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Call recording of RingCentral

Call recording with RingCentral

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Call recording of RingCentral

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  1. Call recording of RingCentral Anirban Sen Chowdhary

  2. RingCentral provides various service and feature in the space of cloud communication. Call recordings is an important part of every voice communications service and RingCentral provides this service from RingCentral ’s mobile, desktop and web applications.

  3. The Call recordings capability of RingCentral provides the availability of call recordings for retrieval and streaming playback via the API which easily enhance the all capabilities provided by RingCentral. For example, analyzing recording voice communications to enhance customer interactions, responding to inquiries etc are some of the examples of it's use cases.

  4. RingCentral provides Call recordings APIs which can be found here (in API explorer) and it support streaming playback as using HTML5 audio which means It is possible to playback a RingCentral call recording with using an HTML5 audio element without downloading and hosting the audio file. Call recordings can be in MP3 or WAV format. We can Embed Call Recordings in a Web Page and can use HTML5 supported browsers and the <audio>tag in a web page.

  5. The Call recordings APIs uses call log API for query to retrieve information on calls with recordings. If you see the APIs below: /restapi/v1.0/account/accountId/recording/recordingId The API returns call recordings by ID(s) The app permission required is ReadCallRecording

  6. The APIs are protected by RingCentral OAuth services that authenticate the users with login and single sign on facilities specially in the case of 3rd party which uses these RingCentral APIs.

  7. We can also call the Recording API endpoint and retrieve the media directly by creating following format manually : https://media.ringcentral.com/restapi/v1.0/account/{account-Id}/recording/{recording-Id}/content This url we will generally get from the response of Get User Call Record API in contentUrisection as hypermedia links.

  8. RingCentral provides APIs for simple and detailed call log records from API calls. While the call is ongoing, the recording will not be available for retrieval, even if the recording id is present in the Call Session Notification event. There is usually a delay of 30 seconds for completed calls before we try to retrieve the call logs using the GET request.

  9. Thank You

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