Overcoming People s Fear of Change By Doug Howardell, SGV

1. 3/22/2012 1 Overcoming People�s Fear of ChangeBy Doug Howardell, SGV 5 min - Ask if people are really afraid of change. Clothes, cars, homes, spouses? 5 min - Ask if people are really afraid of change. Clothes, cars, homes, spouses?

2. 2 Thriving on Change 11

3. 3 Session Objectives Overcoming resistance to change requires three things - Understand the nature of the fear of change Identify the reactions to change Apply the proper tools to promote change 22

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5. 5 The Nature of Fear People don�t fear all change We fear threatening change Change is threatening when it threatens our basic needs Our need to feel some control over our environment Our need to feel that we belong Our need to have our abilities and perceptions taken seriously and not discounted 44

6. 6 Fear of Change at Work When familiar processes change, we fear Loss of power or control Hard learned knowledge doesn�t matter anymore Inability to learn new system Inability to function with new system Won�t be able to keep up with work load Loss of job 33

7. 7 EXERCISE Change Resistance Self Assessment Discussion Questions What does our score mean to this project? What can we do about it? 2 to complete, 2 to discuss2 to complete, 2 to discuss

8. 8 The Nature of Fear We react to threatening change in one of two basic ways We Resist Fight or Flight We Surrender Become the pitiful victim 33

9. 9 The Nature of Fear When we feel threatened we do not fully participate in the change We don�t Learn We are not Creative We don�t take Responsibility We don�t engage in Dialogue Resulting in No Progress 00

10. 10 The Sounds of Resistance �It �ll never work� �We can�t do it that way� �That doesn�t comply with our requirements� �Our auditors will never allow that� �We need to modify the software to do it our way� �That may work for other companies� BUT WE�RE DIFFERENT� 22

11. 11 Exercise Split up into groups Describe the kinds of resistance you have seen in your chapter Be prepared to share with the whole group 1010

12. 12 The Change Acceptance Continuum 33

13. 13 The Reactions To Change To overcome the fear we must recognize the current position in the continuum The change agent can recognize the stage of others People can be taught to recognize their own stage When we know where we are, we can apply the corresponding tools 33

14. 14 What to look for 1. Hidden agenda Attitude - Sullen, suspicious, apathetic Behavior - Conspire, threaten 2. Adversary Attitude - Defiant, arrogant, contemptuous Behavior - Attack 4 Ask- Can some one describe behavior like this they have seen?4 Ask- Can some one describe behavior like this they have seen?

15. 15 What to look for 3. Uncertainty Attitude - Deflective, evasive Behavior - Infringe 4. Emergent Attitude - Cautious, Distant Behavior - Contemplate 4 - Ask- Can some one describe behavior like this they have seen? 4 - Ask- Can some one describe behavior like this they have seen?

16. 16 5. Normal Attitude - Admiring, Cheerful Behavior � Facilitate 6. Abundance / Empowerment Attitude - Joyful, Grateful, Enthused, Compassionate Behavior - Welcome, Liberate What to look for 22

17. 17 First Steps Document where key people are in relation to your change 5 5

18. 18 Stake holder Mapping Exercise Mythical Change APICS has decided to cancel the CPIM process and wants to put the new SCM certification in its place Map your board members 55

19. 19 Tools to Promote Change Communication: The means to- Uncover hidden agendas Diffuse an adversary Reverse detrimental behavior Achievement: The means to- Overcome indecision Feel empowered 33

20. 20 Communication Definition The intentional, harmonious translation, exchange and recreation of experience 22

21. 21 Tools to Promote Change Tool for Stage 1 - Hidden Agenda Idea Mining Discover and be clear about who you are and what your idea is First be clear in your own mind Introduce your idea. Speak without offending Listen without defending 3 3

22. 22 Tools to Promote Change Idea Mining (con�t) Find out what is needed or wanted to gain support �What do you need or want to support this idea?� Repeat back what they say See to it that those needs are included in your plans Make an agreement about who will do what when 33

23. 23 Tools to Promote Change Tool for Stage 2 -Adversary Beach ball communication Move off your position first You�re not giving in nor agreeing Re-create the opposing position Capture the words and the spirit Continue until you�re sure they know you understand their position Invite them to try the same thing, to see your position 00

24. 24 Achievement Definition Being able to produce results valued by the group 11

25. 25 Achievement�s Role In Overcoming Fear Knowing you can produce valued results is the key to overcoming fear of change To achieve you need certain self-perceptions & skills 22

26. 26 Prerequisites For Achievement Self-Perceptions Capability Significance Control over own environment / Responsibility Skills Organized, systematic thought & planning Judgement of appropriateness Communication 33

27. 27 Tools to Promote Change Tool for Stage 3 - Uncertainty Goaltending Commit to a goal of moderate risk Select something in the areas of discomfort Visualize the goal completed Create a complete picture of what it�s like when you�re there Looking backwards, identify the steps it took to get there Create the plan and start to work it 55

28. 28 EXERCISE Individually go through the Goaltending process Select any area of your life you want You will not have to share your results unless you choose to You have 10 minutes It doesn�t have to be perfect 1010

29. 29 Tools to Promote Change Tools for Stages 4 - Emergent The Road Map To Achievement Build Trust of Self Identify, acknowledge and affirm your strengths Focus on Your Purpose Identify your vision, values and purpose Allow Ideas To Emerge See what is needed. Take action involving moderate risk.

30. 30 Tools to Promote Change Tools for Stages 4 - Emergent The Road Map To Achievement Commit To Goals Create plans to accomplish your goals Affirm & Visualize your success Create a word level & picture level affirmation Take Action Take small steps every day

31. 31 Tools to Promote Change Tools for Stages 4 - Emergent The Road Map To Achievement Respond to the feedback Make mid-course corrections Persevere Don�t give up in the face of minor set backs Acknowledge the results Tell the truth about the outcomes Thank your sources Treat yourself

32. 32 The Nature of Success When the fear of threatening change subsides We fully participate in the change We Learn We are Creative We take Responsibility We engage in constructive dialogue Resulting in Rapid Progress

33. 33 Discussion Questions Why is the roadmap to achievement important? How would you apply it? On yourself? On others?

34. 34 Major Points To Remember People don�t fear all change Change is threatening when it threatens our sense of inclusion Identify the stage in the Continuum In yourself or in others Identify and apply the corresponding tool

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