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Why do you need Call Recording?

Why do you need Call Recording?. Quality Assurance Regulatory Compliance Dispute Resolution Sales Verification Staff Training and Development Safety and Security. Features of Replay AVA. Clients specify which extensions to record 100% software solution

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Why do you need Call Recording?

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  1. Why do you need Call Recording? • Quality Assurance • Regulatory Compliance • Dispute Resolution • Sales Verification • Staff Training and Development • Safety and Security

  2. Features of Replay AVA • Clients specify which extensions to record • 100% software solution • Fully scalable; priced by number of extensions to be recorded • Web interface allows password-protected remote access to calls • Easily find recordings with TAPIT’ flexible search capability (by date/time, extension, employee name, caller ID, dialed number, etc.) • Download or e-mail recordings for future reference • Works with Avaya Communication Manager and AES • Ability for Supervisors to “listen in” to live calls • “BEEP” insert clearly alerts all parties that this call is being recorded • Automatically archives recordings for future storage • Automatically deletes recordings at predetermined intervals

  3. This “station side”, 100% software solution records phone calls by interfacing to the Avaya Communications Manager via Application Enablement Services (AES). Recorded conversations may be listened to LIVE, or retrieved at a later time using Tapit Web Reports. AES Application Enablement Services Communications Manager Stations (extensions) Replay AVA Server Tapit Web Reports(users can search and listen to voice recordings using Call Accounting reports) Clients(users can listen LIVE to voice recordings)

  4. Search for calls Recorded voice files can be accessed via Tapit Web Reports.For example if you would like to listen to a phone call for extension 101, made on 1/30/2008 between 10:00 AM and 11:00 AM, you simply run the Detail Activity by Extension/Date report with appropriate criteria. Recordings are easily found with TAPIT Web Reports flexible search capability (by date/time, extension, employee name, caller ID, dialed number, etc.)

  5. Click on a desired call record on a detail activity report. Replay Web finds the corresponding voice file and automatically plays the recording. Double click anywhere on the empty space of this slide to continue.

  6. Email Recordings Click on an envelope icon for the desired call record to EMAIL the recording. You can add a comment and send a voice file to the desired recipient.

  7. Download Recordings Click on an down-arrow icon for the desired call record download the recording. You can save it to your PC.

  8. Automatic Archive Voice Files Folder Voice files can be scheduled to be periodically archived from Central Location. Voice Files • Replay can be scheduled to archive: • previous month files on a specified day of a month(i.e. archive files for the previous month, on 28th day of this month, at 1:00 AM) • previous week files on a specified day of a week (i.e. archive files for the previous week, on Sunday of this week, at 1:00 AM) • previous day files at a specified time of a day(i.e. archive files for yesterday, today, at 6:00 PM) Archive Location

  9. Automatic Delete Voice Files Folder Voice files can be scheduled to be periodically deleted from Central Location. Voice Files • Replay can be scheduled to delete: • previous month files on a specified day of a month(i.e. delete files for the previous month, on 28th day of this month, at 1:00 AM) • previous week files on a specified day of a week (i.e. delete files for the previous week, on Sunday of this week, at 1:00 AM) • previous day files at a specified time of a day(i.e. delete files for yesterday, today, at 6:00 PM)

  10. “listen in” to live calls Supervisors can “listen in” to live calls using Replay AVA Client Double click anywhere on the empty space of this slide to continue.

  11. Trisys, Inc. 215 Ridgedale Ave Florham Park, NJ 07932 Tel: 973-360-2300 Fax: 973-360-2222 www.trisys.com Email: sales@trisys.com

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