts web page. • QCCC - 866-549-3846. Hours of Operation: Monday - Friday 6:00 AM to 8:00 PM Mountain Time

44. Unbundled Loop Q & A We do receive some very vague questions for Unbundled Loop information such as: Q: I need help understanding what to input on some fields on my LSR. A: For definitive guidelines on filling out the forms, refer to the appropriate Form Preparation Guide(s): http://www.qwest.com/wholesale/clecs/lsog.html You  can also double-click any field name to view help on filling in the field. Q: I am having problems with system errors in IMA. A: Contact the IMA helpdesk

45. Unbundled Loop Q & A (continued) Q: How do I get information about the DMARC? A: If you require binding post information, your technician may call Qwest's Repair Department. If available, Qwest will provide demarcation binding post information for Design facilities. • See the Maintenance and Repair Overview PCAT, Demarcation Points Section. Q: I want to know if a circuit that belonged to me has been lost to another provider A: Check the Loss report that is generated daily and delivered to a single point of contact in your organization. Any problems with receipt or data within the Loss report should be communicated to the IMA helpdesk.

46. Qwest DSL Issues Q: The CLEC is calling for the VPI/VCI information. Where can the information be found? A: The first step should be to check with the Internet Service Provider (ISP). The ISP has access to QHOST and can find this information using this tool. Q: What happens if the CLEC sends in a Supplemental version to an LSR on the due date for Qwest DSL? A: Qwest will begin processing Qwest DSL changes at approximately 5:00 a.m. on the due date. If any changes are made to the Qwest DSL service after this work has begun, this may cause a Qwest DSL outage. Refer to the Ordering Overview PCAT for information on submitting supplemental service requests. Q: Will there be Qwest DSL downtime when converting an account with Qwest DSL service? A: It is documented in the Qwest DSL PCAT’s that “Uninterrupted or error-free service is not guaranteed.” This reference may be found in the following three Qwest DSL PCATs. • Qwest Digital Subscriber Line (Qwest DSL™) with Qwest Platform Plus (QPP™) • Unbundled Network Elements Platform (UNE-P) with Qwest Digital Subscriber Line (Qwest DSL) • Resale – Qwest Digital Subscriber Line (Qwest DSL)

47. Summary Thank you for joining the CLEC Conference Call today. Hopefully we have provided information and insights related to the LSR provisioning process and the calls into our Call Handling Centers. We hope this information has been beneficial to you.