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CG&GC - 2009 Authorized Service Partner

CG&GC - 2009 Authorized Service Partner. Mihaela Cunesteanu TS Channel Services M anager - Romania. HP Service Specialists. Authorised Service Partner Maintenance Services Delivery. Professional Services Partner Value-added Services Delivery. Gold PP Service Specialist.

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CG&GC - 2009 Authorized Service Partner

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  1. CG&GC - 2009 Authorized Service Partner Mihaela Cunesteanu TS Channel ServicesManager - Romania

  2. HP Service Specialists Authorised Service Partner Maintenance Services Delivery Professional Services Partner Value-added Services Delivery Gold PP Service Specialist Service Sales Specialist Gold PP PP Proximity Partners 2009 Service Specialisation How all comes together Long-term relationship Opportunistic HP confidential

  3. HP Service Specialists Service Sales Specialisation • HPS sales program to promote HP Services • Not only HP accredited Specialist to sell HP Care Pack Services, but recognised as Gold Preferred Partner • Enjoy enhanced HPS benefits • Prerequisite for status as Service Delivery Specialist (ASP or PSP) HP confidential

  4. HP Service Specialists Authorized Service Partner - definition • HP’s Gold PP to sell and provide HP warranty & Care Pack Break-Fix service delivery • ASP Product tracks • Commercial Clients (PC, Workstation, Notebook) • Commercial Server & Storage (ProLiant Server, commercial storage product range) • Commercial Printing (LaserJet Product range, including Mono and Color Laser Printer, MFP) • Edgeline Printing (Edgeline MFP Printer) • DesignJet • Consumer Printing • Enterprise Server (BladeSystem) – NEW! • Enterprise Server & Storage NEW!

  5. HP Service Specialists ASP - Training/Qualification Requirements • Documented and agreed HP technical training & certification plan • All DbD technicians to be HP trained & certified as specified in the product track training & certification requirements • All service technicians to be HP trained & certified as specified in the product track training & certification requirements • Min. 2 representatives per company completed web-based HP Care Pack sales training (Exam HP3P_64)

  6. HP Service Specialists ASP - Infrastructure Criteria • Services infrastructure - including suitable call centre, reception for carry-in products, bench and on-site service capability • Event volume to keep minimum service delivery infrastructure in place • Hours of operation: • 13x5: for all products • 24x7: follows the sold HP Care Pack requirement definition

  7. HP Service Specialists ASP – Delivery network

  8. HP Service Specialists Service Specialisation FY09 Authorised Service Partner FY 09 Criteria General Specific • Per track requirements • Certification • HW$ treshold • CP$ treshold • PR% • 2009 Service Sales Specialist status • Signed ASDP/ASP exhibit to the SSP contract Service Sales Specialisation HP confidential

  9. Thank you!

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