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Power and Influence: How to be a Difference Maker. AnnMarie Papa, DNP,RN,CEN,NE-BC,FAEN Clinical Director, Medical & Emergency Nursing, Hospital of the University of Pennsylvania. Objectives. Define power and influence Discuss strategies to become a person of influence
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Power and Influence:How to be a Difference Maker AnnMarie Papa, DNP,RN,CEN,NE-BC,FAEN Clinical Director, Medical & Emergency Nursing, Hospital of the University of Pennsylvania
Objectives • Define power and influence • Discuss strategies to become a person of influence • Review the importance of attitude and becoming a difference maker
Power • A capacity for control • A special ability • Influence • Charisma
Types of Power • Position • Knowledge • Gender • Personal
Persuasion • Social influence • Guiding people to adopt an idea • Manipulation?
Negotiation • An interaction of influences • Bargaining for collective advantage • Positive way to structure communication
Let us never negotiate out of fear, but never fear to negotiate. John F. Kennedy
Power and Influence of Leading • Coercive Power • Power that is based on fear • Reward Power • Power that is based on the ability to distribute rewards that others view as valuable. • Legitimate Power • The power a person receives as a result of his or her position in the formal hierarchy of an organization. • Expert Power • Influence based on special skills or knowledge. • Referent Power • Influence based on possession by an individual or desirable resources or personal traits.
Effective French, J., and Raven, B. H. 1959. "The bases of social power." Studies of Social Power. Cartwright, D. (ed.) Ann Arbor, MI: Institute for Social Research
Influence • Power to affect others • Ability to manipulate • Skill to induce another into action
Knowledge Expression Attraction Power or Influence? Reputation Will Bacon, TB (2011) Five Deadly Leadership Power Drains. Businessweek.com
A Person of Influence • Modeling • Behavior modeling • Motivating • Encourage and communicate • Mentoring • Helping others reach potential • Multiplying • Help people you influence become a positive influence on others
John C. Maxwell • I = Integrity with people • N = Nurtures other people • F = Faith in people • L = Listens to people • U = Understands people • E = Enlarges people • N = Navigates for other people • C = Connects with people • E = Empowers people
Many succeed momentarily by what they know Some succeed temporarily by what they do Few succeed permanently by what they are. John Maxwell
The Difference is Attitude • The librarian of our past • The speaker of our present • The prophet of our future
Attitude Axioms • Our attitude determines • Our approach to life • Our relationships with people • Our outlook • Our behaviors • Our altitude
Attitude and Life • Expectations • Optimism • Pessimism • Behaviors • Make the world go away • Raindrops keep falling on my head • I did it my way • Oh what a beautiful morning
Attitude as Predictor of Outcome • All is well that ends well?
Attitude as Change Agent • Obstacle • Great leaders arise in times of crisis • Opportunity • “There is plenty of security in the cemetery; I long for opportunity” David Sarnoff
Attitude as a Perspective • David and Goliath • He is so big we will never kill him • He is so big I will never miss • No limit people • The bumblebee • Frank Lloyd Wright • Masterpiece comment
Attitude as YOU The last of the human freedoms is to choose your attitudein any given set of circumstances! Victor Frankl
Those who think they can and those who think they can’t, they are both right – Henry Ford
Attitude Iceberg Knowledge and skills Attitude
You Do The Math! = 82 = 96 = 98 = 100
Attitude Obstacles • Discouragement • Change • Problems • Fear • Failure
Your Attitude…Your Choice • Do you know your attitude • Are you able to manage your attitude • How does your attitude project
Understanding Change • Create sense of urgency • Pull together the guiding team • Develop the vision and strategy • Communicate for understanding and buy in • Empower others to act • Produce short term wins • Don’t let up • Create a new culture
Sense of Urgency • Provide team with plan • Outline reasons • Listen to their ideas • Generate excitement • Begin the “Journey to OZ”
Guiding Team • Choose the team • Identify leaders • Promote teambuilding • Allow creativity • Embrace diversity of “Dorothy, Scarecrow, TinMan and Lion”
Vision and Strategy • Identify the vision • Outline the strategy • Recognize team ideas • Determine “OZ”
Communicate • Provide information • Use a variety of arenas • Ensure understanding • Communicate again • Go “Over the Rainbow”