The National Information Technology Apprenticeship System (NITAS)

1. The National Information Technology Apprenticeship System (NITAS)

2. Introduction To NITAS • The National IT Apprenticeship System (NITAS) is a nationwide IT workforce development program for the U.S. Information Technology industry. • NITAS is administered by CompTIA and developed in collaboration with the U.S. Department of Labor bureau of Apprenticeship, Training and Employer Labor Services (ATELS).

3. NITASMission is to ensure that American Industries and America’s IT workforce maintain global competitive advantage through: • rapid adaptation to IT technological innovation • consistently high productivity of IT workers • utilization of superior training and development approaches • melding of business strategy and business process thinking into U.S. IT workforce expertise

4. NITAS is a cost effective vehicle to make the tools and benefits of 21st century apprenticeship available to the IT managerial and technical workforce: • Classroom instruction based upon industry-wide skill standards • Structured on-the-job training • Competency validation • A more definitive linkage between employee learning, job performance and productivity Apprenticeship goes beyond imparting knowledge and intellectual understanding; it emphasizes and rewards “getting the job done”.

5. The NITAS Architecture

6. NITAS Infrastructure Under Development ATELS (DoL) Standards Program Standards & Admin CompTIA System administration and program registration, Certifications for OJL providers and training vendors Methodology Tech Career Compass IT Employer Database Report Generator IT Apprentice Database Implementation Roadmap for each specialization area IT specializations Registered OJT providers Statistical tabulations Transcripts IT skill standards Analytical reports Registered IT apprentices Report distribution list IT industry & product certifications CompTIA Infrastructure Diagnostic reports Registered IT journey workers The IT Workforce Market IT Employers Internet Enabled IT Product Suppliers Worker Specifications IT Training & Educational Providers IT Workers

7. IT Skill Standards NITAS Admin Career Transcript Admin CompTIA Key Roles In NITAS DoL/ATELS Apprenticeship Implementation Guidelines/Standards IT Employers Apprenticeship Sponsors Training Delivery and Credentialing Worker Development New & Existing Technology Schools/Training Orgs IT Companies Supply IT Workers

9. The Three NITAS Program Elements IT & Enterprise Integration Management Entry point for existing IT workers IT Managerial & Technical Concentrations (Levels 1-3) Entry point for existing IT workers IT Generalist Entry point for incoming IT workers

10. Apprenticeship Learning Components Classroom Instruction Structured On-the-job learning Skill Validation Motivation & Accountability Mentoring and Coaching Career Transcript Certifications Skill Standards

11. IT Generalist IT Concentrations Information Assurance/Security Web Services/ E- commerce Project Management Multi-media Service Programming Networks and Infrastructure Database Help desk/ Tech support IT Generalist The IT Generalist Concentration Is The “Trunk of the Tree”

12. Layer #1: IT Generalist Concentration This concentration reflects the “core” body of IT knowledge and skills expected of an entry level IT worker. The concentration covers four primary areas: • Basic IT Skills & Knowledge • Basic Operations, Maintenance, & Support Skills & Knowledge • Workplace Orientation, Interpersonal, Teaming, Problem Solving • Business Skills, Customer Needs & Business Process Analysis

13. List of Competencies Area # of Competencies • Workplace Orientation 14 • Introduction to Best Practices 8 • Technical Skills Development 25 • Project & Management Concepts 9 • Introduction to the Network 6 • Network Documentation & Troubleshooting 16 • Switch Configuration 1 • Installing Copper Cable 2 • Configuring Servers 21 • Providing e-mail Services 4 • Managing the Virus Perimeter & Firewalls 7 • Information Assurance 3 • Hardware, Desktop, & Help Desk Support 14 • Web Design 8 • Software Development/Programming 10 ____ Total148

14. List of Related Instruction • Technical Writing • Business Management • Communications • Composition • Math • PC Hardware • Operating Systems • Networking • Tech Support/Help Desk • Wireless/Telecommunications • Internet Applications • System Analysis Design • Data base Management • Programming • Security Concepts A+ Certification Required

15. Layer #2: Specializations • Managerial • Supervision & Resources Management • Operations & Services Management • Project Management • Technical Specializations • Helpdesk/Tech Support • Web Services/E-Commerce • Information Assurance/Security • Networks and Infrastructure • Multi-media Service • Programming and S?W Development • Database Services • Other

16. Layer #3: Business Integration

17. Benefits From Participation In The NITAS Program

18. Benefit Propositions to IT Employers from Participation in the IT Industry Apprenticeship System • Participation in the system enables IT employers to attract and retain better workers. • Participation aligns organization to a performance orientation, going beyond the acquisition of knowledge or intellectual achievement. • Participation reduces risk in the employee selection and hiring process. • Participation will afford the opportunity to receive greater worker productivity for less cost. • Participation offers a structured approach to providing IT career paths that is based upon “best practices”. The approach links training objectives and task performance with employee performance appraisals. • Participation is a symbol of quality that can be displayed to customers • Participation forces the inclusion of on-the-job-learning which is a better way of providing training—faster learning and fewer errors during the learning process. • Participation makes industry-wide performance norms and benchmark data available for salary administration.

19. Conceptual model of how Apprenticeship Provides Tools That Accelerate Learning Leading To Worker Productivity In A Shorter Period of Time Apprenticeship Approach: Classroom training with structured hands-on experience Expertise (Education + Experience) Experience Traditional Approach: Classroom training followed by unstructured hands-on experience Classroom instruction Time in years Source: Naval Undersea Warfare Center

20. Apprenticeship and Workforce Productivity Improvement Results

21. Productivity Versus Wage Data: IT Generalist Concentration Naval Undersea Warfare Center: Keyport WA • Implications: • Employers gain value through apprenticeship as workers’ productivity grows faster than workers’ wages. • The NITAS program and infrastructure are engineered to minimize implementation and participation costs for IT employers

22. Apprentice Productivity IT Generalist Concentration

23. McDonald’s Apprentices’ Productivity Growth To Date In 13 weeks total productivity improved significantly among 10 IT Project Manager apprentices

24. At McDonald’s One Hour Per Week of OJT Has Made A Significant Difference Avg OJT Per Person Per Week=18.35 min +9.23 min+33.92 min = 62 min

25. Implementing IT Generalist In An Organization Refer to Implementation Guide for IT Generalist

26. Back up Slides

27. Extremely Limited (1) Extremely Limited (1) Extremely Limited (1) Partially Proficient (2) Partially Proficient (2) Partially Proficient (2) Extremely Proficient (4) Extremely Proficient (4) Extremely Proficient (4) Competent (3) Competent (3) Competent (3) Pilot Programs: Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=69) Competency Before Started Competency Now Competency if had not participated BCIT OM—22 months BCIT IN—21 months Exodus Homes—7.5 months NUWC-----3.5 months H&M (1)-----6 months H&M (2)-----8 months

28. Strongly Disagree (1) Strongly Disagree (1) Strongly Disagree (1) Strongly Disagree (1) Somewhat Disagree (2) Somewhat Disagree (2) Somewhat Disagree (2) Somewhat Disagree (2) Neither Agree Or Disagree (3) Neither Agree Or Disagree (3) Neither Agree Or Disagree (3) Neither Agree Or Disagree (3) Somewhat Agree (4) Somewhat Agree (4) Somewhat Agree (4) Somewhat Agree (4) Strongly Agree (5) Strongly Agree (5) Strongly Agree (5) Strongly Agree (5) Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=54) Improved Quality and Reduced Re-Work Increased Feeling of Loyalty to Employer Helped Meet Schedule Objectives at Work Recommend Employer Continues Program BCIT OM—22 months BCIT IN—21 months Exodus Homes—7.5 months NUWC-----3.5 months H&M (2)-----8 months

29. ….Results Regarding OJL

30. ….OJL Continued

31. Results With Disadvantaged Workers

32. The Big Picture • Employers register to become authorized sponsors • Employers are incented to participate in order to: • receive benefits of faster training, less rework • attract and retain best workers • greater productivity for less cost • use a cost effective method for competency and outcomes tracking • obtain recognition as a company using “best practices” in employee development. IT Employers Industry Certifications Demand CompTIA Schools/Training Academic Delivery and Credentialing Worker Specifications • Schools will participate because of : • employer and student demand • competitive advantage Supply IT Workers • Workers will participate because of : • employer demand • need to demonstrate value to justify higher wages and growth • market mobility for themselves Participation in NITAS allows IT employers to reap the benefits of a more efficient market

33. The Role Of Channel Partners In Delivering And Deploying The IT Generalist Concentration

34. CompTIA Direct Channel Customer SALES FULFILLMENT Channel Manager Employers Sales Reps SALES NITAS Direct/Channel Distribution Model Sales of the NITAS System Will Include Direct Selling and Channel Selling Using Intermediaries Fulfillment will occur through intermediaries (A.K.A. Channel Partners

35. Role of Channel Partners For IT Generalist • Develop linkages with local IT employers for school to work programs and internships using the NITAS program • Align IT curriculum with NITAS requirements and concentrations especially IT Generalist • Register students in NITAS (career ID and transcript activation) • Secure commitments from local IT employers to provide structured OJL, mentoring, coaching and Qual criteria sign-offs on internship and school to work programs • Demo NITAS functionality and explain system/benefits to IT employers • Counsel students and employers in Qual criteria process • Administer internships and school to work programs using the NITAS program

36. Additional Responsibilities Of Channel Partners • Respond to corporate sales leads provided by CompTIA and DoL • Develop sales leads using their own marketing/sales efforts • Visit prospective customer organizations (IT employers) and …. • Discuss the NITAS methodology as a vehicle to achieve training objectives and business outcomes • Discuss the benefits of their participation in the NITAS program • Provide a demo of the NITAS system functionality and reports • Provide guidance as to which concentrations will be of value to them • Seek a commitment to running a registered pilot program • Answer questions and overcome objections • Leave a copy of the program catalogue and web address

37. Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist Accumulated IT Worker Skills and Knowledge IT Worker enters NITAS IT Worker maintains career transcript in NITAS   IT Generalist Internship or school to work program, continue schooling Begin obtaining competency sign-offs on Qual criteria with OJL Begin obtaining certifications     Classroom instruction and OJL for advanced IT concentrations and vendor specific new products Qualification criteria sign-offs Certification attainments IT Generalist Classroom Instruction for Levels 1-2 2 yr certificate or degree  IT Generalist Classroom Instruction for Level 3 4 yr certificate or degree Pre-Employment Period Transitional Period Employment Period -aligns training delivered with NITAS, –secures student participation in NITAS, -establishes linkages with local IT employers -secures IT employer participation in NITAS, -assists local IT employers with OJL & Qual criteria sign-offs Time -trains IT employers in OJL, mentoring, coaching -helps IT employers use the NITAS system as a vehicle to achieve competency and productivity objectives of IT workforce

38. Snapshot: The Role of Intermediaries --Advanced IT Concentrations Accumulated IT Worker Skills and Knowledge IT Worker enters NITAS IT Worker maintains career transcript in NITAS     Delivers Classroom instruction and OJL for advanced IT concentrations and vendor specific new products Aligns instruction with NITAS requirements Consulting for Qual criteria sign-offs and admin Consulting for setting up IT Apprenticeship Consulting for registration Assists IT employer in achieving and measuring productivity and business outcomes    Pre-Employment Period Transitional Period Employment Period Time

39. Quality Requirements Of Channel Partners • Must Receive CompTIA Training • NITAS system functionality • Curriculum alignment with NITAS tracks • On-the-job learning delivery methods • Administering the Qual criteria process • Productivity and business outcomes measurement • Must align training with NITAS • Must have qualified resources • Must have a Quality Assurance process • Must have established relationships with IT employers • Must have a site visit from CompTIA

40. Revenue Streams to NITAS Channel Partners • Registration Fees • Normally $XXX per employer or dynamic based upon number of employees in organization with $ZZZ to partner • Introductory to employers will be $ZZZ with $ZZZ to partner • Consulting Fees for employee registration to NITAS • All revenue goes to partner • Management Fees to implement and maintain NITAS at employer • All revenue goes to partner • Required and supplemental classroom training • All revenue goes to partner