Expansion of Audio Communication Monitoring Market to Remain Consistent at 15.7% CAGR by 2028

1. Technological Advancements to aid Growth of Audio Communication Monitoring Market at 15.7% CAGR by 2028 March 2019 Report Id : REP-GB-2862 Status : Published Category : Electronics, Semiconductors, and ICT ©2015 Future Market Insights, All Rights Reserved

2. About Future Market Insights Future Market Insights (FMI) is a premier provider of syndicated research reports, custom research reports, and consulting services. We deliver a complete packaged solution, which combines current market intelligence, statistical anecdotes, technology inputs, valuable growth insights,aerial view of the competitive framework, and future market trends. We provide research services at a global as well as regional level; key regions include GCC, ASEAN, and BRIC. Our offerings cover a broad spectrum of industries including Chemicals, Materials, Energy, Technology,Healthcare, and Retail. We have a global presence with delivery centers across India specializing in providing global research reports and country research reports. FMI is headquartered out of London, U.K., with a state-of-the-art delivery center located in Pune, India. We combine our knowledge and learning from every corner of the world to distill it to one thing – the perfect solutionfor our client. Research Capabilities Sector Coverage             Customized Research Syndicated Research Investment Research Social Media Research Automotive and Transportation Electronics, Semiconductor, and ICT Retail and Consumer Products Industrial Automation and Equipment Chemicals & Materials Food and Beverages Services and Utilities Energy, Mining, Oil, and Gas Customized Research Subscription Information Syndicated Research For detailed subscription information please contact Hari. T (Sr. Manager - Global Business Development) Investment Research T: +44 (0) 20 7692 8790 | D: +44 20 3287 4268 Email: hari.t@futuremarketinsights.com Social Media Research ©2015 Future Market Insights, All Rights Reserved 2

3. Research Methodology (1/2) Systematic Research Approach 1 In-depth secondary research is used to ascertain overall market size, top industry players, top products, industry associations, etc. Research & Intelligence Data Collection Data Filter & Analysis Actionable Insights Business Solution Market profiling 2 PMR formulates a detailed discussion guide to conduct expert and industry interviews     Identifying key opinion leaders Questionnaire design In-depth interviews Coverage across value chain Formulating discussion guide 3 A PMR develops a list of industry players (manufacturers), distributors, retailers and industry experts Primary Research       Key industry experts Channel study Developments Market dynamics Products Conclusions Developing list of respondents B 4 PMR conducts interviews with industry experts, industry players, distributors and retailers SOLUTION Desk Research Data collection      Market participants Key strengths Product portfolio Mapping as per value chain Key focus segments C Company Analysis Data is validated by triangulation method, wherein secondary, primary and PMR analysis contribute to the final data 5 Data validation 6 Data is scrutinized using MS-Excel to obtain qualitative and quantitative insights about the industry Data analysis Primary Research# Secondary Research # Paid Publications#           Linkedin Zoominfo Salesforce Avention Company websites Company annual reports White papers Financial reports Factiva GBI Genios Meltwater 7 PMR delivers industry insights and information in the required format (PDF) Insights   # includes sources of databases ©2015 Future Market Insights, All Rights Reserved 3

4. Audio Communication Monitoring Market Audio communication monitoring analyzes audio conversations and finds structures in interactions and reveals insights provided by employees to clients and customers. This technology is used to extract important business intelligence data to relate it to the strategy for making strategic decisions for the company. Audio communication monitoring solutions generally revolve around the call recording feature. The recording, processing and then analyzing are the parts of the audio communication monitoring market. The global Audio Communication Monitoring market is expected to grow from US$ 1,229.3 Mn in 2018 to US$ 5,294.2 Mn by 2028, expanding at a CAGR of 15.7% in terms of revenue during the forecast period (2018-2028). In this report, the global audio communication monitoring market is tracked in terms of value, and is calibrated to obtain the market revenue estimates. However, the revenue generation from only some specific solution type and lack of awareness among BPOs in some countries, globally, are some of the major challenges that hamper the growth of the audio communication monitoring market. Audio Communication Monitoring Market: Segmental Insights To understand and assess the demand and opportunities in this market, the report is categorically split into five major sections, namely, market analysis – by component, by industry, by enterprise type, by application and by region. ©2015 Future Market Insights, All Rights Reserved 4

5. Audio Communication Monitoring Market On the basis of component, the market is segmented into solutions and services. The solutions segment is further divided into quality analysis, audio loudness, metering and monitoring call recording, and others. Services segment is further segmented into maintenance and support services, and professional services. The call recording solution segment is expected to dominate the market throughout the forecast period, and is expected to have a market share of 62.0% and 63.2% in 2018 and 2028, respectively. Get Sample Copy of Report @ https://www.futuremarketinsights.com/reports/sample/rep-gb-2862 On the basis of industry, the market is segmented into banking, financial services, and insurance; government; telecommunication & IT; media Telecommunication & IT segment is expected to dominate the market in the majority duration of the forecast period. The government segment is expected to come close to telecommunication & IT segment in the latter half of the forecast period in terms of market share, owing to the high CAGR associated with it. The government segment is expected to grow from US$ 352.4 Mn in 2018 to US$ 1,577.4 in 2028. & entertainment; healthcare, and others. On the basis of enterprise type, the market is segmented into small & medium enterprises, and large enterprises. The small and medium enterprises segment is expected to dominate the market in the major part of the forecast period, and enjoy a market share of 50.4% and 51.2% in 2018 and 2028, respectively. ©2015 Future Market Insights, All Rights Reserved 5

6. Audio Communication Monitoring Market On the basis of application, the market is segmented into law enforcement agencies, enterprise employee monitoring, broadcast monitoring, sales and internal communication monitoring, and others. The enterprise employee monitoring application segment is expected to dominate the market in the forecast period, and is expected to have a market share of 37.6% and 37.9% in 2018 and 2028, respectively. The section – market analysis by region, includes an in-depth country level analysis of all global regions, namely, North America, Latin America, Western Europe, Eastern Europe, SEA and Others in Asia Pacific, Japan, China, and MEA, by component, by industry, by industry, by enterprise type, by application and by country; and provides market data in terms of value for 2018-2028. In 2017, the market in North America dominated the overall global audio communication monitoring market (given Asia Pacific is considered separately as three regions, i.e. China, Japan, and SEA and Others of APAC), while the fastest growing region in the market is Latin America. North America is further expected to hold a majority of the market share in 2028 as well. Get more information about Report Methodology @ https://www.futuremarketinsights.com/askus/rep- gb-2862 ©2015 Future Market Insights, All Rights Reserved 6

7. Audio Communication Monitoring Market Audio Communication Monitoring Market: Vendor Insights The key players reported in this study on the global audio communication monitoring market are Cisco Systems, Inc., International Business Machines (IBM) Corporation., NICE Systems Ltd., Nexidia Inc., Nuance Communication, Inc., Tata Communications Ltd., Intelligent Voice, Nectar Services Corporation, Fonetic, and Ameyo. Click here to Order a free sample ©2015 Future Market Insights, All Rights Reserved 7

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