1 / 8

Customer Complaint Management

According to Metric Stream, complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.

annahord621
Download Presentation

Customer Complaint Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Complaint Management

  2. Introduction : According to Metric Stream, complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.

  3. • The organizations are established on the objective of delivering the best service and product to the customer. However, because of some issues, miss understating of the need of the customer or the defect in manufacture the faulty service or product is delivered to the customer. • Working on the customer complains is also one of the ways of making them satisfied and maintaining the customer value. Customer complain model is designed with the approach of fast and effective way of resolving the complains.

  4. Notable Features • Centralized location for organization to report complaints. • System where complaint will be sorted by Customer Assurance team. • System where Complaint will be investigated and will be resolved by handling team. • Reviewing resolved complaint by Product Sales Manager and system has ability to reject the request, so again handling team will work on resolving logged complaint. • Generating different reports based on different parameters like Month wise, customer wise, product wise etc. • Supported on All browsers For More Info >> Click Here

  5. Leo TechnoSoft Snapshot Overview - Global partner product development provider with delivery centers in Los Angeles, Chicago and India (Offshore). - Specializes in Cloud, SaaS and Enterprise Product Engineering for Startups, Entrepreneurs, ISV(SME). Value offering Industries  Technology  Healthcare/Life Sciences  Finance  Retail  Manufacturing  Real Estate  Partnered Product Development  Technical, Operation and Sales Management  Expertise SaaS & Cloud solutions  Customer Relationship Management  Sales and Marketing  VC Connections and relationships www.leotechnosoft.net 11

  6. OUR PRESENCE Adequate infrastructure to scale up at the drop of a hat  Backend Data Center / Infrastructure set up   Global Offices to support 24x7 Client Operations For more information email us at enquiry@leosys.net. www.leotechnosoft.net

  7. THANK YOU 13

More Related